Hotel berhampiran Tugu Peringatan Cairns, Cairns

Pros: Great location – less than a 5-minute walk to the night market, which was super convenient. The reception area is gorgeous and makes a great first impression. Toiletries were excellent – good quality and not locked away like in some other hotels, and they smelled really nice. The rainforest shower was a standout – absolutely loved it. The rooftop bar is a vibe, with $9 margaritas and tacos, which was a great bonus. Cons: The room had a musty smell, and there was no window to let in fresh air, which made it feel quite closed in. The sink trap also had a strong unpleasant smell, and the cushions in the room didn’t smell fresh either. We booked for 4 people, but housekeeping only provided 2 towels daily, so we had to request more every day. The pool is quite small, and the chlorine levels seemed very high – it irritated and burned our eyes, and we ended up having to visit a pharmacy.

We stayed in an executive room on the eighth (of nine) floors in mid-July.  The executive lounge was generally poorly stocked and food and drinks often unavailable with no staff around for over a couple of hours at a time. We were here for seven nights, so have a reasonably good time frame to judge.  The swimming pool is surprisingly frigid in July, actually unpleasantly cold when there was any kind of breeze or cloud cover.  The bathroom shower drainage was not ideal: every short shower resulted in puddles on the bathroom floor; long showers meant the whole floor was covered in standing water.  Every time the neighbors used the spa or coffee machine, the noises were very loudly transmitted into our room.  The balcony was very nice and the wicker furniture comfortable.

Friendly, helpful check-in. The man at the counter offered extra towels when he heard we were taking a trip to the Great Barrier Reef. Paid a little extra for an upgrade as we wanted to check in early. Room was fine temperature and bed comfort-wise. It was a little bit dark when in the room at night. Also, there are no type c or plug ins next to the bed, just old style USB. We didn’t have breakfast but enjoyed a drink in one of the cocktail bars by the pool. Would recommend and stay again for its cost and location.

We stayed for four nights over the Easter holiday in a panorama sea view room in the new tower. First of all, the location is excellent. The pool area has a sandy beach, and compared to the Hilton next door, the water was much clearer and very pleasant. The view is absolutely beautiful. However, when the tide goes out, it turns into what feels like a “panoramic mudflat view,” so I would recommend carefully considering the timing of your stay. On the other hand, there were several issues with the room. There is no balcony, and the windows cannot be opened. There were mosquitoes in the room, and I was bitten multiple times, which caused itching and swelling. The insect repellent device in the hallway was empty, which made me question the quality of housekeeping management. When I spoke to a female staff member at reception, I was told that only body spray repellent was available, and no further assistance was offered, so I had to purchase and install my own insect repellent. In addition, there was a sewage-like smell coming from the bathroom. The mirror and sink were not properly cleaned and appeared dirty. The room and hallway also had a moldy smell, and due to the humidity, the bed linens felt damp. The duvet was thin and not very comfortable. As I am sensitive to smells, these issues made me feel nauseous and unwell. Later, my husband spoke to a male staff member at reception. Although the hotel was fully booked and we were unable to change rooms, he responded with sincerity, apologized thoroughly, and instructed housekeeping to carry out a deep cleaning. When we returned from going out, the bathroom had been properly cleaned and the sewage smell was gone. The moldy smell in the room did not completely disappear, but it had been masked with deodorizer, and we were able to sleep well that night. However, the same issues returned the following day. As it was the Easter holiday and other hotels were fully booked, we had no choice but to stay until the end of our reservation. Afterward, I checked reviews and found many similar complaints about the moldy smell, which made me regret not researching more thoroughly beforehand. I had assumed that as a five-star hotel, it would be fine. Overall, the reception staff were kind, friendly, and professional. In particular, the male staff member who assisted us was excellent. On the other hand, I felt that the quality of housekeeping needs improvement. In my opinion, these issues are largely due to a design flaw—specifically, the building was designed with aesthetics prioritized over functionality by the construction company and architect, resulting in rooms where windows cannot be opened despite the humid tropical climate. The older tower, which has balconies and windows that can be opened, may not have the same problems. I would not recommend this hotel to those who are sensitive to smells, but for those who are not, it can still be a wonderful place to stay given its location and facilities.

