Hotel berhampiran Stesen Keretapi Abando, Bilbao

Whilst the facilities of the room are good the communication is absolutely woeful. We tried for 3 days to contact the property after they sent the pre-registration email through ALL of their channels - email, Whatsapp and phone call with not one response. It came to the day of arrival and with no response we had to try via Trip.com and finally got to live chat with a person who then followed up with the hotel. Needless stress for us that could have been avoided with a simple reply. Whilst we had an enjoyable stay the public areas are very dark (the walls and ceiling are painted a very dark grey) and similarly in the bathroom of the room - seemed a very odd colour choice. Also, we could smell what others were cooking in their rooms. Finally, (not the hotels fault) but we had noisy neighbours in the room above and as the floors are timber we could here them (or their kids) making noise til 1 am. Overall, disappointed.

⭐️⭐️⭐️⭐️ Great Location, Cozy Room—Watch the Bed! Vicci Consulado de Bilbao has a fantastic location—right in the heart of the city, with easy access to shops, restaurants, and public transport. It’s perfect for exploring Bilbao on foot. The room itself was stylish and clean, though quite compact. If you’re traveling light, it’s fine, but space is definitely tight. One funny (and slightly painful) moment: I actually fell off the bed! It’s positioned close to the wall and a bit narrow, so maybe not ideal if you toss and turn at night. Despite that, the staff were friendly and helpful, and the overall vibe of the hotel was modern and welcoming. I’d recommend it for solo travelers or couples who don’t mind a snug space and want to be in the middle of the action.

Stay: 2 nights in February 2026 Review: 1. Very cold room and bathroom. The room and especially the bathroom were extremely cold. When the air conditioner is turned on for heating, it blows directly onto the heads of people sleeping in the bed, making it uncomfortable and difficult to breathe. 2. Very noisy. The room faces a busy street. People were talking and making noise outside throughout the night. The sound insulation is very poor. 3. Extremely small room. The room is clearly designed for one person (this is even indicated on the hotel’s floor plan), but we were accommodated there as two guests. There is almost no space to place luggage or personal belongings. The bathroom also has no shelves at all. 4. Uncomfortable toilet placement. The toilet is positioned in such a way that it can only be used diagonally, which I consider completely unacceptable. 5. Missing desk shown in photos. The room photos showed a writing desk, but it was not actually present. We had to spend time requesting and arranging for a desk to be brought to the room, as it was necessary for work. 6. Parking information is misleading. The hotel description states that parking is available, but in reality it is about a 15-minute walk away. This is very inconvenient when traveling with luggage. We only discovered this upon arrival. This information was not communicated in advance. There is also nowhere near the hotel to stop even for 5 minutes to unload luggage. Additionally, there is no reception desk at the hotel, so it is difficult to quickly ask for assistance.

Great hotel and location, clean, provides all the amenities, great service and has a lovely coffee shop at the reception too. I would definitely stay here again and recommend to friends and family. One small improvement I would suggest and this is just personal preference, not something that should deter someone from booking, it would be great if there was a fridge in the room so you could keep drinks cool whilst you are spending time there.

There were 2 things which were not in line with my expectations: The window in the room was blocked since the handle was removed, so we could not open the window for fresh air or emergency The airconditioning was very poor. Even when leaving it on, it took hours before the temperature came down from 26 degrees to 23 degrees. This is too high for sleeping. Regards Maurice Lansu room 217.

Choose the hotel for its proximity to the Intermodal bus interchange. We walked to all the main tourist attractions from the hotel. Bilbao is a very walkable city. What sets this hotel apart is the friendliness of the staff. The front counter team is genuinely friendly and helpful. Special thanks to Noemi who went out of her way to help us and gave advice on airline lost luggage. The room is spacious for our needs. The king bed is super comfortable, with just the right firmness. Linen is plush and pillows are fluffy. It has a simple yet functional tea-making facility in the room. The room came with USB charger by bedside, which is essential for today's travellers. We love the bathroom. Well-lit, full-size shower with strong water pressure. You will find the basic amenities (Toothbrush etc) in the bathroom. The cleaner did a good job with the room. The hall and public areas are all spotless. Judging based on the interior, the hotel might have been refurbished not that long ago.

This is the best hotel we have stayed in for the price I’m so glad we chose this one as it was a very comfortable room huge twin beds, very comfortable mattresses, pillows and bedding. One comfy arm chair plus desk chair, suitcase stands, glasses, mugs, kettle etc mini fridge , bottled water provided, excellent shower with quality fittings. Very quiet room and excellent location for the city centre and the river and metro & tram stops. Highly recommend

A True Gem That Feels Like a 4-Star Hotel! My stay at the Sercotel Arenal Bilbao was flawless. The hotel is absolutely spotless, with lovely decor and beautiful views from the room. The entire hotel, from the elegant lobby to my room, was spotless. It was clear that the housekeeping team takes immense pride in their work, ensuring a pristine and hygienic environment that immediately made me feel at ease. The reception staff provided excellent, warm service. The breakfast was perfect—not too big, not too small, but just the right selection for an amazing start to the day. The management is clearly doing a fantastic job. With this level of quality and attention to detail, this hotel truly operates like a four-star property. I can't wait to return.

Overall good experience, good stay, good price, good sized room. Location was good. Beds were comfortable and not too small. Room was basic but we knew that going in. There was a microwave wave and fridge. It took us a while to figure out the air conditioning but it worked. There wasn’t soap in the bathroom. Some issues were that it being a dorm it didn’t have things that you would find in a hotel room like a blow dryer or cups. So we could heat water in microwave but we had to buy cups to hold the water in. If we had access to a kettle or a blow dryer or mugs, even paying to rent one would have made things easier. The laundry room did not accept coins so we had to download an app to wash our chonies. I’m not sure giving some app my credit info to be able to clean my chonies was worth it.