Hotel berhampiran Tasik Phoenix, Dortmund

It is clear that the experience went pretty well. The staff was very quick and efficient with their tasks, and they got us checked in quickly. Afterwards, we found our rooms to be rather hygienic and well-kept, although the Sofa-Bed we bought was rather small. However, we did cook some food, which got filled with smoke, so we did trigger the smoke alarm. Even then, the fire management crew arrived quickly to shut off the alarm and open the windows to remove the smoke. This really just proves how effective the sensors are and how efficient the staff were. In terms of facilities, the gym room was really nice, with all sorts of machines and weights and mats. Also, the Breakfast was really good. they had a variety of vegetarian and vegan options, such as Soy Milk alternatives. Finally, the location was very good, it was near safe parking in a cheap, locked parking lot, only EURO14 per 24 hrs, as well as some tourist attractions like bustling streets and a football museum and merchandise shops nearby. Overall, given the location and services and facilities provided, this is definitely a value for money hotel and a reliable place to stay. 10/10.

Location is just opposite the train station but the position of hotel is rather awkward. Surrounding can be rowdy due to crowd around the hotel. Not suitable for those who prefer quieter environment. Room is very hot n stuffy despite opening the window

Tres belle hotel, avec un staff gentil et respectueux. Le seul bémol que j´ai eu c´est d'avoir demandé un lit double et je me retrouve avec un lit tain ou je plongeai littéralement au milieu, avec un petite couette... et pour couronner le tout, super réveil avec des lourds travaux qui venait de juste a coté de ma fenêtre alors que javais demande’ une chambre calme...

We came from Ireland to Germany and stayed at NH Hotel Dortmund. During our stay, Caroline stood out as the most professional member of staff. Having visited many countries and stayed in numerous hotels, we can confidently say that her level of professionalism is exceptional. She speaks both English and German fluently and consistently delivers a high standard of service with great attention to detail. We strongly believe that Caroline truly deserves to be in a managerial or assistant managerial position, and we highly recommend dealing with her for any service.

Super Lage in der Nähe vom Hauptbahnhof. Sehr cooles Design im Zimmer und generell. Leider Abzug wegen dem spärlichen Frühstücksbuffet ohne Pancakes. Und auch wegen fehlenden Wasserflaschen auf dem Zimmer.

Var der en overnatning, så svært at bedømme, men fint og rent hotel og en glimrende morgenmad 😊

Came for business trip intertabak but brought my wife and son along. Breakfast had limited choices but sufficient for business trip. Croissants are goood crispy and soft inside. Friendly Floor staff was kind enough to help store breast milk for my wife as there is not fridge or freezer in the room. Good location in the city to explore. They also let us check in early as i wrote to them prior to check in. Thumbs up. Able to rest after a long early flight.

It's so strange place) Good location, good room, but uncomfortable atmosphere. When we lifted up to our floor, strange girl is laying on the hall sofa. Hotel was almost empty, but the cleaning personal knocked to our door in the morning at 9 am, and told that we need going out from the room, although check-out at 11 am. At night, the porter turned off the lights in the hotel lobby and left, but the doors were open and anyone from the street could enter the hotel. It's not safe.

Außer fehlender Ablagemöglichkeiten im Bad, inklusive Dusche, nichts zu bemängeln. Alles Geräuscharm, bequemes Bett, stimmungsvolle Veleuchtung

While checking out this morning the manager at the hotel said the credit card Trip.com provided kept getting declined, so we were forced to pay twice. While I understand there was an issue with the trip.com payment, this should be handled by the hotel and the booking service. Or they should have alerted me earlier during my stay and not while I was about to check out with a travel connection that was close to being missed. Instead of public transport I had to spend 25 euro on a taxi to get to the train station.