Hotel berhampiran Taman Perniagaan Sofia, Sofia

The Junior Suite was wonderful, essentially a studio apartment with a well-equipped kitchen and dining area, large windows, a private balcony seating area and extensive shelf space. The bathroom was very modern with a very nice tall shower. The beds were very comfortable and the room was large, with a couch. Definitely a great place for both short and long stays. There were a few small inconveniences in the room, but nothing that affected our stay (water seemed to leak over the door of the shower onto the shower mat; toilet seat was very stiff and loud to open/close; closets were very wide but oddly short to accommodate extra drawers, so too small to hang dresses in full length; the automatic lighting inside the closets did not turn off correctly; and our key card stopped working in the middle of our stay and had to be fixed at the reception). The hotel is very close to a tram stop, so it's easy to get into the city center, and it's also very close to the Cultural Center. It is a bit more of a trek to walk into the city, but still possible in 20 minutes or so. The hotel is located on a small street off the main road and the sidewalk leading up to it is very narrow and in disrepair. You would not guess that the inside of the hotel is so sleek and modern based on the older surrounding area.

Hotel is good, service leaves much to be desired. We arrived at the hotel at 2 p.m. and asked on reception if the room is ready (normal check-in at 3 p.m.). The answer was that the room will be ready by check-in time (3 p.m.). We came to the reception at 3 p.m., our room was not ready. The reception lady asked ask to wait 10-15 min. We came to the reception at 15:30, the room was not ready. The lady apologised and asked us to wait 15-20 min maximum. We came at 16:10 - the room was not ready. On my question “when will it be ready?” I’ve got the answer “I don’t know”. I asked the lady to call to the floor responsible/cleaning supervisor and clarify. The answer was “ I already called them, they also don’t know”. I got angry as nobody could tell me when we can expect the room ready. After I applied to their manager, the key was provided to us in 5 min. The room was not so bad, but in the bathroom there was strong sewage smell that stayed in the room for the whole night.

Hotel was nice, glad that I’ve found it online, it’s hard to find a good hotel to book online due to tons of negative feedbacks, but this one has a great feedback so I booked it. And it did not disappoint me. Hotel is clean with good fragrance that you can smell the moment that you’ll enter the lobby / reception. Service is great, friendly and accommodating staff. The room is spacious, seems like a 4 star room for me. They serve breakfast, with tons of seats where you can relax after check in while waiting for your next trip or flight. I forgot my bag in their lounge area / lobby before I went to their restaurant to take coffee. Then was in a hurry to go to the car service I booked outside when it was already time to go to the bus station going to Romania. After arriving at the bus station, I noticed that my bag is not in my possession, when I was about to get my other phone. Because I have other luggages to carry and was in hurry. I was worried sick that it will be lost, my bag, glad that it was there. The staff handed it over, they kept it, and nothing was missing. After getting it, I got an email from the booking app where I booked the hotel, telling me that Amar Design Hotel contacted them saying that I left my bag at the hotel. And they were asking for my contact number to reach me, they were to kind to do that right immediately. But I already got the bag. Still thankful and grateful to their staff. I would definitely check in here again when I get back to Sofia, and will recommend it to friends who are traveling here. Thank you. It was a nice stay, and their service made it even great!

Very Disappointing Service – Not Worth the Price I recently stayed at Hotel COOP Sofia and had an unpleasant experience with one of the receptionists, Mariana. When I called the reception to request some ice for my room, she informed me ,in a rather rude tone ! That the hotel does not deliver ice to rooms and that I had to come downstairs to collect it myself. As I tried to explain that I had received ice in my room the previous evening, she abruptly hung up the phone. When I went down to the lobby to clarify the situation, I told her that her behavior was unacceptable and that an apology would be appropriate. Instead of apologizing, she claimed she was “too busy” and that there were “too many guests,” although the lobby was completely empty at the time. She then asked, again in a dismissive way, whether I still wanted the ice. I requested to speak with her supervisor, but she pretended not to understand what I meant. Eventually, she brought me a small amount of ice in a paper cup. Only after I insisted did she return with an ice bucket and tongs. This level of service is far below what one would expect from a four starts hotel of this category. The experience left a very negative impression, and I will certainly not stay here again. Aside from this, the hotel’s facilities are average at best and do not justify the price. The only real advantage is the availability of parking, which also comes with an additional charge of €12 per day.

