Hotel berhampiran Pusat Videotron, Quebec

I had a wonderful stay at this hotel. The check-in and check out process was smooth. Unlike other hotels Home2 suites offered check out at 12 noon, the staff were welcoming, The breakfast buffet offered a wide variety of fresh options.

Love this hotel so much, room clean. Absolutely will come and stay to this hotel.

We had a wonderful stay at Chateau Frontenac. We arrived early and were pleasantly surprised to be offered an early check-in with a discounted upgrade to a king bed room with a view, which was a great start to our visit. The room itself was lovely. It is on the smaller side, but that is completely expected in a historical hotel and only adds to its charm. Everything was well maintained and comfortable. The service throughout our stay was impeccable. The staff were attentive, professional, and genuinely welcoming. The location is unbeatable and you truly cannot find a better spot to explore Old Québec and the surrounding area. It is on the expensive side, but if you are visiting for a short stay and want to make the most of your experience, it is absolutely worth it. I would highly recommend it for a memorable stay in Québec City.

This is a condo built from the old industrial buildings of Quebec City. The quality is very good. It was perfectly cleaned. There is no reception (the reception is in another building) which is a bit annoying on late arrivals (in that case, only one person works there, dealing with people, the phone etc.). In the building, you would meet from time to time the cleaning team, which is very nice and ready to help. This condo is properly equipped. There is nothing on the food side except salt and pepper so you have to go to the supermarkets nearby to get the basic items. The place is rather quiet. There are homeless around, that's true, but there are not aggressive at all. Many restaurants, bars, etc. are all around. The old city is not far, walking or using one of the many buses down the building. The view is nice. You can go up to the roof which has a few chairs and tables (really the minimum !) for a nice sunset. The bedroom could be too warm, as the a/c is in the living room, and it pulses the air through a tube in the bedroom (the curtains are black, so this doesn't help). The price per night may be high, ever higher than in some nice hotels (200 to 300 CAD + tax and more per night), but the condo gives space and you can cook. The laundry is at the 2nd floor (2.50CAD for washing, the same for drying). You have to find your products. So this is a good and nice place, maybe a bit expensive according to the season, the day. As this is a condo, there is no basics (e.g. spices, oil, a few tabs if you want to do your laundry etc.). You can ask for more towels if needed as there is no everyday cleaning: this is not a hotel. I was very satisfied of this condo, the team is nice, I had no problems during the 6 nights I stayed there. I think we could have a few more services for the price (compared to other branches using the same concept for instance).

I love this hotel. They have warm chocolate cookies, free hot spa and sauna. The bed is comfy and I had a really good sleep. Unfortunately, the service was terrible. I will definitely write a formal complaint. I was at the shower - the shower gel and shampoo were both empty. Obviously they didn’t refill the bottle. That’s fine. I called the counter and asked them to bring me new bottles. They rejected and asked me to go down. Ok that’s fine. I asked my friend to go down. He came back and said someone would come to change the bottles soon. Sure. I stood in the shower room for 10 minutes and no one came. Ok maybe they needed more time. I came out of the shower and sat down on the bed. Another 10 minutes. So I asked my friend to find someone. He was told that someone would come again. Another 10 minutes. A man came and gave me a bottle of shampoo and body lotion???? My friend went out again and finally got me some shower gel in a cup. It took more than 30 minutes and I just stood there. After shower, I got to do the skincare routine, dry my long hair and so on. Eventually, I went to check out. I was late of course. The lady asked me to pay for late fee. I was like ???????????????????? Explained and she agreed to waive the fee. Everything was perfect until the empty da** bottles. I am late for my lunch reservation now and I am missing some attractions for sure.

Nous avons bien aimé notre petit séjour à cet hôtel, le petit déjeuner était parfait et nous avons utilisé la piscine avec les enfants, séjour très agréable

Very unique looking decor. Everything looked new and was very clean. Super amenities. I prefer hotels to Air BnB and this had the extras like a stove, fridge, cooking pots and pans, dishes, utensils, kettle, and a N'Espresso machine. There is even a Metro grocery store around the corner and restaurants outside The downsides are that it appears to be in an ”interesting” part of town (I would not be comfortable walking alone as a woman), and stairs, no elevator. It was a challenge to bring up the luggage even to the second level. Otherwise a great place in Quebec City and within walking distance to the train station, which is why I chose it.

The hotel location was convience to go everywhere. The staff are kindness and polite. All inside the hotel were clean but just waiting elevator a little bit a long.

On the plus side, this hostel is in a PRIME location. We walked all over Old Quebec and loved it! The AC worked GREAT. The beds were pretty comfy. We were not very happy about the fact that we had booked a room through Trip.com that had a private bath. When we arrived they said that the reservation did not specify that, but I showed them the actual reservation and it DID say we had a private bath. They said there was nothing they could do about it and when I said that since I had PAID for a private bath I should at least get a discount, but they were unwilling to do this either. My travel partner said she heard some other people checking in another day and they had a similar problem with the shared bath, so we are wondering if it's a bait and switch thing with the hotel. We also told them the first morning that the light over the sink in our room was burned out or broken and she said they would have someone check it out when they came in. Nobody ever came. The shared bathroom was okay but could definitely be improved by adding a paper towel holder (there was a roll of paper towels sitting on the shelf for a few days, but eventually it all got used and it was not replaced before we left.

Campus residence turned hostel for the summer. Room is small but clean and mostly comfortable although there is no air con. There is only one sink in the shared bathroom on each wing of each floor but there are individual sinks in each room. Location is close to public transport (bus) but there is a small walking distance from the bus stop. 10 minutes walk away from Metro (Canadian chain grocery store) and shopping mall with customer service that speaks English (most people in the area speak limited English). Overall an enjoyable stay comparable to the price.