Hotel berhampiran Stesen Sentral Cairns, Cairns

We stayed for four nights over the Easter holiday in a panorama sea view room in the new tower. First of all, the location is excellent. The pool area has a sandy beach, and compared to the Hilton next door, the water was much clearer and very pleasant. The view is absolutely beautiful. However, when the tide goes out, it turns into what feels like a “panoramic mudflat view,” so I would recommend carefully considering the timing of your stay. On the other hand, there were several issues with the room. There is no balcony, and the windows cannot be opened. There were mosquitoes in the room, and I was bitten multiple times, which caused itching and swelling. The insect repellent device in the hallway was empty, which made me question the quality of housekeeping management. When I spoke to a female staff member at reception, I was told that only body spray repellent was available, and no further assistance was offered, so I had to purchase and install my own insect repellent. In addition, there was a sewage-like smell coming from the bathroom. The mirror and sink were not properly cleaned and appeared dirty. The room and hallway also had a moldy smell, and due to the humidity, the bed linens felt damp. The duvet was thin and not very comfortable. As I am sensitive to smells, these issues made me feel nauseous and unwell. Later, my husband spoke to a male staff member at reception. Although the hotel was fully booked and we were unable to change rooms, he responded with sincerity, apologized thoroughly, and instructed housekeeping to carry out a deep cleaning. When we returned from going out, the bathroom had been properly cleaned and the sewage smell was gone. The moldy smell in the room did not completely disappear, but it had been masked with deodorizer, and we were able to sleep well that night. However, the same issues returned the following day. As it was the Easter holiday and other hotels were fully booked, we had no choice but to stay until the end of our reservation. Afterward, I checked reviews and found many similar complaints about the moldy smell, which made me regret not researching more thoroughly beforehand. I had assumed that as a five-star hotel, it would be fine. Overall, the reception staff were kind, friendly, and professional. In particular, the male staff member who assisted us was excellent. On the other hand, I felt that the quality of housekeeping needs improvement. In my opinion, these issues are largely due to a design flaw—specifically, the building was designed with aesthetics prioritized over functionality by the construction company and architect, resulting in rooms where windows cannot be opened despite the humid tropical climate. The older tower, which has balconies and windows that can be opened, may not have the same problems. I would not recommend this hotel to those who are sensitive to smells, but for those who are not, it can still be a wonderful place to stay given its location and facilities.

Rooms were clean and comfortable- the people I stayed with were very respectful. The staff at the front desk were always helpful and friendly. I also did not have any problem with receiving my key. The only annoying thing was a false fire alarm but I guess there's much that can be done to fix that

Very comfortable night sleep, room was clean staff were helpful. Please note the lift is currently under construction so you may need to use the stairs, the stairs are not suitable for children as they have horizontal rails with large gaps. The restraunts buffet looked like it had a decent selection but we did not have it as it was $16each our two and three year olds.

Nice room with own bathroom and shower. The pillow was like a brick, but otherwise great bunks! Huge and beautiful pool area. The club was also super nice. Nice and clean kitchen areas, multiple of them in the hostel (one in every level) so they weren’t too busy. Customer service was also amazing. Totally recommend!

すっごく安いのに、ベットや水回りなどとても清潔にされていました。 また、この値段なのでアメニティはないかと思っていましたが、タオルの貸し出しまであって大満足です。 1人旅や、寝るだけの人にはもってこいの場所です。

I expected much better from a hotel carrying the Ramada name. We arrived just after midnight, exactly as we had advised the hotel in advance. To our surprise, the entrance gates were locked. There was a phone number on the gate to call for assistance, but despite repeated calls, nobody answered. We could see reception from outside, and could clearly hear the phone ringing, but there was no one there to help. After standing on the roadside for around 15 minutes with two tired children in the middle of the night, I ended up climbing over the locked fence just to unlock the gate from the inside so my family could enter. Once inside, we rang the reception bell several times before anyone appeared. Around 20 minutes later, the receptionist (a gentleman with long hair) eventually arrived. Rather than apologising for leaving a family locked outside at midnight, he simply said he had been ”dealing with something”, that there were ”100 guests and just him”, and told us, ”you need patience.” Those are his exact words. I appreciate that staff can be busy, but this was a complete failure of customer service. An apology would have gone a long way. Instead, we were met with rudeness and a dismissive attitude. It was one of the worst customer service experiences I have encountered. The hotel itself was also disappointing. The photos on the website appear to be either very old or heavily enhanced. The grounds look nothing like the promotional images—there are no palm trees as shown, and the swimming pool sits right beside the car park, giving it a very different feel from what is advertised. The one major positive is the location. It's within easy walking distance of the city centre, which was extremely convenient. Unfortunately, because of the poor customer service on arrival and the misleading impression created by the website photos, I would not choose to stay here again

We were a group of 4 and we had 4 singles beds with was fine and we stayed 3 night. Room was basic but fine enough for us. Small mini fridge, tea coffee and kettle. We had paid for continental breakfast. The first morning was okay with just a very basic choices of cereal, toast, croissant, packaged cheese and sliced ham, some Greek yogurt, and tinned peaches, and whole fruit. Basic sachet instant coffee available for free but machine coffee was five dollars. What was very disappointing was for the other two mornings there was no yogurt no croissants and no fruit . When asked if they had Greek yoghurt they said they had run out and didn't have any . To me this is very unacceptable considering there is a Woolworths directly across the road from the hotel. No excuses to have run out of food for a breakfast that is paid for . The only option left to eat was either a slice of toast or a bowl of corn flakes ... absolutely ridiculous considering you pay for a continental breakfast.

ロケーションはとにかく良かったです。フェリー乗り場にも近くエスプラネード公共プールは徒歩数十秒、ナイトマーケットも2分ほどで着き、スーパーマーケットは道挟んだ向かいにあるなど最高の立地でした。 しかし立地以外は正直微妙で、良かった点はフロント横のウォーターサーバーで水が飲めることとバルコニーでタバコが吸えること、後はYouTubeや Netflixなどが自室のTVで観れることくらいです。 残念な点を上げると、まずシーツやタオルが不衛生。タオルはシミが付いていて匂いますしシーツも生乾きのような匂いがしました。バスルームはシャワーの水圧が信じられないほど弱く洗い流すのにとても時間がかかります。水はけが悪過ぎたのでフロントでお願いした所不在時に直してくれたのかマシになりましたがとにかく水圧もどうにかして欲しかったです。施設のプールはジャグジーがありましたが温かいわけでもなくイマイチ。スタッフは日中の方はフレンドリーで良い方が多かったですが夜間にいらした初老の男性は威圧的で何が不愉快なのか笑顔も一切無し。オーストラリアに一年ほど住んでいた為英語には不自由しない程度の語学力はあると思っていましたが、彼の言っていることは2回聞いてもよく分からず聞き返すと『もういい』と話しかけてきたくせに終わらせる始末。正直不快な気分でした。 昔近くのマントラトリロジーに泊まった際はここまで不満は感じなかったと記憶しています。 しばらくケアンズに行く予定はもうないですが、次また選ぶかというと無しかな、という感想です。 親切に対応して下さったスタッフの方々はありがとうございました。

Our room was clean and there were amenities provided such as soap, shower gel/shampoo, a hairdryer and a fridge. A good place to stay but it is a bit of a walk to the city centre.

The reception lady was very unfriendly. She did not explain to me how I could be able to get hot water as no kettle was not provided. They should give guidance to let me figure out what to do with this as it should be available. The hotel should make this little improvement so that customers can enjoy more without much uncertainty!