Positives: Great location. Minutes to Serdica, Lion’s Bridge metro stations and easy access to public buses, shops and eateries. Room was spacious and clean. Negatives: the door to enter the room is hard to open from inside- u need to step into the bathroom in order for the door to open wide. The area outside the room is not soundproof so the noise when people talk (in my case, kids talking and crying) is very loud and clearly heard.

Hotel is perfectly located in center Sofia, service is good but not as attentional as what I’m used from Intercontinental… you would expect exceptional attention service from the hotel. (Told them it was my birthday for example and not even a happy birthday) Rooms are very spacious, spa and gym very nice and the Adore restaurant has very good food.

Hotel was with good location, the room was quite basic. Good pool & sauna area. Service attitude not the best and the breakfast room was quite messy and not cleaned also small. I can recommend this for a few nights stay in Sofia.

The location is excellent, with three metro lines just a short walk away, making it easy to get around the city. The rooms are spacious, well maintained, and very clean. The windows are highly soundproof, so outside noise is not an issue. The hotel also provides useful amenities, the lobby is welcoming, and the staff are friendly and helpful. Overall, I had a very good experience. The only downside was the housekeeping staff, who started talking loudly in the corridors early in the morning. Because the room doors are not well soundproofed, it sounded as though they were speaking right outside—or even inside—the room, which made it difficult to sleep. It would be much better if they communicated more quietly or found another way to coordinate instead of shouting in the hallways.

Use it as a hotel if you are a solo traveler. I aarived late at night and there’s a shuttle bus on call, that’s greatest advantage. In the morning the shuttle bus is less frequent but that’s still fine, you can easily find the transportation around to the main city.

📍 Location & Pricing • Location: Sofia, Bulgaria. Strategically located near the main transport hubs. • The metro station (coming from the airport) is very close.  • Tram stops are on the corner, and the main bus/train station is just a couple of blocks away.  • The city center is about 1.5 km away.  • Price Range: 79€/d. 🛏️ The Room Experience • Room Type: Twin room on the 11th floor.  • Size & Cleanliness: Adequate size and clean.  • Bed: 110cm firm mattress, reported to be very comfortable, with two soft pillows.  • Amenities: Flat-screen TV, coffee maker, fridge, and hairdryer included.  • Drawbacks: No major issues mentioned. 🚽 Bathroom Details • Cleanliness & Setup: The bathroom was clean.  • Shower/Bath: High and slippery bathtub. Water pressure was very good.  • Products & Towels: Basic amenities were provided. Some towels showed signs of wear with frayed edges.  🍳 Food & Beverage • Included: Yes, breakfast was included.  • Variety & Quality: A very complete breakfast buffet, offering both hot and cold, sweet and savory options, including some local specialties.  • Negative Point: The only drawback was the juice, which tasted artificial, like a powdered mix.  🏊 Common Areas & Facilities • Facilities: The hotel features a spa, sauna, indoor pool, a restaurant, a cocktail bar, and a ******.  👨💼 Service Evaluation • Reception: Morning staff was serious. Evening staff seemed bothered by questions regarding the spa.  • Cocktail Bar: Staff here was very kind and friendly.  • Spa Staff: Described as serious, speaking only the bare minimum of words.  • Daily Housekeeping: Room cleaning was minimal; they only straightened the duvet, leaving the pillows as they were. Coffee and tea amenities were not replenished.  🚗 Transport & Access • Public Transport: Excellent connection. Very close to the metro line from the airport, with tram stops nearby and the main stations within walking distance.  🔐 Security • Access Control: Access is managed via a key card.  • Safe: There is no safe deposit box in the room.  Final Verdict: ✔ Top Strength: The super comfortable bed combined with the excellent location near major transport links (metro, bus, train). ❌ Main Drawback: The service was inconsistent, particularly the minimal housekeeping (no coffee/tea refill) and the unenthusiastic staff at reception and the spa.