Name: Jin Jiang International Hotel Xi'an
Address: Xi'an, China
Rating: 9.1

China

Shanghai

Beijing

Xi'an

Shenyang

Kunming

Macau

The hotel is visible from afar. It's tall and stylish. But the room wasn't very impressive. The floor is carpeted, which is difficult to clean and feels dirty. It's also uneven. There are scuffs, dust, and stains everywhere. You don't expect to see such flaws here. We stayed in a super small and cheap hotel in Beijing for 2,000 rubles, and everything there was a whole lot cleaner. The service was also questionable. My friend and I were traveling, and she was the first to show up at the reception desk to check us in. I arrived two minutes later, and they didn't even say hello. I just handed over my passport and that was it. No hello, no goodbye. Everything was fine when we checked out, but this was a surprise.

Historical hotel building built in 1936 with rich history. Hotel situated opposite metro station and very near High Street shopping nanjing east road with walking distance. Hotel staff is attentive and good. Breakfast variety is plentiful with western and eastern style combined. Room is clean and spacious enough for a couple trip. Air conditioning is central control so it will blow warm air in the room and we can’t control the temperature. Need to open windows to allow outside cold air to enter the room if we feel too warm and need to turn off the aircon. There is nothing the staff can do about this.

I had a wonderful stay here. The staff were exceptionally helpful and professional. Every aspect of my stay was stellar.

My 10 days stay at Jianguo hotel was very pleasant and comfortable. The hotel room is clean, spacious, with well equipped amenities. The hotel offers a selection of pillow types which was great.

The hotel lobby has a very nice diffuser scent that smells very elegant.

The hotel is right next to Xujiahui subway exit so it was very convenient. It is also close to many shopping malls and not far from city center. I highly recommend this hotel to those planning their next visit to Shanghai.

This edifice of a hotel is simply exceptional. The service team, the residence, the dining options, the facilities, the amenities, the location, I can go on an on. I didn't even have enough time to enjoy all the offerings. My family was quite over the moon with our stay. We were visiting from Canada and cannot wait to return. I highly recommend anyone weather it be business or leisure visiting Shanghai to put the Radisson collection at the very top of their list. With two days here you feel so relaxed and pampered that it feels like you've been resting for over a week! Oh and the hotel location in my I'll opinion is excellent because of the quiet surroundings. We were very happy to take rides to the Bund and escape back from the overcrowded downtown back to our solace in the hotel. I don't usually review hotels but I just have to give it up to the management and the entire staff from the room maintenance, check-in, dining and facilities and management. You're doing an exceptional job and I look forward to returning soon. My next trip here I will make sure to stay even longer as it feels like home away from home 10/10 . Oh and the buffet dining options are excellent!

Perfect hotel for business and holiday. 
The rooms are large and well maintained.
The staff at the reception are very friendly and trying to help you.
The housekeeping staff are very friendly and going the extra mile for your needs and wishes.
It is my preferred hotel a few times a years when arriving and working in Shanghai.

Location, cleanliness, service are good. However, there is some renovations on-going at the 4th storey that caused noise. Hope the renovation will end soon.

It has been twice we book ! Hotel is very convenient …. Very clean and closed to the spot to visit …. Room are very spacious … breakfast is ok ! Swimming is very nice and big enough to swim and play with kids … water is very warm !

I enjoyed my stay at this hotel. It was clean and the bed was really comfortable. The location was near the airport where we needed to be but it’s not great if you want to explore downtown. The staff were also lovely, The pool is nice and warm enough with great staff too. There was a few concerns I had. We had the ac in as cold and as high as it would go and it was just passable. I’d be scared to come in summer. We had the baby crib which was set up lovely but there was a weird door there baby could kick out of and slip through. We put a suitcase up next to it to keep it shut but it could be really dangerous if you didn’t notice.