Rooms were clean and comfortable- the people I stayed with were very respectful. The staff at the front desk were always helpful and friendly. I also did not have any problem with receiving my key. The only annoying thing was a false fire alarm but I guess there's much that can be done to fix that

We stayed here for a couple of nights. The staff were very welcoming and always willing to help with anything, which was a real positive — truly 5-star service from the team. Unfortunately, the housekeeping was disappointing. Some cups in the room had lipstick marks on them, and the shower gel bottles appeared to be mostly filled with water rather than gel, although this was rectified immediately after mentioning this to the reception. The hotel is about a 20-minute walk into town. There is also a bus stop near the hospital with a bus running roughly every hour. The hotel provides a shuttle service to the center, but it only operates at 8:30 AM, 9:30 AM, 4:00 PM, and 4:30 PM, so the schedule is somewhat limited. There aren’t many dining options nearby other than the hotel restaurant, and the food there was not particularly good. Your best option is to head into town, where there are plenty of restaurants to choose from. The hotel itself feels quite dated and could benefit from renovations. For example, the hairdryer was broken, the sink was cracked, and the shower looked old and worn. On the positive side, the sheets and towels were clean, and pool/beach towels are provided. The pool/Jacuzzi is clean. Overall, I would recommend staying here and an very happy with my stay.

Amazing hotel with a feel of comfort and welcoming atmosphere, the parking made it convenient, the shower was great , Italian , Brazil and Ozzie staff running the place can’t go wrong here

We were a group of 4 and we had 4 singles beds with was fine and we stayed 3 night. Room was basic but fine enough for us. Small mini fridge, tea coffee and kettle. We had paid for continental breakfast. The first morning was okay with just a very basic choices of cereal, toast, croissant, packaged cheese and sliced ham, some Greek yogurt, and tinned peaches, and whole fruit. Basic sachet instant coffee available for free but machine coffee was five dollars. What was very disappointing was for the other two mornings there was no yogurt no croissants and no fruit . When asked if they had Greek yoghurt they said they had run out and didn't have any . To me this is very unacceptable considering there is a Woolworths directly across the road from the hotel. No excuses to have run out of food for a breakfast that is paid for . The only option left to eat was either a slice of toast or a bowl of corn flakes ... absolutely ridiculous considering you pay for a continental breakfast.

ロケーションはとにかく良かったです。フェリー乗り場にも近くエスプラネード公共プールは徒歩数十秒、ナイトマーケットも2分ほどで着き、スーパーマーケットは道挟んだ向かいにあるなど最高の立地でした。 しかし立地以外は正直微妙で、良かった点はフロント横のウォーターサーバーで水が飲めることとバルコニーでタバコが吸えること、後はYouTubeや Netflixなどが自室のTVで観れることくらいです。 残念な点を上げると、まずシーツやタオルが不衛生。タオルはシミが付いていて匂いますしシーツも生乾きのような匂いがしました。バスルームはシャワーの水圧が信じられないほど弱く洗い流すのにとても時間がかかります。水はけが悪過ぎたのでフロントでお願いした所不在時に直してくれたのかマシになりましたがとにかく水圧もどうにかして欲しかったです。施設のプールはジャグジーがありましたが温かいわけでもなくイマイチ。スタッフは日中の方はフレンドリーで良い方が多かったですが夜間にいらした初老の男性は威圧的で何が不愉快なのか笑顔も一切無し。オーストラリアに一年ほど住んでいた為英語には不自由しない程度の語学力はあると思っていましたが、彼の言っていることは2回聞いてもよく分からず聞き返すと『もういい』と話しかけてきたくせに終わらせる始末。正直不快な気分でした。 昔近くのマントラトリロジーに泊まった際はここまで不満は感じなかったと記憶しています。 しばらくケアンズに行く予定はもうないですが、次また選ぶかというと無しかな、という感想です。 親切に対応して下さったスタッフの方々はありがとうございました。

Our room was clean and there were amenities provided such as soap, shower gel/shampoo, a hairdryer and a fridge. A good place to stay but it is a bit of a walk to the city centre.