Hotel berhampiran Kuil Birla, Kolkata

Hotel was clean and beautiful. Staff was friendly and helpful. Ms. Kusum was very kind and professional and even changed the room according to our need. Breakfast was with good spread as usual for JW standards. Only setback, too many guests. Crowded during breakfast and lobbies were filled with people due to weddings and events. Otherwise service, amenities and pool areas were all lovely. Satisfied, No regrets

Everything was perfect; except the dinner buffet. We will come to that later.  I quote four memorable experiences.   1. The reception staff was well-trained and professional and any problems such as a billing confusion was resolved effortlessly, and more, the manager suggested me to relax in my room while they sort out the issue; no need to stand at the reception. What a nice gesture!   2. There was some drainage issue in one of the rooms (I had booked several rooms). A call to zero resolved the issue within 10 minutes. The service was ultra-fast for a hotel of this size.   3. They have shown a bold move by placing specially challenged (speech and hearing) individuals at public facing roles such as the butler, the restaurant waiter, etc. They are all well-trained and were able to communicate with my parents, my kid, and us effortlessly. Of course, none of us are trained in sign-language but somehow they managed it extremely well; hence this was a unique and amazing experience. 4. While we were checking in, there was some confusion with some of our guests who hadn't arrived yet. So, we decided to drop the bags and come back later for checkin. When the manager noticed that my elderly parents were in the car outside, they sent a couple of bottles of water to the car. Costs nothing but left a lasting impression!  The dinner buffet was fine in general but the management could work on the menu and taste better, given the spotless nature of all of their other amenities and services. The breakfast buffet, however, had amazing taste. Moreover, in any other city, I would not have this complain but in Kolkata, the locals are typically foodies and the cheapest to the most expensive places in the city cannot compromise on taste. I would like to give the hotel a benefit of the doubt- I stayed during a (better: the) major North Indian festival. That might explain the main cooks on leave and backup options turned on, who tried their best but did not quite get it right.

Tambahan:- Kakitangan yang sangat baik, Sarapan yang baik dan bilik di atas purata.Jusy 20 minit ke lapangan terbang. Tolak :- Lokasi adalah 30 minit dari bandar.

This hotel exceeded expectations with its elegant rooms, ideal location, and exceptionally warm, professional staff. Their attentive service made our stay truly unforgettable. Highly recommended!

Elegant and luxurious hotel located in a beautifully renovated palace of royal family of Kolkata. Our room was very spacious, beautifully furnished with old, wooden furniture. The huge bathroom and all floors are made of marble. The hotel is located in multiple buildings of the palace complex. Delicious breakfast can be eaten outside in shaded patio or inside in air conditioned restaurant. Every evening there is a live show of folk dance performers. One of the best hotels I have ever stayed at.

Very friendly staff and good location. Although 3 stars is a bit high. It is rather 2,5 stars. Breakfast was a good start of the day, continental and Indian. Room was small and old, ac noisy. But who cares; you don’t go to Kolkata to stay in your room. On the roof was a terrace where you can eat and drink. All in all great stay. Will definitely come back next time

Good location for tourist spots but quite noisy if you don't like the constant noise of beeping horns from the nearby road (not sure if it is even possible to escape this in India). It did get better between say 10.30pm and 8am). The train (immediately outside the hotel entrance) screeches by but not frequently, boat engines can be heard in the distance but it's on a river 😅. It was a bit of a party boat on some nights (loud and late disco noise if there is an event). The noise stopped at around 9pm one night but went on much later on another night; if your room is close to the bar it may be an issue was wasn't too bad for me as i use ear plugs. The most irritating noise, believe it or not, is people shouting or having loud conversations in the corridors. The room is 3* and there is no safe for your passport, cash, cards etc. The pillows, bed covers and floors were't cleaned particularly well. I had to help myself to consumables from the corridor as they weren't topped up by cleaners. Anyway, a very brief stay could be a good experience, one night maybe.I am pleased to have had the experience and despite the shortfalls would probably recommend it as a one off unique experience, for one or two nights. The breakfast was very good with lovely river views and a chill atmosphere.

Very nice hotel,it near the airport,but it is quite.I reach hotel very late for the next day fight. The room has big space and clean. Good service is as well

I just caming first time in holiday inn Kolkata. But, my breakfast experience was very good and food quality also good. Because Food temperature was very good. Mafijul Islam is very good server. His behavior was just amazing & taking way as well. If I get this kind of service then definitely second time will come.

Hotel is nearby birla school, mint o park. Park street and Arselan biryani ( park circus) is walkable distance. Theater road join birla platarium. Rate is quite high on the basis of service. Breakfast is not good. Charging for drinking water. Restaurant was full of hukka lover in the evening. Smoke is everywhere in restaurant.