Hotel berhampiran Zoo Nogeyama, Yokohama

Hotel is located at the quieter side of Yokohama (compared to staying near the JR station)- good for light sleepers and is 500-metres from Chinatown. Grateful for the upgrade in the room category! We also enjoyed the complimentary Nespresso coffee on L1 and L7 lounge and were able to use the laundromat (¥400/session for washer and ¥100/30mins for the dryer). Only issue was there is no parking facilities at the vicinity and guests are recommended to park at the Osanbashi Pier terminal which is a 10-15min walk away. Parking charges as of May 2026: Max ¥1500 for weekday and ¥2000 for weekends. Nevertheless the train station is just right below the hotel.

A great hotel overall. Check in was fast and informative. Staying at this hotel saves a lot of parking fee. You need to do the redemption with reception. Book a room with the bay view, you definitely would not regret it. Facing the bay and Ferris wheel 🎡 is definitely a highlight. Room is big and toilet comes with WC, standing shower and a bath tub. Hotel connected to 3-4 malls, endless shopping and dining.

It's only 50 meters to Keikyu Tsurumi Station, making it a great place to stay for a layover at Haneda Airport. Although it's a small station, there are all the necessary drugstores and cosmetics shops around. The room is a standard JR hotel style. You can store your luggage after check-out.

Dear InterContinental Yokohama Grand Team, Thank you for an overall pleasant stay during our recent visit. We genuinely enjoyed our time at the hotel and appreciated many thoughtful touches. While there were a few service moments that could have been better, there were also several staff members whose kindness made our stay memorable. First, we would like to recognize the team members who positively impacted our experience: • The check-in associate who proactively offered a late check-out even though we were not enrolled in the membership program. A thoughtful gesture that created a strong first impression. • The housekeeping team for preparing our room with a towel cake, brownie treats, and a birthday card. These touches made the celebration extra special. • The restaurant hosts who warmly guided us to our table and accommodated our request for window seating. • The bell desk associate who kindly lent us two umbrellas when we asked. A simple but meaningful act. These gestures truly reflected genuine hospitality. 1. Setting Expectations and Initiative On April 15, we returned to our room around 12:45 PM and saw housekeeping was still servicing it. We fully understand and appreciate their work. After waiting around 25 minutes in the lobby, the room was still occupied, so I asked the front desk for an estimate. I was simply told cleaning usually takes 30 minutes. This felt like a missed opportunity to show initiative. It would have been more reassuring if the staff member had contacted housekeeping to confirm the actual status or remaining time. 2. Breakfast Service Warmth During breakfast on both mornings, plates were often removed without asking permission or informing us first. A simple “May I clear this?” would feel more courteous. When coffee was offered, the tone often felt flat, and when declined, staff would walk away without acknowledgment. Even a simple “Certainly, enjoy your breakfast” would create a warmer interaction. We also witnessed another guest ask a staff member to smile, first in Japanese then in English, followed by a supervisor apologizing. It was uncomfortable to witness and showed how one interaction can affect the atmosphere. 3. Room Access / Attention to Detail This was the most concerning matter. On our last day, we confirmed with the front desk that check-out was 12:00 PM. When we returned around 11:15 AM, we were surprised to find our room door open with the Do Not Disturb sign outside. We do not recall placing the sign or leaving the door open. Guest Services apologized, and the Assistant Manager of Housekeeping personally came to apologize as well, which we appreciated. Both asked if our belongings were intact, which was the right response. However, the explanation remained unclear, and during check-out the front desk seemed unaware of the incident until I explained it again. Better internal communication would help in situations like this. Final Thoughts We are not requesting compensation. We simply wanted to share constructive feedback, as fellow hospitality professionals, because we believe these moments affected an otherwise enjoyable stay. No hotel operation is perfect, and we fully understand that lapses can happen. We also wanted to ensure the excellent staff members who made positive impressions are recognized. Thank you for your time and consideration. Sincerely, MP and AG

Staying at Yokohama Tokyu REI Hotel was a really convenient and comfortable experience, especially if you’re exploring central Yokohama. The hotel is directly connected to Shin-Takashima Station, which makes getting around super easy even if it’s raining or you have luggage. Rooms are modern, clean, and efficiently designed—compact but not uncomfortable, with everything you need for a short stay. The bed is soft, and the lighting gives a calm, relaxed vibe after a long day out. Service is smooth and professional, with quick check-in and helpful staff. There’s also a lounge and breakfast area that keeps things simple but pleasant. Overall, it’s a great value hotel for travellers who prioritise location, cleanliness, and ease of transport over luxury extras.

If you’re looking for a hotel near K-Arena, this one is absolutely worth considering. The location is excellent, situated in a business district with plenty of restaurants available during the daytime. There’s a 7-Eleven on the first floor, which is very convenient, although it closes at 11:00 PM. After around 9:00 PM, it can be a bit difficult to find late-night food nearby. However, the vending machines offer options like takoyaki and pork teriyaki rice, which are helpful for a quick late-night meal. The room is spacious enough for two people and offers a great view. The bathroom is large and separated from the toilet, which makes it more comfortable to use. Amenities are available at the lobby for guests to pick up, and they provide everything you might need—cleansing oil, face wash, cotton buds, conditioner, shaving cream, shaving kits, and more. Pajamas are also provided in the room, and they are very comfortable. One of the highlights is the onsen located on the lobby floor, open until 1:00 AM. It’s perfect for relaxing after a long day of meetings or events. There is also a laundry area with washing and drying machines at a very affordable price. However, the dryer may not fully dry clothes even after 90 minutes, so keep that in mind. The lobby area is suitable for working late into the night. Wi-Fi is strong, and complimentary coffee and hot tea are available 24/7. The TV is excellent—Sharp 4K with good sound quality—perfect for watching your own Netflix content. Overall, a great stay, especially for business travelers or anyone attending events at K-Arena.

That was my first experience in that type of hostel. It was actually really nice after I experienced being in another one. It was just a bit difficult to remember my key and pushing unlock-but great for safety. Just maneuvering all my stuff around was a bit of a trick-but it was a very nice organized place.

It's decent overall, about 10 min walk from the station, you can enter via Prince pepe which is a small shopping mall in of itself with a supermarket. Room size is pretty reasonable (16m²)

Near convenience stores and supermarket. Also inside Chinatown where different food are offered. Walking distance from Motomachi Chukagai Station.

初めての予約だったので、入室するまで少し手間取る場面がありましたが、すぐに対応して頂いたので不都合はなかったです。宿泊料金が安いので、その分観光にお金をかける事が出来ました。近くにコンビニや飲食店、駐車場もあり快適でした。