Hotel berhampiran Tasik Phoenix, Dortmund

It is clear that the experience went pretty well. The staff was very quick and efficient with their tasks, and they got us checked in quickly. Afterwards, we found our rooms to be rather hygienic and well-kept, although the Sofa-Bed we bought was rather small. However, we did cook some food, which got filled with smoke, so we did trigger the smoke alarm. Even then, the fire management crew arrived quickly to shut off the alarm and open the windows to remove the smoke. This really just proves how effective the sensors are and how efficient the staff were. In terms of facilities, the gym room was really nice, with all sorts of machines and weights and mats. Also, the Breakfast was really good. they had a variety of vegetarian and vegan options, such as Soy Milk alternatives. Finally, the location was very good, it was near safe parking in a cheap, locked parking lot, only EURO14 per 24 hrs, as well as some tourist attractions like bustling streets and a football museum and merchandise shops nearby. Overall, given the location and services and facilities provided, this is definitely a value for money hotel and a reliable place to stay. 10/10.

Tres belle hotel, avec un staff gentil et respectueux. Le seul bémol que j´ai eu c´est d'avoir demandé un lit double et je me retrouve avec un lit tain ou je plongeai littéralement au milieu, avec un petite couette... et pour couronner le tout, super réveil avec des lourds travaux qui venait de juste a coté de ma fenêtre alors que javais demande’ une chambre calme...

Super Lage in der Nähe vom Hauptbahnhof. Sehr cooles Design im Zimmer und generell. Leider Abzug wegen dem spärlichen Frühstücksbuffet ohne Pancakes. Und auch wegen fehlenden Wasserflaschen auf dem Zimmer.

We came from Ireland to Germany and stayed at NH Hotel Dortmund. During our stay, Caroline stood out as the most professional member of staff. Having visited many countries and stayed in numerous hotels, we can confidently say that her level of professionalism is exceptional. She speaks both English and German fluently and consistently delivers a high standard of service with great attention to detail. We strongly believe that Caroline truly deserves to be in a managerial or assistant managerial position, and we highly recommend dealing with her for any service.

Excellent located if you want to visit University / Technologiepark. Well equipped room. Wall behind bed very dusty, dirty wall in bathroom. Early breakfeast from 6:30 available, but no coffee since staff forgot cleaning coffee machine.....

Came for business trip intertabak but brought my wife and son along. Breakfast had limited choices but sufficient for business trip. Croissants are goood crispy and soft inside. Friendly Floor staff was kind enough to help store breast milk for my wife as there is not fridge or freezer in the room. Good location in the city to explore. They also let us check in early as i wrote to them prior to check in. Thumbs up. Able to rest after a long early flight.

Great hotel, very nice any tidy rooms with working air-con. Absolutely can't fault it for that price. £15 hotel car park at the back. Young guy at the reception was great! Very friendly and helpful - top service!

Quite a good hostel for this price. The room was fairly clean. The rooms are very small, but I think that’s normal for a hostel. The staff are friendly. It can be noisy in the evening, but it was quiet at night. On the first floor there are small lounge areas where you can play table football. There is also a coffee vending machine and free hot water. The location is very convenient.

Location is excellent with walking distance from themain railway station in Dortmund. Another advantage is that the bus stop for the airport express, which is opposite the railway station on the left hand side is also only a five minute walk. The reception was very helpful and supportive. The room was clean nd quite. Wifi worked well. Behind the hotel are many shops and restaurants in about 10 minutes walk.

While checking out this morning the manager at the hotel said the credit card Trip.com provided kept getting declined, so we were forced to pay twice. While I understand there was an issue with the trip.com payment, this should be handled by the hotel and the booking service. Or they should have alerted me earlier during my stay and not while I was about to check out with a travel connection that was close to being missed. Instead of public transport I had to spend 25 euro on a taxi to get to the train station.