Hotel berhampiran Stesen Gosha, Kobe

Beautiful hotel with top notch and warm service staff. Dinner and breakfast was good not to mention the fantastic onsen experience which was the main reason we came here. Last but not least, one of the staff personal noticed that I wasn’t feeling well and offered to me some painkillers. Overall, great and memorable experience!

Hotel is in a convenient location nearby the metro station. If you want to stay away from the sun and stay underground, from the Sannomiya metro station, looking for the West 3 exit which may take a walk for about 8 mins underground. The hotel is within walking distance like 5 minutes from the West 3 exit. However, it's better to prepare yourself climbing up a long staircase with your luggages. Hotel facilities is well designed, new and in good conditions. Big window in the guest room is very comfortable while sitting at the specially designed little sitting corner looking at the sky outside. Though the room is small, it is well designed. Space can be used effectively. I can say, small but good. Happy hour for free ice-cream and coffee is a highlight from 20:00-22:00. Staff are friendly, helpful and patient. English communication is ok. Staff are willing to spend effort fulfilling customer's request. You can easily feel their enthusiasm on work and professionalism. Comparing to the hotels nearby, this hotel sounds to be the best choice I have made.

Had my first night stay here at Sannomiya Kobe, took an airport limo bus to Sannomiya station and it was just a 10min stroll to the hotel, my previous japan experience was from AirBNB, but this hotel stay at Sotetsu Sannomiya changed my perception! Although I stayed for only 1 night in there, I managed to explore nearby places and even tried Kobe Beef for the first time ever! Hotel is super clean, you can refill the toiletries as and when needed, they are just right at level 1. Check in was seemless, check out as well! There is also a laundry service, microwave and vending machine at level 2. Bedding and cleaniness is top notch! Will highly recommend this hotel to many other travellers!

Overall, our stay was good, especially the location. The room is a bit old but still well maintained. However, we were not happy with one aspect of the service. A staff member (possibly a manager or senior from the F&B team) was not very professional and came across as quite rude. He physically blocked us from entering the breakfast area without listening to our explanation. We clearly mentioned that our friend was already inside and had a table, and we were just trying to confirm the table number. However, he insisted we go to Level 1 for breakfast and did not allow us to explain further. We had to go back and forth between the lift, trying to contact our friend, which was quite frustrating. Only after we showed him a photo did he finally allow us to enter. What surprised us most was that the restaurant was actually quite empty, with many available tables. We don’t understand why we were told it was full and asked to go elsewhere. We hope the hotel can improve staff communication and professionalism to avoid similar situations in the future.

Very spacious room, able to open multiple large suitcases. Close to train station and many restaurants and shops. Staff are helpful. Carpark was always full, so had to park at a further carpark although at the same fixed rate.

Had a great stay here! The location is perfect—super close to Sannomiya Station, which made getting around a breeze. The room was nice and spacious, really comfortable. The area is safe and quiet at night, so I could actually get a good night's sleep, which is so important when traveling. Highly recommend!

Excellent location - you can even go to the downtown on foot. Right on the Shin-Kobe station, which means 5mins walking from Shinkansen. Super beautiful city lights in the evening. Strongly recommended!

About 15 mins’ walk from Shin Kobe JR. 10 mins’ walk to Sanomiya. Location was ok. The room was not too small. Clean environment, coffee machine and amenities available at lobby. Had problems with room WiFi the first night. Front desk didn’t have solution upon my phone inquiry. After reporting to CTrip, hours later, a Chinese speaking staff came to my door to help me. And problem solved. The next day, hotel sent a note asking for my feedback on the issue. Which was a professional and nice gesture. Breakfast was a chain fast food connected to the lobby. Front desk staff can communicate in English. Overall, good experience with this price. 离新神户JR站步行约二十分钟；三宫约十分钟，附近貌似没有地铁站；经济型酒店，房间不算很小，有浴缸； 首晚，下午发现房间Wi-Fi用不了；电话前台只会Sorry；跟携程说了后，晚上有中国员工上门，解决了问题；第二天，酒店还询问反馈；这点还是服务不错，毕竟是喜来登旗下，还是更专业；不像京都的Tokyu Stay Sanjo Karasuma三条乌丸，酒店设施有问题，装没事的。 设施一般，该有的都有；一楼有洗浴用品，调味包大小的一次性牙膏很方便；早晨就是大堂旁边的松屋，要另外买； 前台员工英语可以交流；第一天接待我的眼镜大叔，动作有一点慢，慢慢跟他说还是可以的。整体体验还不错，毕竟价格不贵。

Ia adalah hotel yang sangat lama. Saya menghubungi hotel untuk menjemput saya jumlah yang tepat untuk mandi air panas Ia telah ditutup pada 10:30 Kantin hotel ini sangat baik untuk membelinya.

The hotel offers a convenient location, especially for those using the metro, as it is closer to metro station than JR lines. The breakfast selection is impressive, with a wide variety of options that cater to different taste. However, one point to note is that the breakfast charge of JPY700 applies even for young children. In our case, my 6-year-old did not eat much, so the value felt limited. Overall, the stay was comfortable, and the location and breakfast variety are definite highlights