Hotel berhampiran Istana Kumamoto, Kumamoto

It was the most impressive accommodation to rest and live in this trip for me. The price is reasonable. Staff/ owner is very helpful and kind. She introduced me about her own place even I arrived hostel quite late. Her decoration and facility is superb. The kitchen has a lot of stuffs that traveler will be need. It feels like living at home but in the hostel. Location is good to locate near the tram. Also, common room, roof top, the bathroom are nice to rest. The private room (bedroom) is not too small - too big but it was very cozy to stay and manage your stuffs. I can do a little morning stretching in there. Love it! highly recommended for girls and other travellers 💗

This hotel is really nice and conveniently located right on top of Sakura Machi mall, so there are plenty of food options and shops for shopping. Right across the street is a pedestrian street, which is great for walking around. It’s not too crowded, so the atmosphere is quite relaxed. There’s also a major bus stop right downstairs, which makes it super convenient—especially if you don’t have a car. If you’re traveling between cities, this is likely a main stop you’ll pass through. For those who drive, you can find parking nearby. The hotel may offer parking discounts at certain locations, but I’m not entirely sure which ones. The hotel itself is beautiful, modern, and smells really nice—feels new and well-maintained. Amenities are quite complete as well. The bed and pillows were just okay, slightly leaning towards the uncomfortable side. However, the bathroom is excellent, with a separate standing shower and a small bathtub. The room I got was also quite cute, with a small sofa area, which was a nice touch.

I had a great stay at Candeo Hotels Kumamoto Shinshigai. The location is excellent, with easy access to shopping, restaurants, and Kumamoto Castle. The rooms were clean, modern, and comfortable, while the rooftop Sky Spa was the highlight after a long day of sightseeing. The staff were friendly and professional, and the breakfast offered a good variety of delicious options. A great choice for anyone visiting Kumamoto.

It’s the first hotel that I’ve been to in Japan that had a normal check-in procedure through the receptionist rather than a machine, and you’re greeted upon entry. The location is so perfect and considering it’s right next to the train station, I didn’t hear a thing. Also the room for the price was very comfortable and spacious!

An excellent hotel. The location is very convenient, a 20-minute walk from Kumamoto Station or a 10-minute tram ride. The reception staff are courteous and attentive. Essential items can be collected on the ground floor. The room was on the very top floor. The beds are large. The cleaning service is excellent, with towels changed daily. Perhaps the only drawback is the lack of sufficient space to open a large suitcase, you have to jostle about to do so. At one point, the room became quite stuffy, the air conditioning didn’t help with the air circulation, and the window couldn’t be opened. I realise this has been done for everyone’s safety.

I stayed at this hotel twice. The second time (this booking) we had a room on the older (?) wing and it was almost twice the size of the first one. So for this review I will only share feedback on this “older” room. This room was big and thus good for us as we had 2 large luggage and more space in the room allowed us to open and pack our luggages with ease. The bathroom was large with the large traditional bathtub. Toilet had bidet and etc but lacked heating which made it very cold in the winter. Basin tap was still the old turn types which was not eco friendly as it’s more difficult to shut it off. Location was just opposite the train station which was excellent. But the nearest convenience store is also only at the train station which is about a 5-7mins walk away. Breakfast was curated to suit the Japanese palette more and ends at 9a.m which is really way too early!! We left something behind in the hotel but they managed to send the item back to us at our new hotel (still in Japan) which was highly appreciated. Despite a few minor shortcomings listed above, the pros still outweigh the cons and I’ll definitely be happy to stay here again.

Hotel room is same as the pictures that display on the app/website. Staff are friendly and polite. There is an onsite parking but you need to pay. The breakfast is good! I like the cakes! It's yummy! Walking distance to the castle and shopping area. A good place to stay!

Hotel is in a pretty good location. Close to kumamoto JR station by Tram and walkable distance to the sakuramachi bus terminal/mall (5min). Serviable by both red and blue tram lines as well. Room is slightly bigger than the usual japanese business hotel. Pricewise was really affordable as well ($40+ sgd/night 1 pax). The hotel provides room cleaning for concurrent 3 days stay I believe (no daily cleaning, only change of towels), but you will need to pass the keycard/key tothe front desk on the day of the cleaning. And then retrieve the key back when come back to the hotel after the cleaning. No microwave in room, you need to go down to the lobby to use the only microwave in the hotel. Otherwise the hotel is a cheap and good stay.

Room was reasonably large. Free drinks 18:00 to 21:00. Large bath. Friendly staff. Try the hotel restaurant below ”Ryosai” for some sashimi (horse included)

I honestly do not know where to start, I booked the hotel without really knowing much about Kumamoto Prefecture. After arriving in Kumamoto City and then realising Ueki Onsen is another 40 minute bus ride I was thinking oh dear where am I staying. After arriving at the hotel I was greeted by the manager of the hotel who showed me to my room and gave me a tour of the facilities. Once settled in I realised there isn't great public transport around and I primarily wanted to see Beppu and Yufuin during my stay, I enquired with the manager on where I might be able to rent a car, with little to no Japanese language under my belt he took it upon himself to reserve a vehicle for me and offered to drive me himself to collect it. He then also said he would take me back to return it a few days later. After my trips to Beppu and Yufui village (Not to be missed) and not to miss the outstanding and beautiful surroundings in Uekimachi and the Aso region. The manager and I set off to return my hire car, on the way back he took me to Kikuchi shrine to pray and also gifted me coffee and cake. They also accommodated me with use of the on site onsen (amazing) after hours as I'm heavily tattooed. I feel truly grateful to have found this hidden gem of rural Japan and if you are thinking of traveling this great country I emplore you to go off the beaten path. I experienced untold kindness during my stay and have memories of a life time. Thank you so much guys