Hotel berhampiran Taman Fengqing, Xi'an

Tempah tiga malam dan hotel ini menaik taraf bilik secara percuma. Perkhidmatan bilik sangat baik, begitu juga dengan perkhidmatan di meja depan. Mereka memberi baucar percuma untuk secawan Americano di kafe lobi tingkat bawah (perlu tambah bayaran jika tukar kepada minuman lain). Pilihan sarapan pagi banyak dan hidangannya segar. Lokasi hotel juga sangat bagus (kira-kira 12 minit berjalan kaki dari SKP dan Wenchang Gate). Secara keseluruhan, bilik ini berbaloi dengan harganya.

The Service of this Hotel out of my expectations, they’ve Hotel’s Business Car to drop me off at Grand Tang Mall, after 5:00pm, I try to get a Taxi line to take me back to the Hotel, but they are refused, so I have to call the Hotel luckily Ms. Selina the Sale Manager personally went out to pick me up, to ensure that she’d be there within 15 or 20 minutes. Unbelievable Selina, after knowing that I’m a Solo traveler and 75 old lady, She has been checking on me every City to see if I’m arrived safely and resting well before my next destination, because I’m going on travels around China

amazing hotel. They upgraded me to the residential suite. Service was great. People at the reception too. I'll come back but it wil be difficult to go from presidential suite to a standard room :–). Food at breafast was good too. Gym good. Pool too。 非常棒的酒店！他们给我升级到了总统套房，真的很惊喜。服务非常好，前台的工作人员也都非常热情、专业。我一定还会再来的，不过下次要从总统套房住回普通房间，可能会有点难适应了 :–) 早餐的食物也很好吃。健身房很不错，游泳池也很好。整体体验非常满意！

My stay at this hotel is unforgettable. They had staff came downstairs to pick us up upon our arrival, took care of all of our luggages and stuffs. From the moment I arrived, the hotel’s signature woody scent enveloped the space with a sense of warmth and tranquility. It instantly eased my fatigue and created a peaceful, luxurious atmosphere that stayed with me throughout my visit. They were very patient on every little details, like what time we planned to have breakfast for another day, what time is the best timing to send in our late night snacks etc. The room is clean The room was absolutely stunning—beautifully designed, spotless, and incredibly comfortable. This hotel didn’t just meet my expectations—it exceeded them in every way. I already look forward to come back this place. I strongly recommend this hotel.

We rent a total 5 rooms 5 night total of 10 people trip. The front desk has provided an excellent job and very good in keeping up in touch with us before, during and during emergency time. Good communication and gave us a free shuttle ride from the airport to the hotel. Due to the flight cancel, the front desk also helps us to rebook anothet of stay. Helping us to send a parcel. One of my friend forgot his very valueble item in the room. By the time my friend realised this. He already 100 miiles away from the hotel. We called the front desk. And the front desk helped us by live video communication and searching thru out the room. And found the item. 100% and i will recommend this hotel. Good worker Very clean room, toilet very clean

Biliknya hebat. Saiznya bagus, penghawa dinginnya bagus. Hiasannya sangat comel dan unik. LOKASI YANG MENAKJUBKAN, sesuai untuk berjalan kaki dan kereta api bawah tanah. Kakitangannya hebat dan membenarkan saya mendaftar masuk lebih awal. 10/10 akan disyorkan.

Great location with the lake view. The service is excellent, friendly staff and shuffle bus services. The complimentary breakfast offers a variety of selections. One of the best hotel in the West Lake area.

前打電話詢問房間要求和到店時間，説了帶孩子來的，前台小姑娘提前準備了小童牙刷、拖鞋，還有個小帳篷和拼圖，孩子都賴着不走了哈哈哈哈，早餐中西式都有，早餐還能吃到現煮的麪條和本地小吃甑糕，種類多直接吃撐了，餐廳乾淨，補餐快，光這頓早餐就值回房價了[破涕為笑][破涕為笑][破涕為笑][呲牙][呲牙][呲牙]服務態度非常好，對此次入住非常滿意。

Cons: - Service was unprofessional. During check in on the first day, the front desk staff seemed clueless as to what he was supposed to do — he asked for our name (which was in English as we made the booking on Trip.com) and did not seem to be able to find our booking. Following this, he did not seem to know how to solve the problem and neither did he take the initiative to ask us for our passport. I had to offer our passport to him to help him find our booking. - After checking us in, the front desk staff did not provide any details as to where the restaurant was (as our package was inclusive of breakfast). Neither did he provide details as to where the washing machine and gym rooms were until we asked for these details. No instructions were given for connecting to the hotel WiFi, and we had to thereafter ask the staff for help with the connection as foreigners were unable to connect to the WiFi via the usual methods. - On the second day of our stay, we received a call from the front desk, who said that they were calling to verify our booking, as they were facing a shortage of rooms. This threw us off as it seemed that the hotel did not do their job of checking us in properly and the staff were not familiar with their own front desk or hotel procedures. Further, the staff made it sound as if we should bear the brunt of the consequences for this error and that we would have to move out given that they did not check us in properly and were facing a shortage of rooms. We had to emphasise again that our booking was confirmed on Trip.com. - One of the front desk staff who was on the night shift was also inattentive, rude and unprofessional. She was using her phone when we informed her that our room needed to be cleaned for the day, and subsequently did not seem to make a note of what we had told her. She merely gave us a dismissive “ok” and went back to using her phone. - The hallways would often have a strong cigarette smell even though we had requested for a non-smoking floor - As previous reviews had highlighted, the shower’s heating system would fluctuate between being hot and cold all of a sudden, which made it easy for users to fall sick especially in winter or be at risk of being scalded by the shower system. It would be good for the hotel to look into this, especially since this has not been fixed since the issue was surfaced in previous reviews - Location-wise there was a bus stop within 5 minutes walking distance, and lots of neighbourhood eateries nearby. However, the metro was rather far (about a 15 minute walk), unlike what is represented on the hotel’s Trip.com page. For those who would like to stay closer to the attractions such as the Bell and Drum tower and shopping malls, this location might be less ideal depending on preference. - One of the cleaning staff who cleaned our room on 27 December 2025 did not clean our room despite being reminded to do so, and when she eventually came, she did a slipshod job — she failed to refill the vanity kit, and while tidying the study desk, knocked over our boxes and bottles and did not even attempt to reorganise our items properly after leaving them in such a state. Pros: - Cleanliness was excellent and must be commended. The room, bedsheets, towels and amenities were always clean and spotless every day, which made this a pleasant and comfortable stay. - Most of the staff responsible for tidying our rooms were all extremely friendly and diligent, and was truly the highlight of our stay. They were also generous if we needed to request for more bottles of water or tissues. We had a pleasant experience with most of the cleaning staff, with the exception of one of them as mentioned above. - Hotel is very high-tech, with smart controls installed in the room which made it very convenient to access the lights, TV and air conditioning - Facilities including the hairdryer were very new and cleano

我們是五個大老爺們入住，住得非常舒服，這個就是在小區裏的民宿，裝修很好，周圍安靜，設施齊全，地暖很暖和，開着窗户都不冷，新風空調啥的都沒毛病，小區管理很嚴，周圍就是萬達和兩條小吃街！吃的應有盡有，不過在房間吃太舒服了，有兩天晚上我們都故意打包回來吃的，吃完打麻將打撲克…都不想出去玩了；周圍交通很方便，走幾步就是地鐵站；有兩間卧室是一個小套房，一間帶獨衞，還有兩間用一個衞生間，三個衞生間確實足夠用了總之，大平層住着真舒服啊