Dengan penginapan di Jasmine Palace Resort & Spa in Hurghada, anda akan berada 7.2 km dari Pusat Beli-belah Senzo dan 19.3 km dari Masjid Al Mina. Hotel pantai ini berada 19.6 km dari New Marina dan 22.3 km dari Hurghada City Center.
Manjakan diri anda di spa yang menawarkan urut, rawatan badan dan rawatan muka. Setelah berendam seketika dalam salah satu daripada 8 kolam renang terbuka, anda boleh meluangkan sedikit masa di pantai persendirian. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan bilik arked/permainan.
Nikmati masakan antarabangsa di Dunes, salah sebuah daripada 6 restoran di hotel, atau nikmatinya dalam bilik dengan menggunakan Perkhidmatan bilik 24 jam. Bersantailah dengan minuman yang menyegarkan di bar pantai, bar tepi kolam atau salah sebuah daripada 3 bar/ruang istirahat. Sarapan bufet percuma disajikan pada setiap hari dari 7:00 hingga 10:00.
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, meja/kaunter hadapan 24 jam dan tempat simpanan bagasi. Ada rancangan acara di Hurghada? hotel ini mempunyai ruang berukuran 3229 kaki persegi (300 meter persegi) yang terdiri daripada pusat persidangan dan 3 bilik mesyuarat. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam) manakala tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 547 bilik berhawa dingin yang menampilkan bar mini dan Televisyen LED. Bilik mempunyai balkoni persendirian. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Bilik mandi persendirian dengan tab mandi atau pancuran menampilkan kelengkapan dandanan diri percuma dan pengering rambut.
"Subject: Formal Complaint Regarding Reservation Issue at Jasmine Palace Resort – Hurghada, Egypt
Dear Trip.com Customer Support,
I am writing to formally lodge a complaint regarding a highly distressing experience I had with a recent reservation made through your platform.
I booked two rooms for two nights at Jasmine Palace Resort in Hurghada, Egypt, under a non-refundable reservation. Prior to traveling, I called the hotel directly to confirm the reservation and ensure that everything was in order.
However, upon our arrival, we were informed at the reception that our reservation would be canceled because the hotel allegedly has an agreement with an Egyptian agency to only accept UK residents for bookings made via Trip.com. This condition was never disclosed during the booking process, and it is entirely unreasonable and discriminatory to enforce such a policy after the booking has been confirmed and paid for.
We were met with resistance and an unacceptable level of rudeness from a staff member named Mr. Mohamed, who was uncooperative and arrogant throughout the discussion. Despite my efforts to resolve the situation—including offering to pay the rate difference and suggesting that my son, who holds a valid UK BRP, be listed as the main guest—Mr. Mohamed refused every solution.
I was left with no choice but to contact the Egyptian Tourism Emergency Hotline and file an official complaint. Upon requesting to speak with a supervisor, I was connected to Mr. Fathy, who was significantly more professional and understanding. After reviewing our documents and learning that my son has a BRP and that my husband and daughter both hold valid UK visas, he approved our check-in and even offered to upgrade our rooms to deluxe as compensation for the inconvenience.
Shortly after, a police officer who had been informed of the situation arrived at the hotel and confirmed that the issue had been resolved.
This entire ordeal was not only stressful and humiliating, but it also jeopardized the start of our family vacation and left us deeply frustrated with both the hotel’s discriminatory practices and the apparent lack of vetting on your platform. If the hotel has a residency restriction, it should be clearly stated before booking.
I kindly request that Trip.com investigate this matter seriously and take appropriate action. At the very least, I would appreciate a formal apology and a gesture of goodwill, such as a partial refund or credit, to compensate for the emotional distress and time wasted.
Please let me know if you require any supporting documentation, including the reservation details, contact logs, or complaint reference with Egyptian tourism authorities.
Sincerely,
Rania A. Elfarrash"