Name: The Fairmont Heritage Place Ghirardelli Square
Address: San Francisco, Amerika Syarikat
Rating: 9.3

Kanada

Vancouver

Emiriah Arab Bersatu

Dubai

Amerika Syarikat

San Francisco

Arab Saudi

Riyadh

Maghribi

Sale

Scottsdale

We asked the concierge to make restaurant reservations and some questions about rental cars. We did not get any feedback after 4 days( the date we left). Concierge is useless.

Absolutely loved it apart from they are doing renovations so not a good health spa yet, pool was in operation but no jacuzzi so not too inviting!

Very nice hotel. Staff were very nice. The rooms are clean and spacious. Location was good in the city. Charges on the mini bar to store your own items was a bit of a surprise. Maybe watch out for that. But there is notices to suggest which I skimmed over.

We just had an outstanding holiday experience in The Fairmont The Palm! The service and amenities are all wonderful. It made our anniversary celebration incredible. All our thanks to Jenny at reception for upgrading us to a sea view room! Hospitality from all staff, from front desk to pool attendant and to kitchen staff of Flow restaurant were great! Indeed topnotch 5-star experience.

Check in was smooth and was attended by Rash. She was courteous and helpful in getting the room. Was given a room on a higher floor facing partial Dubai frame. The soap etc is very poor quality and bed sheets not white, something not expected of such hotel.

Bikash at concierge was rude and I feel need training on customer relations. Gave him the card and instead of handing back, he just placed on the table. Valet parking was also slow and disorganised. Imagine waiting 30 mins just for them to pick up the car. I don't see this in Sofitel Downtown or the JW Marriot. 

Location is ok but there are definitely other better hotels around the area. Other facilities such as steam room and pool area are quite old.

It’s a really nice hotel located in the top hill of San Francisco downtown. The room is great with a fantastic view to the north side of the city all the way to fisherman’s wharf. It’s fabulous!

所有的服務人員和酒店經理都很nice！客房佈置也是一流的。美中不足的是，竟然遇到了空調故障，影響了休息，但協調之後酒店給予了充分補償。

Fairmont

Columbus

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