This was such a beautiful serviced apartment, lovingly restored to Shanghai heydays of art deco. You can tell that a lot of care was put into the selection of fittings and furnishing. The service was prompt and unintrusive. We were a family of 4 and we occupied the 2 bedroom apartment which was very spacious and well appointed. The location is unbeatable both for leisure and business stay. A special place

The hotel is very nice, excellent service, clean, good-smelling and bright. Breakfasts are quite good, wide range of different food. A bit far away from metro station, but railway park make the walk nice. Also conference hall are really comfortable too, good equipped.

The hotel is well-located, offering convenient access to a nearby station and within walking distance of Wangfujing, while being slightly removed from the busier (and more expensive) center of that area. There are also plenty of affordable local dining options close by. Check-in was smooth, requiring a 500 RMB deposit, which was promptly refunded upon check-out.

The room was spacious and generally well-maintained, with good cleaning service. The bed was slightly firm, but the room was equipped with daily-provided bathroom amenities, effective heating, complimentary bottled water, comfortable slippers, and robes.

It was spring during our stay, and high dust levels in the city affected the air quality in the room, which could be a concern for guests with allergic rhinitis. Additionally, the hotel's policy of not operating air conditioning during spring resulted in occasional discomfort at night, although a fan was provided quickly upon request.

Hotel facilities were not extensively used, but we noted they had a good-sized conference and banquet area, which could be useful for business or event travelers.
The neighborhood around the hotel felt safe and was pleasant for walking, with easy access to transportation and food options. The hotel itself was well soundproofed, ensuring a quiet stay despite its central location.

One notable drawback was the language barrier. Despite being a 4-star hotel, none of the staff we encountered spoke English, which made communication challenging. On several occasions, calls to the reception desk were disconnected without resolution, which felt unprofessional.

Lastly, we chose not to avail of the hotel's breakfast due to its relatively high price, but the abundance of nearby, affordable dining options made this a non-issue.

Overall, I would still recommend this hotel to business and family travelers looking for a centrally located, safe, and generally comfortable place to stay.

酒店前台服務堪稱行業標桿，特別表揚前台李爽，劉少帥，員工不僅形象得體、溝通禮貌，還能精準捕捉客户潛在需求。入住時主動升級房型，離店時貼心提醒隨身物品，全程無任何繁瑣流程，細節處的用心讓人印象深刻，強烈安利給所有出行人羣！

Very helpful and the staffs are polite and considerate.

The room is clean with necessities.  A park/garden is in nearby area where you can have a walk and exercise.

Subject: Exceptional Service Recognition - Commendation for Fiona, Wendy, and Ken

To Whom It May Concern, Jinjiang West Capital International Hotel Management,

I am writing to express my utmost appreciation and commend the exceptional service provided by three of your staff members, Fiona and Wendy at the front reception on 27/11/2025, and Ken for his professional service on 28/11/2025.

From the moment I arrived, I was greeted with genuine warmth and professionalism by Fiona and Wendy. Their welcoming attitude immediately made me feel valued as a guest.

I would like to extend a special and heartfelt thanks to Fiona. She kindly assisted me with a room upgrade to a suite, which has significantly enhanced my stay. This gesture of going above and beyond has left a profound positive impression on me.

On the following day, 28/11/2025, I was equally impressed by Ken’s professionalism and attentive service. His dedication and courteous manner further reinforced the high standards of hospitality that your hotel embodies.

Fiona, Wendy, and Ken represent the very best of your team and are a true credit to your esteemed hotel. Please ensure that this feedback is shared with them and recognized by your management team.

Thank you for fostering a team that delivers such outstanding guest experiences. I look forward to my future stays at Jinjiang West Capital International Hotel.

Sincerely,
Kim Chuan Teo
04/12/2025

Xi'an Jinjiang International Hotel terletak di persimpangan Sungai Chan dan Sungai Ba, dengan lokasi geografi yang baik dan persekitaran yang indah. Petugas kaunter penerimaan tetamu Zheng Dandan penuh perhatian dalam perkhidmatannya dan tidak terlalu banyak bercakap Pengurus lobi Zou Jiawen memperkenalkan persekitaran sekitar hotel, yang patut dipuji. Sorotan: Tuala panas percuma disediakan di kaunter penerimaan tetamu, yang sangat panas pada musim sejuk.

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