Hotel berhampiran Pusat Videotron, Quebec

Love this hotel so much, room clean. Absolutely will come and stay to this hotel.

Really wonderful folks at reception and in the hostel. Clean, easy to navigate instructions from food storage to moving around the kitchen. Cozy bed. The location is fantastic. A bit of an uphill slope to get there if you’re dragging a bag but you’ll get there eventually.

I had a wonderful stay at this hotel. The check-in and check out process was smooth. Unlike other hotels Home2 suites offered check out at 12 noon, the staff were welcoming, The breakfast buffet offered a wide variety of fresh options.

Nous avons bien aimé notre petit séjour à cet hôtel, le petit déjeuner était parfait et nous avons utilisé la piscine avec les enfants, séjour très agréable

I love this hotel. They have warm chocolate cookies, free hot spa and sauna. The bed is comfy and I had a really good sleep. Unfortunately, the service was terrible. I will definitely write a formal complaint. I was at the shower - the shower gel and shampoo were both empty. Obviously they didn’t refill the bottle. That’s fine. I called the counter and asked them to bring me new bottles. They rejected and asked me to go down. Ok that’s fine. I asked my friend to go down. He came back and said someone would come to change the bottles soon. Sure. I stood in the shower room for 10 minutes and no one came. Ok maybe they needed more time. I came out of the shower and sat down on the bed. Another 10 minutes. So I asked my friend to find someone. He was told that someone would come again. Another 10 minutes. A man came and gave me a bottle of shampoo and body lotion???? My friend went out again and finally got me some shower gel in a cup. It took more than 30 minutes and I just stood there. After shower, I got to do the skincare routine, dry my long hair and so on. Eventually, I went to check out. I was late of course. The lady asked me to pay for late fee. I was like ???????????????????? Explained and she agreed to waive the fee. Everything was perfect until the empty da** bottles. I am late for my lunch reservation now and I am missing some attractions for sure.

Very unique looking decor. Everything looked new and was very clean. Super amenities. I prefer hotels to Air BnB and this had the extras like a stove, fridge, cooking pots and pans, dishes, utensils, kettle, and a N'Espresso machine. There is even a Metro grocery store around the corner and restaurants outside The downsides are that it appears to be in an ”interesting” part of town (I would not be comfortable walking alone as a woman), and stairs, no elevator. It was a challenge to bring up the luggage even to the second level. Otherwise a great place in Quebec City and within walking distance to the train station, which is why I chose it.

For approx 175$/night, I was not completely satisfied. It was quite dirty. The only reason I'm even giving 3 stars is because all of the staff i have encountered were super helpful & polite. The kettle was really, really dirty. And apparently, there's only 1 for the whole hotel to share, and the one they gave me was gross. I cannot believe they even gave it to me when it looked liked that. So instead of tea, which I had to go out to buy since they don't provide, I opted to use their nespresso machine. And despite running the nezpresso machine 5 times without the capsules, just to clean it out, I kept getting little black stuff coming out. The bathtub was unclean, the handheld shower head kept dripping & it was loose and kept drooping over. The screw to adjust the height was also missing, so we couldn't raise it either. Also, when we arrived, there was a curly hair (and not the type of hair that's on a person's head, if you get what i mean) on the toilet seat, we were grossed out that we didnt even want to take a pic of it & disinfected the seat right away.. Not very good sound-proofing either and there was dust on the hangers.... Location-wise, it was good for me & where we needed to go. Near a highway that i can exit to go anywhere & a costco nearby to fill up gas easily. The only thing saving this place is the staff. Unfortunately, i'm not sure if I will be staying here again, especially at that price.

A male staff member was helpful and very kind when I was lost trying to get to the hotel. I will be forever grateful to him as it was very frustrating! The room was freezing and house keeping never came so I had to ask the front desk for blankets since they gave us dirty ones to begin with. Bed sheets were clean, but blankets were not clean. We did not get blankets because “ they didn’t have extras “. Instead they gave us 3 sets of thin sheets, which did not help against the cold room. I told the staff the room was freezing and they said to turn the heat on. At that point the heat was on full blast for 5 - 6 hours and did not get any warmer. Overall it wasn’t a great experience and will probably not stay there again in the future.

On the plus side, this hostel is in a PRIME location. We walked all over Old Quebec and loved it! The AC worked GREAT. The beds were pretty comfy. We were not very happy about the fact that we had booked a room through Trip.com that had a private bath. When we arrived they said that the reservation did not specify that, but I showed them the actual reservation and it DID say we had a private bath. They said there was nothing they could do about it and when I said that since I had PAID for a private bath I should at least get a discount, but they were unwilling to do this either. My travel partner said she heard some other people checking in another day and they had a similar problem with the shared bath, so we are wondering if it's a bait and switch thing with the hotel. We also told them the first morning that the light over the sink in our room was burned out or broken and she said they would have someone check it out when they came in. Nobody ever came. The shared bathroom was okay but could definitely be improved by adding a paper towel holder (there was a roll of paper towels sitting on the shelf for a few days, but eventually it all got used and it was not replaced before we left.

Campus residence turned hostel for the summer. Room is small but clean and mostly comfortable although there is no air con. There is only one sink in the shared bathroom on each wing of each floor but there are individual sinks in each room. Location is close to public transport (bus) but there is a small walking distance from the bus stop. 10 minutes walk away from Metro (Canadian chain grocery store) and shopping mall with customer service that speaks English (most people in the area speak limited English). Overall an enjoyable stay comparable to the price.