Hotel berhampiran Stesen Chuansha, Shanghai

We had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special. One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome. The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that. Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned. There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride. Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing. It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever

Biliknya besar, sesuai untuk kanak-kanak bermain, persekitarannya sangat baik, dan perkhidmatan kerani juga sangat baik Jika anda memerlukan apa-apa, hubungi meja depan dan ia akan dihantar dengan segera pakaian apabila anda pergi, ia akan dihantar ke rumah kami secara percuma, dan ia adalah hadiah kecil

This hotel is very beautiful and nicely located at the Suzhou River. Excellent view of the river along with the view of the Oriental Pearl Tower. It has been memorable and will definitely come back to stay again.

Nilai yang sangat baik untuk wang!! Kanak-kanak lelaki concierge yang menyambut kami setiap kali kami masuk dan keluar dari hotel membuat kami sangat gembira !! Bilik ini sangat bersih dan berdekatan dengan kemudahan!

Lokasi dan pemandangan dari hotel sangat mengagumkan, juga kakitangan yang berorientasikan perkhidmatan memenuhi semua keperluan. Kami sangat gembira dengan tempahan dan dunia memilih Shangri-La sekali lagi.

I highly appreciate the outstanding concierge service at Waldorf Astoria Shanghai on the Bund. Special gratitude goes to Brin, Tom and Rookie. They are polite, responsive and highly professional. They kindly helped handle luggage, arranged transportation and offered practical travel tips around the Bund. Every request was dealt with efficiently and attentively. Their thoughtful care made my stay comfortable and pleasant. I will definitely choose this hotel again and recommend it to friends.

這 民宿環境特別温馨，佈置得很有格調，衞生做得很到位。房東人超好，有問題回覆及時又耐心，住得特別舒心，強烈推薦！

I found the instructions to check in to be very wierd, I reached out and I kept getting responses like ‘it’s already sent to you, it’s already included, I’ll put you on a group chat’ also the instructions with pictures for access were in Chinese, so since instructions ‘were already given’ we used ChatGPT to translate. The house was great, it was spacious, and the location was quiet. However, the kitchen was dirty, gross and smelt so bad and had just a couple of cups and plates, compared to the rest of the house which was spotless and super clean. And the roof had such a beautiful view but my kid was playing and I noticed she had used toothpicks in her hands from the plant pots. Aside from the kitchen and my kid finding used tooth floss, it was a very nice house, clean and spacious

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I had a wonderful stay at this hotel. The hotel is beautiful, and the room was spacious, clean, and very comfortable. I especially loved the automatic toilet, which was a really nice touch. The staff were incredibly friendly, helpful, and welcoming. They were always willing to assist and made us feel very well taken care of. The location is also very convenient, with a shopping mall and train station nearby, making it easy to get around and find places to eat and shop. Overall, a great hotel with excellent service and a very convenient location. I would definitely stay here again!