Hotel berhampiran Pusat Beli-Belah Taroko, Taichung

I write with much disappointment on your lapse in hotel service. I checked in on 3/12/25 and my son caught a cold. I was at the hotel lobby at 1.5hrs earlier requesting for a check in but it’s allowed. My son and I were left to rest n sleep at the lobby. No one came to us or any empathy shown at all. The next day as my son was unwell n resting in the room, there was dragging sounds that can be heard from the room which lasted for about an hour plus. I called the reception and was told that there is no guest staying above my room 701 nor beside us. My hair stands and immediately requested for a change of room. Without empathy, the reception told me that it could housekeeping upstairs. I was even more puzzled n worried why is there housekeeping where there is no one staying above my room n beside my room? The reception mentioned that they will check again even though I requested for a change of room a few times. Finally, a lady who came to ‘help me’ change room. She given me a doubtful expression and asked me if the dragging sound is still there with no empathy. Thankfully after she asked, there are dragging sounds are heard. She was standing in my room to only see me scramble to pack my things with no apology or empathy. To make things worse, she asked me what time I want to have my breakfast the next day. I really do not appreciate the question when I busy packing my things to a new room. I was later told by the in charge for that day named Connie that the staff are trained not to help guest with their luggage. So is this the reason to show no empathy to your guests by asking the guests' breakfast timing? The lady brought me to third floor but I do not feel good at the walkway as super dark and eerie feel and requested for another room. On my final day staying at the hotel, I was given a call half an hour before 11am to ask to check out of the hotel. I had never encounter such thing before. It then brings me the question whereby if your check in time is 6pm and your check out time is 11am, why then there is a need to rush guests out of the hotel? The hotel will have ample 7hrs for housekeeping. Also, if the room beside my room 701 n above unit has no guest staying, why is it that I cannot check in early on the day of arrival on 3/12/25 where my son is not well? Even more shocking to me, during checking out of the hotel, I was given a document saying that I purchased laundry item which I did not. Imagine if it’s a confidential document that the staff reveal to a wrong guest? This is totally not professional. I requested for the names of staff and the email for me to feedback to the management but they are not willing to do it. I was standing at the front counter in the cold wind for 10 minutes requesting for it. It's really ridiculous! Later, the in charge that day named Betty finally succumb to my request but repeat rudely her name to me. It's such a shame that the hotel is such a good location but I will seriously reconsider or even recommend anyone to stay in there again I hope to hear from you on the above mentioned. Thank you.

Best resort in Taiwan and worth every penny. Highest level of service - it’s like being at a modern luxury ryokan in Japan except everyone speaks Chinese. Room design is brilliant, and one king room fit my family of 2 adults and 2 toddlers with a California king and a separate tatami area. The room has an epic view from every angle the moment you walk in the door and includes a private outdoor onsen connected to your bathroom. I noticed many private in-room onsens in Japan are diluted down, but this was spring fed. The public onsen was huge, extremely well maintained, and included a large walled zen garden with an adjacent sauna and cold plunge. I was lucky enough to experience this area all to myself with one other guest leaving as I arrived and another guest arriving as I was leaving. In China, this onsen would have comfortably accommodated 100 bathers. The spring water is not high in sulfuric content (doesn’t smell like rotten eggs), and the temperature is relatively mild - ideal for my family. Given the limited availability of the hotel online, I was expecting it to be more crowded. I got the sense that room rates are controlled to optimize guest experience, not profit, while staff are trained to ensure that customers never feel like they are being ripped off or “sold”. It seemed there were more staff than guests on site. I originally booked 2 rooms, and some of my family members couldn’t make the trip. We didn’t need the second room, and the staff were very gracious to refund and cancel the second room on the spot. When I’m back in Taiwan or traveling to a place where Hoshinoya does business, I would not hesitate to book again and make a special journey to stay at one of their destination resorts.

This hotel is an excellent choice if you don’t mind the Location which is a bit away from the train station. However 逢甲夜市is just around the corner so lots of eating and shopping to do if you like night markets. Having such a busy night market close by, the hotel is nevertheless located on a quiet and posh street with trees and residential buildings: nice environment as contrasted with the busy street around the corner. We were most impressed by the cleanliness of the room, the excellent front desk service, the various perks ( bar coupons, snacks, iced tea….apart from the room snacks), and the young service team . It is indeed very good value for money.

Very beautiful hotel. Staff were courteous. There is a KFC next to the hotel and a family mart nearby. Outside the hotel ,you can bus no.5 to taichung station. Overall I am very satified with my stay there.

great service from front desk! not so nice breakfast and there’s no hotel lobby. Nice spacious room and bathroom! will book again but i hope they improve the fitness gym or breakfast selections

I liked this hotel. The room was quite spacious and nicely decorated with a city view. Breakfast had a good variety of options. There is also a public area with table tennis, which was a nice bonus.

unfortunately i have forgotten to take a photo of the hotel. It takes about 40 minutes from the HSR, so this itself might not be as convenient. However, what I love is that, this is a conveniently located near Miyahara, which is a pick up place for group tours. Their walls are quite thin and you can often hear people coming back or when they’re too loud. Overall, for the price, it’s really good!

No complaints about location and cleanliness. The wifi was strong which was perfect cause I used it for work during my travels. The only downside is that door doesn’t do a great job blocking out the hallway noises but they do give you ear plugs which we were fine with.

excellent service by all staff; all smiley and ready to help. the free meals were such a bonus and god sent as some days we got too busy with our itinerary and didn’t have time to eat so we would go back to hotel for supper. although the menu was the same everyday, we didn’t mind as the quality was quite decent and there were varieties. the water pressure was the best! bed was comfortable, aircon was cold, smart tv, quick resolution service by technicians when we couldn’t connect to the room wifi. overall would recommend! there’s also a massage service with discount for room guests; quite mediocre but for the price ok la.

I recently spent two nights at The Metro Hotel (豪爵大飯店台中館) in Taichung, and overall, it was a very practical, comfortable, and well-situated experience. Located right on Wuquan Road in the West District, this 3.5-star property strikes an excellent balance between affordability and convenience. If you are looking for a reliable base to explore the city, here is a detailed breakdown of my stay.  The room was spacious, exceptionally clean, and featured a nice view of the surrounding city. The bed was on the firmer side but very supportive, providing a great night's sleep after long days of walking. A major highlight for me was the climate control. I absolutely need a cool sleeping environment and always set the thermostat to 21°C; thankfully, the room’s air conditioning was powerful and maintained that crisp, chilly temperature perfectly throughout both nights.  There are two minor caveats to the room: • Electrical Outlets: There are very few power outlets available. If you have multiple devices to charge (phone, laptop, power banks), I highly recommend bringing a small travel extension cord.  • Soundproofing: While the room itself was peaceful, the door soundproofing is a bit lacking. You can occasionally hear other guests in the hallway or neighboring doors closing.  The hotel provides all the essential basics without overcomplicating things. The bathroom was roomy with great water pressure and came stocked with standard toiletries. A huge plus for travelers is the self-service laundry room located on the 5th floor. The front desk staff were consistently friendly, welcoming, and helpful with luggage storage. It is worth noting that they strictly enforce their 4:00 PM check-in time—you generally cannot get into your room a minute earlier—but they do offer a generous 12:00 PM check-out, allowing for a relaxed morning.