Hotel berhampiran Jalan Shankill, Belfast

My second stay here since December 2025 & would now be my go to hotel. Location is perfect for a nice walk into into the city centre, not too far but also very convenient for the airport bus from/to Grand Central Station. Stayed in a twin this time with my young adults son, great open plan reception/bar/coffee/food area. Was having for him as he was able to use the area late at night for Uni work. Staff even asked if he was OK offering a hot beverage. Staff are extremely helpful & friendly, have received a warm welcome here both times now & wouldn't hesitate to return. Became a member of IHG so was also able to get a late check out time of 2pm, greatly appreciated 👏

We stayed here to go to a Katy Perry concert in SSE arena. We stayed in a room with 2 x Queen begs for 4 girls. It was fab! The room was spotless, the beds were so comfortable, and staff were very nice and helpful. We had just eat deliveries for food and drink before the concert and got up to a gorgeous breakfast. I would recommend this hotel to anyone as I believe it caters for all. I am returning in January 2026 and cannot wait already.

Nice hotel,located 5 minutes walk from grand central station. Excellent buffet breakfast  Only negative was a flashing green light down low beside locker! Flashed all night long

I felt kinda disappointed. Had a couple of issues with my room while I was there. The clogged drain was fixed fine. But they never did anything about the broken air conditioner unit. Very uncomfortable to sleep when the room was so hot. Even the guest service operator sounded doubtful that the maintenance team would get to it. Breakfast was decent. The offerings were the same everyday. Good option if your room rate covers that. For location it's also not as good as I hoped. This hotel seems on the map to be close to the Belfast ICC. However, its main entrance is on the complete opposite side of the building. You essentially walk entirely around the outside before reaching the ICC doors. If I return to Belfast I'll stay somewhere else.

We arrived early wanting to leave our bags but luckily our room was ready. Room was clean just maybe a few things in the bathroom like a bit of limescale on the pipes nothing big. We had food in the restaurant food was lovely service was good especially one of the ladies who had a lovely way with her. Seen her again at breakfast. Only issue we had was at 2am the room next door where very loud and noisy woke us from our sleep and took ages to shut up. Should have maybe complained but was so tired didn’t bother. Mother than that our stay was great

A lovely hotel in a great location with friendly and helpful staff —- however there were so many small negatives that the overall experience was disappointing. The lift was not in service so had to use the stairs. Thankfully not a high rise and I was on the 1st floor. A huge, well decorated room was ruined by air conditioning and extraction units right outside the window which made for a loud and restless night. The frosted glass on the windows left the room dull. Black mold in the bathroom, large crack on the wall and dirty carpets did not help. Neither did the badly made bed and stiff coarse dressing gowns, which I had to look for and found squashed into a shelf in the wardrobe - and one had a large black stain on it. WiFi was very good but there were no usb / type C charging ports. TV was tiny in comparison to the size of the room and kept losing its signal. I also noted a blown lightbulb, but I guess this could have happened at any time. Breakfast was also disappointing, although the sausage was delicious and the highlight. They did provide a small gluten free option too, but I’m not sure if GF bread and non dairy milk is sufficient in and of themselves. The hotel claims a 4* rating and for that I would have at least expected tea/coffee table service. Instead I got it myself from a coffee machine. The coffee itself was very strong to the point of being undrinkable. Finally while speaking with staff it emerged that the Trip price, which supposedly included a huge discount was actually way over the standard price for a room with this hotel.

The biggest drawback is its location, which is quite rural, surrounded by nature parks, and small residential towns. On the plus side, the rooms are genuinely spacious. This time, I stayed near the edge of the building, with windows on two sides. One of the windows opens to a view of distant snow-capped mountains 🏔️. Additionally, the soundproofing and cleanliness were excellent. The air control system can be a bit noisy, but once it’s turned off at night, the room is wonderfully quiet. The hotel also features its own gym and swimming pool, which include some classes, a sauna, a steam room, and a hydrotherapy pool. While it can get busy during peak hours, it never felt overcrowded. Many of the club members are local residents, and listening to their amusing banter in the steam room was quite entertaining. Staying at a hotel alone is such a blissful way to relax. When I get home, I’ve decided to upgrade my bedding and incorporate sauna sessions into my routine!

This is my second stay at the Clayton Hotel, and overall, the experience was pleasant and the accommodations were comfortable. The rooms are clean and well-maintained, and the hotel offers good value for an overnight stay. However, I observed that the reception staff could benefit from being more attentive and proactive in assisting guests. On several occasions, it seemed that guests were not immediately acknowledged, which can leave an impression of inattentiveness — particularly for international visitors. My previous stay was three years ago, and I was hoping to see some improvement in this area. Consistent professionalism and warm hospitality at the front desk would significantly enhance the overall guest experience. I look forward to seeing positive changes on my next visit.

Brilliant red brick stately home type hotel. Full of charm and has a lovely front garden. You have full access to all living and dining area on the ground floor at any time, which is great for photos and relaxing. Our room was a small loft but had a great view from the bathroom of the hills over the city. The City tour bus goes past the hotel because apparently it used to be occupied by the main builder of the Titanic. It is a short walking distance to the stunning Queen's University and Botanic Gardens. Ryan's restaurant is a great shout for homely reasonably priced Irish food and drink. The lady at the front desk also gave us direct assistance to book our trip on the Causeway tour. Highly recommend.

Apartment was great, very clean and in a good location. Only problem was that i didn’t realise until I got there was that I had to put down a deposit. I think that this should have been part of the details when I booked. I was informed that it would only be put down as a pending amount but I was charged. Other than that I enjoyed the dream apartments and will stay again