Hotel berhampiran Gunung Urgull, San Sebastian

Great hotel. The staff are very kind and friendly. I thank them all for the reception, the restaurant and the guards. I'll be back to him soon

Great hotel in fantastic location. New and clean. It’s one block to the old town and all restaurants. The hotel is opposite a small park so very quiet. The best is there is a bus stop to the airport conveniently across the road for when you are ready to leave :-)

**”BAD: Beware of the 'Upgrade'”** Our priority when booking was the room size and budget, so we reserved a 32m² City View room. At check-in, the hotel staff offered us an ”upgrade.” He said that for an additional €25 per day, we could ”upgrade,” so we agreed. However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded. I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day. Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was ”upgraded,” would you? You’d say the view was different or better. The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room. While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests. In the end, we ended up paying the €25. **Beware of the 'Upgrade.'”**

Hotel con una ubicación excelente y unas instalaciones estupendas. La Junior Suite con terraza es una habitación amplia, muy cómoda y con una magnifica terraza.

I stayed in a ”city view” room during my solo trip through the Basque region and it was such a comfortable room I forgot about not having sea view. Though I do recommend to go to the cafe to have the beachside experience if you get the city view room because it overlooks a construction site on the back street. The hotel was an easy 15min walk with my heavy suitcase from the intercity bus center, just beside the beach. The room was squeaky clean with a large bathtub, and the bed so comfortable I could not get up to go see the sunset! Also helpful kind staff and great location for getting around the city on foot or by bus. I went to the Chillida Leku museum it was 30min by bus no25. Highly recommend!

イメージしていた通りの素敵な建物でした。入り口すぐの階段にはスーツケースを乗せるリフトが設置されていて、フロントの方が運んで下さいました。駅からもすぐ近く、バルエリアにも川を渡ればすぐの、とても利便性の良い場所でした。誕生日に滞在したので、サプライズでプレゼントを届けてくれていて嬉しかったです。狭い方の部屋を選択したので予想はしていましたが、スーツケースを広げるには無理やりギリギリの床スペースでした。

I stayed at Hotel Zinema7 for 4 nights. The hotel has a modern design, comfortable rooms, and a pleasant atmosphere overall. However, there were a few disappointing aspects to the stay. The location is not very central, which means you need to rely on buses or taxis more often than expected to reach the Old Town and main tourist areas. The biggest frustration was that the telephone in the room was not working throughout the stay, despite reporting the issue. Unfortunately, it was never fixed, which made communication with reception inconvenient. Another disappointing point was the complimentary water policy. Water was provided only on the first day, even during a 4-day stay, which felt unnecessarily stingy for a hotel of this category. Overall, the hotel has good design and comfortable facilities, but the service experience and attention to guest convenience could definitely be improved.

Все в отеле прекрасно ! Начиная с ресепшен! Очень приятный улыбчивый персонал ! Удобная кровать ! Небольшой номер , больше подходит для одного человека либо без большого багажа вдвоем . В лобби всегда есть вода с лимоном ! Завтрак вкусный и сытный ! Для меня самое то !!!

Genial. Nuevo y limpio. Habitación espaciosa y funcional. Tiene secador y jabones. Tiene café y té disponible tanto en la habitación como en el hall. Buena comunicación y fácil acceso. Al lado de la playa de Ondarreta.

Nice hotel close to the city center. Friendly staff. Parking is an issue, if you don’t get to book your space then you have to park outside in a public parking and both are expensive. The rooms are modern and the swimming pool at the rooftop is useful. Also the spa.