Hotel berhampiran St James' Park, Newcastle

Helpful friendly staff at reception Good location. The bathroom in my room had an unpleasant odour, smell, possibly the pipes from the toilets, was clean but the smell was very unpleasant. Bathroom needs ripping out & updating & new pipes for toilet. Not good for light sleepers like myself - can hear drunks outside & people outside at night. The train going past on the bridge is a lil noisy & the guests in other room made noise. Comfy bed & nice sized room & view. Hard working housekeepers who do an EXCELLENT job 💫💫💫 Good value for money.

Customer service was wonderful as per usual. Room was clean and tidy. Staff friendly and welcoming. The location is convenient to everything and the breakfast buffet was top tier. This will always be my go to hotel.

I have stayed here 2 times now ilike the location the staff omg so friendly and easy to talk to, I do recommend this place to anyone travelling. Not only will you enjoy your holiday but the staff make you feel right at home and will accommodate your every needs, i will be definitely going back there again without a doubt

Central to inner city life- theatre, quayside, bars. Location excellent if you’re not a keen walker. Very quiet inside considering location to bars and nightlife- good insulation in rooms. Comfy bed. Pleasant staff. Totally no frills but perfect for sleeping. For its type - I thought it was very good

We loved our stay at this hotel right in the centre of Newcastle & perfect for us getting to the Utilita Arena. The staff were excellent & extremely helpful re: our luggage being brought into the hotel. & a room fan & a change of hair dryer within minutes. Will return..

I don't think there a better location if your coming to Newcastle on train. The hotel is just infront of the train station and metro. Lots of good food option everything is walkable from the hotel. Tidy rooms comfortable bed good price.

The room 515 was absolutely lovely inside to stay over but the taps were extremely hot in the sink and the plugs weren’t working properly as the sink kept jamming in and couldn’t hardly push it to release the water, that also includes the bath so it will need maintenance work so the water runs smoothly and plus you need to replace the bath plug as walked in to a damaged one, great facility’s but the room needs to be a little bit bigger and was expecting a room to not be in a corner.

The room was in the top floor and felt quiet. It’s very convenient to have the bar and restaurant just downstairs. I didn’t try the food but it was looking nice. The WiFi was good and the facilities in the room were great too with free tea and coffee. The bed could be improved but it was okay for a night. The room has in suite bathroom.

I recently stayed at this hotel and unfortunately, my experience was not very comfortable. The air conditioning in the room was completely ineffective and did not cool the space at all. Although the room was equipped with a small fan, it was nowhere near sufficient for two people, especially during a heatwave. The bathroom extractor fan was also not working, which meant that after taking a shower, the room became even hotter and more humid. As the window could not be opened, there was no way to get fresh air or any ventilation. We ended up spending a very uncomfortable and restless night due to the excessive heat. The hotel’s location is not particularly central, but it is reasonably close to the city centre. One positive aspect is that it offers free parking and breakfast, which is definitely appreciated. Overall, if the air conditioning were properly repaired, I would be happy to consider staying here again in the future.

I booked this for my Grandaughter and I to attend an appointment in Newcastle at 1.30pm and also a concert in the evening at the arena. Arriving well before check in at 3pm, the receptionist kindly allowed us to park in the hotel car park thus enabling us not to have to move the car from the metro station opposite later. This was a great help- thankyou. We checked in after our appointment and got our key for room 23. It was nice and cosy with the heating on and extremely clean. I did struggle to turn off the cold tap fully in the bathroom but my Grandaughter sorted it...maybe needs some attention from a professional. After getting changed, we headed back up town on the metro where we enjoyed seeing Rick Astley. It was quite late when we returned hungry but the hotel was fine with us ordering a McDonald's delivery from Kingston Park. All in all with breakfast included in the price, we had a super time. Cheers!