Hotel berhampiran Pusat Enercare, Toronto

Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative. The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived. I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.

Requested the newly renovated room instead of non renovated. The hotel staff was very kind and friendly to let us check in at 1.30pm as our rooms was ready. Eventhough we didnt get the connecting room as we requested but we were happy enough to let us an early check in.

Room is big, clean and has a nice view. Great swimming experience and sauna, there’s a gym too. The room is near the elevator as I requested  and the receptionist is very accommodating. Bring your own slippers specially if you are planning to use the swimming pool.

Got so lucky to have this room which was perfect to spend time to catch up with my friends! Suite room was amazing and the cleaner was the most professional one we have ever met! The location is just right in front of the Harbour and likely 5 mins from Union station! We definitely stay again

We had a great stay at Holiday Inn Downtown Toronto! The hotel is conveniently located near the heart of downtown, making it easy to explore nearby restaurants, shops, and attractions. The room was clean, comfortable, and well-maintained, and the staff were friendly and accommodating throughout my stay. The only small downside was the hotel parking, which was a little pricey at $40 per day. However, there are plenty of cheaper parking options nearby, so it wasn’t a major issue. Overall, it was a wonderful experience and I would definitely stay here again!

來多倫多開會，提前幾天訂了這個公寓，價格不算便宜還沒有早飯，報着就近原則入住的，本來沒有什麼期待，進房間之後還是覺得性價比超高，在44層，有陽台的最高層，陽台上方就是天空，景色完美，就是感覺安全性稍差一點，完全是開放式的。

Abbiamo avuto un brutto impatto all’ arrivo,perché non avevamo ricevuto istruzioni per l’ ingresso e siamo rimasti ore fuori all’ edificio nell’ attesa di ricevere direttive, solo dopo aver contattato l’ assistenza trip sono riuscito a mettermi in contatto con la persona interessata che successivamente mi ha fornito il luogo e modo di ritirare le chiavi. L’ appartamento ci è piaciuto molto, la posizione è ottima e i servizi che forniva erano il massimo, siamo rimasti piu di un giorno senza acqua calda ma sembrava essere un problema dell’ edificio, certo l’ ho abbiamo scoperto solo sotto la doccia, potevamo essere avvisati in anticipo, diciamo che la pecca principale è la mancanza di comunicazione preventiva, comunque in generale siamo comunque rimasti soddisfatti e la sceglieremo comunque nuovamente se ci sarà occasione.

I would like to make a serious complaint. On day two of my stay, I hung the ”makeup room” hanger on the door before I went out in the morning. When I returned to my room around 7:30pm I found out that the room was not clean at all. I went down to ask the reception to get housekeeping to clean my room and was told there is no housekeeping available at the hour. I have to stay in my room unclean. That was uncomfortable. This is the first time i stayed in a hotel that is unable to makeup my room upon request

The hotel lobby and room were very clean and offered great amenities, including a microwave, hot water, and complimentary tea and coffee. The complimentary breakfast was also quite good, with a variety of options such as different types of bagels, muffins, spreads, and juices. Additionally, both concierges were extremely friendly and helpful, assisting us with luggage storage, modifying breakfast options, and more. The service was excellent overall, and I would highly recommend this hotel!

First of all, thank you for the free upgrade. The views from both the bedroom and the living room were excellent, and the space was large enough for a group of friends to relax, especially with the poker and foosball tables. The location is also great, right in downtown. However, the shower amenities could be improved, particularly the shampoo and body wash, and the toothpaste looked quite messy (fortunately I brought my own). The soundproofing is also not ideal, as I could hear the couple in the next room talking, and I felt a bit uncomfortable using the bathroom and blow‑drying my hair after coming back late from a concert. The check‑in time is quite rigid at 4 p.m., although they do allow you to delay check‑in until 7:30 p.m. I was initially confused because I waited for over 10 minutes at the original building (before the upgrade) and wasn’t sure if the receptionist would come to pick me up. Once we met, though, the receptionist was very friendly and clearly explained the amenities and check‑out procedures. Overall, despite the strict rules and minor issues, I really liked the room and had a happy stay.