Hotel berhampiran Bandar Baru, Edinburgh

The only thing that was good about this hotel was the location- the most central. Everything else was pretty bad. I have requested a room with a nice view for our special occasion but was given a room with the view of the industrial back wall. Called the manager and he came and apologised and said there were no other rooms left. The room itself was outdated, looked like a hostel rather than a hotel. We have travelled a lot but this was the worst hotel we have stayed in. Our special occasion was ruined. The room was so tiny that it was difficult to squeeze a suitcase between the bed and the wall. The TV had no internet connected. There was no mini fridge. The bathroom entry door was a squeeze. The toilet was so close to the wall that you would be pushed into a wall. No toilet brush either. For the expensive price paid they didn’t even give us a bottle of water or a biscuit. The restaurant is under refurbishment this time and they provide tea/coffee and pastries on level 3 for breakfast free. There is a limited expensive menu to order from reception to your room if you need. The luggage storage facility is limited. When checking out many people were told there was no more room for the luggage storage and those people had to go and look for the pricey luggage storage outside. We met some people also complaining about the hotel. Will never come back to this hotel again.

I recently stayed at the Marriott in Edinburgh and had a fantastic experience. The location is one of its biggest strengths—perfectly situated with easy access to the city’s main attractions, making it ideal whether you’re visiting for sightseeing or business. The food was another highlight. The on-site dining offered a great variety, and everything I tried was fresh, flavorful, and well-presented. Breakfast, in particular, stood out with plenty of options to suit different tastes. The rooms were spacious, clean, and very comfortable. The bed ensured a great night’s sleep, and the overall atmosphere was relaxing after a long day exploring the city. The attention to detail in the room setup really made a difference. Overall, I’d highly recommend this hotel for its excellent location, quality food, and comfortable rooms.

It's a great location as I was attending a conference at the Edinburgh Convention Center next door. Front desk is ok & quote pleasant. Breakfast @ £13 was quite good. The spread was more than adequate. However the room would not be cleaned during the stay & 2 towels were provided. There was no fridge or in-room phone to contact the front desk. There are no room amenities eg brdroom slippers or toiletries. For the room rates of ~£200 this standard is terrible.

I rarely leave negative reviews, but I feel that other travellers should know what to expect. I stayed in a single room on the top floor and was very disappointed, especially considering the price. The room was much smaller than I had expected and felt rather cramped. I paid £136 through Trip.com, even with a discount, and I simply did not feel that the room offered value for money. The room looked tired and dated. The carpet did not look very fresh, the furniture was old-fashioned but not in a charming or historic way, and there were marks on the walls that could easily have been touched up. The bedside lamp also appeared to be damaged, as the lampshade was noticeably crooked and could not be adjusted. I would also like to mention that the room and bathroom were clean, and the bed linen was fresh and clean. I knew when I booked that the room did not include a safe or a fridge, as this was mentioned in the description. However, for a four-star hotel at this price, I still feel that a safe and at least a small fridge should be provided. The television was also very small, and overall the room felt very basic for the price and hotel rating. The bathroom itself was a reasonable size, but it was not very practical. There was no shelf above the sink for toiletries, which was inconvenient. In the shower, the large shampoo and conditioner bottles were placed on the floor of the shower, meaning I had to keep bending down to reach them. I would also like to mention that access to the upper floors involves a very steep spiral staircase. I was aware that there was no lift, but I did not expect the staircase to be so steep and difficult to climb. As I was not comfortable in the room, I asked whether it might be possible to move to a different room. Unfortunately, there were no other rooms available. I had originally planned to stay in Edinburgh for another night, but I decided to move to a different hotel instead. The location of the hotel is good and convenient for Waverley Station, and the staff were polite and friendly. However, my overall experience did not meet my expectations for a four-star hotel, especially at this price. Unfortunately, I would not choose to stay at this hotel again.

Great location at the top of the road from Ocean Terminal and the Royal Yacht Britannia. The tram stop to the city centre is here too. Staff were friendly and professional, the room was clean and comfortable. The buffet breakfast was okay, limited choice of hot food (bacon, sausage, scrambled eggs, baked beans and tomatoes). It would have been nice to have some jam or marmalade to choose from as the only spreads were butter, margarine and marmite.

Perfect stay! This accommodation is in a quiet area and very close to the bus station, with many high-frequency bus lines that take you directly to downtown in 20 minutes. The room is clean and organized which really reminded me of my previous student accommodation haha. The staff are nice and helpful, and you can also store your luggage at the reception without any charge. And what I really want to mention is the breakfast! It has many options and food at fresh made. The only downside is that the room doesn’t have a hairdryer provided, you have to borrow one at reception. But it has high possibility that all the hairdryers might have already been borrowed if you come a bit late.

Stayed for 2 nights. Very quiet hotel in a great location right outside tramstop from airport. Didnt eat in restaurant or have breakfast there, staff were lovely, bed very comfortable, Only issue i had was that i would like to have been able to open a window for fresh air. Would definately stay here again, cant wait.

Excellent Location, but Serious Security Lapses I recently stayed at this hotel and found it to be a bit of a mixed bag. While there are some undeniable perks to the property, a few significant service and security issues made for a rather unsettling experience. The Highlights Prime Location: This is easily the hotel's strongest suit. It’s situated right next to Haymarket station, and there is a bus stop literally just outside the front door. Getting into the city centre takes no more than 10 minutes, making it a perfect base for exploring. Commendable Service: The reception team provided a decent welcome. I’d like to give a special mention to Shreyas, who was incredibly helpful and professional throughout our interactions. Quality Dining: We ate at the on-site restaurant and were pleasantly surprised. The food was of a high standard, and the waitstaff were attentive and friendly. Room Maintenance & Tech Issues Unfortunately, the shine started to wear off once we settled into the room: Housekeeping Oversights: Despite this being a multi-day stay, the complimentary water bottles were never replaced after the first day. Faulty Tech: The in-room tablet was practically useless. It kept restarting due to a battery fault; ironically, it even cut out while I was trying to use it to contact reception. Privacy Concerns: When we requested extra toilet roll, the staff member who delivered it attempted to walk straight into the room using their key, rather than knocking and waiting for us to answer. It was a complete breach of basic hospitality etiquette. A Major Security Concern The most distressing part of the trip occurred on our second day. Upon returning to our room in the evening, we were shocked to find the main door open. It appears the cleaning staff had failed to secure the door after finishing their rounds. Finding your hotel room left open to the public is, quite frankly, scary. It’s a massive security fail that overshadowed the rest of the stay. While the location is brilliant, the hotel desperately needs to tighten up its staff training and safety protocols. Would I stay again? Only if I were certain that the security and maintenance issues had been addressed.

It was not great but it’s worth the price I guess. It gets loud till really late like 2 - 3am so you definitely should have an earplugs. The location is perfect. So close to everything.

Very very close to the Edinburgh Waverley train station! The location is really convenient, located in the heart of the city. Check in was quick, staff quite nice. Bed is comfortable, and good privacy with the curtains. However, there were hair on the bedsheet. Enough toilet and shower facilities, although some are broken, I had to take a cold water shower.