Hotel berhampiran Papatoetoe Historical Society Museum, Auckland

Just a short walking distance to the Manukau Mall, McDonalds, Wendy's, Subway, Burger Fuel, Countdown and Pak'N'Save. We intended to stay for a short period, but a medical issue arose and the receptionist rearranged other bookings to make sure we could stay in the same room. The staff, including the cleaners were very friendly. The only reason I gave a 4 rather than higher was that WiFi was hit and miss

The staff are absolutely amazing!! best experience the team go over and above to make sure you have everything you need and be accommodating. customer service is amazing. they stayed open because we were late from the airport to make sure we had dinner when we arrived. food was great. would stay 100% again

Second stay in 3 months. Service was great at reception and the restaurant. Food was exceptional. My room had everything I needed - comfy bed, good shower, clean and spacious. I was well rested for early morning flight and caught the free shuttle. Thank you for a great stay.

So clean, comfortable, lovely and full of greeneries with a garden and a little fountain. Good value and a pleasant surprise! Feels like a nice countryside stay but with good bedding, pillows and service.

The location is fantastic and close to shops and eateries. Complimentary coffee was nice & appreciated the microwave, plates and cutlery etc. Staff very friendly. The airport shuttle bus comes to the Ibis for door to door pickups with only NZD 6/pp. I would definitely suggest dining in the fantastic restaurant next door - Szimpla. Always busy, but just relax, the food is worth it.

Totally disappointed in our two night stay here. This premise also goes under the name 'Auckland Airport Kiwi Hotel' and Auckland Airport Kiwi Backpackers', the Backpackers has now been turned into what is called 'Premier studio apartments'.'. When we arrived the lady at reception stated that she had only debited our card for the first night, we were to pay for our second night when checking out. Our 'Premier Studio Apartment' was clearly an ex backpacker room, our lawn view was 2 mtrs of unmown grass which looked straight into the rooms across from us. The room was clean enough but extremely under equipped. We had booked for 3 people, we had 2 towels, 2 facecloths, no hand towel, no tea towel or dish cloth. After the 3rd ask for these items we finally received two extra facecloths to be used as a tea towel and dishcloth, eww! The kitchen had 1 fork, 1 teaspoon, 3 knives and large spoons, 1 glass, no wine glasses. Odd cups and plates of various sizes. There was a microwave and hotplates but no other utensils at all besides the bits and pieces mentioned. No Ice tray. No coathangers. The bathroom light flickered constantly, there was rubbish under the beds, and on further inspection, the fire alarm did not contain a battery. (illegal) On checking out was told that our account had been settled. Inspection of bank account showed that our 2nd night had been deducted two hours after we had checked in and an extra $4.50 had been taken. Asked on their chat window (which is how we booked our stay due to no one answering the phone, ever) and was emailed back, them stating that this extra cost was due to paying by Visa. No mention of this throughout our booking or on their website. Would not stay here again.

Good location, parking and friendly staff. Anything else that may have been positive was overshadowed by the room air conditioning not working and the room being a consistent 22 to 22.5 degrees despite the wall panel being set to 19 degrees and resetting it. Asked to move room to one with a working air conditioning unit but had the same problem. A hotel should not be advertised as having air conditioning if it clearly does not. Some of the TV channels did not work and you would expect more from a hotel of this calibre with less channels available than the standard freeview package. No sports channel. The built in Chromecast did not work either. The beds were very hard but more from the style of bed so if you like soft or medium beds this is not the hotel for you.

Overall, it was pretty good and very cost effective. Helpful staff. • Luggage storage room available. Laundry service avail on site (4 bucks for washing machine, 4 bucks for dryer & 2 bucks for washing powder), Ironing service was free of charge. • Toothbrush & Toothpaste were available upon purchase @ the reception. Hot water, box fan, kettle, small fridge, tea, coffee, sugar, clean towel, soap, shampoo were all avail. The first two nights I stayed, I had to use a shared bathroom, however, it was very clean. After that I extended my stay where I was moved to another room which included a bathroom. Also, perfect location as it is situated on the busiest street in the city centre where you'll find a lot of restaurants & shops nearby even supermarkets. * The down part was that it gets very noisy at night, you could hear the traffic & people on the street screaming. Plus, the mattress wasn't in its best shape.

Stayed at Lylo for 3-4 days and it’s probably the best hostel I’ve ever stayed at. You check in on a device however there is a receptionist near in case you need anything. The design is amazing as well as the communal rooms/work spaces, it’s very new and renovated at the moment so it looks really great. There’s free wifi, a communal kitchen and bathrooms on each floor. There’s also a restaurant and bar, you get a card for one free drink too! I stayed in a private room and shared bathroom, the floor was super clean and quiet. The room itself was cute and tidy, we were missing a few things such as a rubbish bin (didn’t know the rooms came with one until we saw someone else on our floor with one). I think it would’ve of been nice if the room came with a television or a safe, however the room was great for the price so can’t complain too much :) location is central and easy access to everything within the city.

Excellent! We have a comfortable stay at this hotel. Intend to book the same hotel for our last 2 days at Auckland. Location is super good, closed to Sky Tower which you can take the direct airport express bus to Auckland airport within walking distance. If you want to cook, they only provide limited paper plates, this is fine for us.