Hotel berhampiran Gunung Mtatsminda, Tbilisi

I had an incredible stay at Shota@Rustaveli Boutique Hotel as a solo traveler blending work and leisure. The location is perfect—centrally situated in Tbilisi, just a short walk from the Tbilisi Opera and Ballet Theatre and the Georgian National Museum, making it ideal for exploring the city. The room was well-equipped with a comfortable desk that was perfect for getting work done. The service was outstanding, with attentive and friendly staff who made me feel right at home. This hotel exceeded my expectations in every way, and I’d highly recommend it to anyone visiting Tbilisi!

One of the best hotel chains. I love that it is green and environmentally conscious. They have water towers on every floor and jugs in the room to get water. Beds are really soft and comfortable. The hotel is clean and has a lot of unique decor and lots of areas for you to sit. You can get free tea and coffee downstairs. This hotel was near all the areas you need and easy to walk where needed. Definitely recommend.

Hotel looks good as new one . Positive points: room was very convenient with 2 toilets and separate rooms , was very practical for us with small baby. View from window on photo, very nice. Back yard very beautiful landscape. Breakfast was simple , but enough for us. Stuff mostly speaking English. Negative points: In The room was small black ants on sofa and in one toilet room. In bath room don't work dispenser with shower gel. After I ask to fix this problem , stuff didn't anything . They don't have concierge service . We arrived with baby and 4 pcs baggage and nobody even try to help us. I think we don't will stay again this hotel.

Loved my stay at Moxy Tbilisi — fun vibe, great location, and super friendly staff. Perfect spot to explore the city.

The hotel is generally well located; however, access by car is not very convenient. Vehicles cannot approach the entrance directly, so guests are dropped off nearby and have to walk to the hotel with their luggage. Overall, the staff leave a positive impression — the team works in a coordinated manner, and there is clear involvement from both the front desk and management. Unfortunately, this applies to a lesser extent to the restaurant and room service. Restaurant service could be improved: service is not always prompt, and tables are cleared with delays. At the same time, the food quality is good — breakfasts are tasty, and hot dishes are prepared well and replenished on time. I would also note that during breakfast, waiters leave the dining area several times to smoke, exiting directly from the restaurant. As a result, the door is frequently opened and cold air enters the room, which is uncomfortable during the winter season. I would also note that communication with room service was inappropriate — the order was taken in a rather rude manner, which does not meet expectations for a hotel of this level. The rooms are very compact. Once a suitcase is opened or a chair is moved away from the desk, it becomes difficult to move around the room. All beds in the hotel are made of two joined beds; there are no king-size beds. This information was confirmed at the front desk when I attempted to upgrade my room. Room lighting is insufficient, and the windows face neighboring buildings. The organization of drinking water also raises questions. Despite the hotel’s four-star rating, water is not delivered to the rooms. Guests are expected to fill their own bottles from a water dispenser on the floor, where queues sometimes form, creating the impression of staying in a student campus. Housekeeping is carried out regularly, though not always thoroughly. At the same time, I would like to note a positive point: due to low occupancy, I was provided with a complimentary room upgrade, which had a positive impact on my overall impression of the stay. Overall, the hotel leaves a mixed impression: strong work from the front desk and management and decent food quality are combined with noticeable shortcomings in restaurant service, room comfort, and basic guest amenities.

It was upsetting experience during my 6th visit to amazing Tbilisi. 1. It is not easy to find an entrance as the hotel name is placed on another side of the building and the entrance door is not marked by any sign with the hotel name 2. Staff is not friendly or supportive. I checked in around 1 pm just to leave suitcase and did not ask to provide a room as had plans. There were 2 guys at reception dealing with me. I came back to the hotel around 7 pm, my docs were on the desk and I could see them while the receptionist could not find them and asked to sign the docs which have been signed in the morning. He could not explain me if there is a lift (I tried to speak both English and Russian) and I had a strong feeling that he is under some *****. 3. There is a restaurant on the 1st floor with very loud music. I booked a room with a lovely balcony but had to ask to change it as could not have rest because of the music. When I came to reception, first I was told that the music stops at 11 pm but I go to sleep at 9-10 pm and need quiet atmosphere (it is not metioned anywhere about music). Thankfully, I got another room but it was worse than the one I paid for. No balcony, 2 single beds instead of double one. Aints in the bathroom. So it was not a fair exchange (I was even ready to pay more for a better room but the staff is not supportive). 4. The breakfast is nice and the waiter in the restaurant is super nice and friendly (the only nice person I met at the hotel)

Advantages: - size and cleanliness of the room, amenities: there was a lot of space, cleaning came everyday, the vault could contain a big laptop - view from the room: our windows were oriented to the east so we didn’t see the city center. However, we could see the hills, the river with HPP on it and the wedding palace, and this view was very pretty. The view from the room (13th floor) and from the restaurant (3rd floor) is attached. - lack of noise from construction sites nearby and the busy road — with closed windows you can’t hear a thing from the outside Disadvantages: - the dining restaurant: on the first day of our stay we decided to have dinner at the hotel restaurant (it wasn’t included into our booking). It turned out that we were the only people at the empty restaurant. While the food was satisfactory, the waiter told us that their check printing machine is broken, so he gave us a random number as an amount that we should pay. We paid it, but when we tried to calculate the amount by ourselves at home (including the service fee from the menu), we came to the conclusion that he added around 20 GEL to the real amount. - the breakfast buffet: the choice was very limited. The only dish with meat was sausage. Other than that, the breakfast was fine. Notes: - before booking we asked the restaurant about dining policy and learned the following: if dinner is included in your stay, it means that you can every day order dishes from the fixed menu for a fixed amount of money (around 70 GEL, which is enough for a meal without alcoholic drinks). - the location is not central, but it is not bad, because the metro station is close. However, if you intend to cross the bridge over the river, please take into account that crossing the road to the bridge would take around 5 mins, because it is a busy road junction. Overall, it was a pleasant stay, but I can’t recommend either booking the dinner for your stay in advance or visiting the restaurant for dinner by yourself.

Bad experience started during check in. We had booked 2 adults and 2 children but hotel management informed that the booking was for 2 adults and 1 child and demanded us to pay extra for the 2nd child !!! We had to pay otherwise they could have canceled the reservation.

This type of hostel is not for everyone. The capsules are new. Just in front the door, I thank the lady that gave me a capsule in the back so ir was very quiet. So I thank her very much. Cero info as to what is around. People are permanent living in, yet the is not even a microwave in the kitchen,??. I complained to the 'manager???' (Who seem not to have any idea about the bussiness) regarding the lack of cleaning in the showers . Bla bla bla lies and excuses; yet, the showers never were clean once, scum all over the place. Toilets are mix, there are like 10 toilets; yet, 7 or 8 are permanent close ( perhaps it is the cleaner idea so she does not have to clean all of them. The first morning there were disgusted, yet I managed to open one extra so it was like my private one for the next 3 days. Last one, there was one lady at the from who refused to provide her name. She was very unfriendly and rude. I called her snowwhite and she should be with her 7 dwarves and not working in a place like this. Resume, this is the perfect recipe to run a bussines to the ground in no time. What a shame. And tks alex, you made things easier.

Positive aspects: The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available. Breakfast is quite basic, but all items are fresh. I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient. 1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay. I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay. 2/ Security issue (a nightmare at night): At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space. Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early. 3/ Staff response (dismissive and unhelpful): In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.” This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake. Conclusion: This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay. I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.