Hotel berhampiran Stesen Shibamata, Tokyo

This was my first trip to Japan — I loved the country and its people — but I was disappointed with this hotel and will not return. I hesitated before writing, but decided to share my experience because this property was first on my list and the reception staff’s behavior was very disappointing. I have worked in hospitality and am certain the situation could have been handled promptly and professionally. We traveled together (two colleagues) and stayed in room 611 from June 29 to July 3. The room is indeed small, which we knew in advance: two beds with a narrow passage between them — that’s essentially the whole room. The room had all essentials: clean bedding, good towels, a kettle, an air purifier, etc. My suitcase only fit on the bed; my colleague kept her backpack on the pouf. The hotel’s location is excellent — we reached it from the airport by metro without problems. Ueno Park and the zoo are within easy walking distance. We also really liked the breakfast — friendly staff and tasty food. Unfortunately, on July 2 my colleague discovered that dollars were missing from her backpack. We are certain the money was there on June 30, since she took part of it with her on a walk that day. We thoroughly rechecked the room (I found a surprising amount of dust under the bed, though the room appeared clean overall). My colleague, who speaks excellent English, reported the theft to reception at about 18:00. She was told the hotel has no cameras and that housekeeping had already left. We provided the exact amount missing and our dates of stay. We did not make a scene or demand compensation, but we did expect a professional response: to check who cleaned the room on the relevant dates and to contact the housekeeping team. I ask hotel management to investigate: room 611, housekeeping dates 30.06, 01.07, and 02.07, and the exact amount missing (in US dollars) are all known. Taking these simple steps would help restore the hotel’s reputation and demonstrate true guest care. We stayed in two other hotels during our trip and experienced nothing like this elsewhere. This incident has not changed our positive impression of Japan and its people, but it has changed our view of this particular hotel — we will not return. Advice to future guests: be vigilant with cash and valuables, and be aware that the reception at this hotel may not provide adequate assistance. 今回が初めての日本旅行で、国や人々には非常に好印象を持ちましたが、このホテルには失望し、再訪は考えていません。投稿を迷いましたが、最初に候補に挙げていた宿であること、そしてフロントスタッフの対応に強く失望したため、体験を共有することにしました。私はホテル業界での勤務経験があり、本件は迅速かつ専門的に対処できたはずだと確信しています。 私たちは同僚と2名で滞在し、611号室に6月29日から7月3日まで宿泊しました。部屋は確かに小さく、事前に承知していました：ベッドが2つあり、その間の通路が狭いという間取りです。室内には必要最低限が揃っていました：清潔な寝具、良質なタオル、電気ポット、空気清浄機など。私のスーツケースはベッドの上にしか置けず、同僚はリュックをオットマンに置いていました。立地は非常に良く、空港から地下鉄で問題なく到着でき、上野公園や動物園へも徒歩圏内でした。朝食はスタッフの対応が親切で、料理も美味しかったです。 しかしながら、7月2日に同僚がリュックから現金（米ドル）が無くなっていることに気付きました。6月30日時点では確かに所持しており、一部はその日の散歩に持って出ていたため、消失時期は特定できます。私たちは室内を念入りに確認し（ベッド下に意外なほどのホコリがありましたが、見た目は概ね清潔でした）、同僚は英語が堪能なため、午後6時頃にフロントへ報告しました。フロントからは監視カメラは無いこと、ハウスキーピング（清掃担当）は既に退勤したと告げられました。私たちは消失金額と滞在日を伝えました。騒ぎ立てたり補償を要求したりはしていませんが、プロとしての対応――該当日に誰が清掃を担当したか確認し、ハウスキーピングと連絡を取ること――を期待していました。 ホテル運営側には調査をお願いしたいです：611号室、清掃日 6月30日、7月1日、7月2日、および消失した正確な金額（米ドル）が確認できます。これらの基本的な確認を行うことで、ホテルの評判回復とゲストへの誠実な対応を示すことができるはずです。 私たちは旅行中に他の2つのホテルにも滞在しましたが、同様の経験はありませんでした。この出来事は日本と日本人に対する私たちの好印象を損なうものではありませんが、この特定のホテルに対する評価を大きく下げる結果となりました。再訪はしません。 今後このホテルに泊まる方への助言：現金や貴重品には十分ご注意ください。万が一の際、こちらのホテルのフロントから十分な支援が得られない可能性があります。

The hotel is very close to Suidobashi Station on the JR line, which provides excellent access to all the main attractions in Tokyo. You can easily reach places like Akihabara, Ueno, Tokyo Dome, and even Shinjuku or Shibuya with just one or two connections. Despite being so close to the train tracks, the rooms have good soundproofing, and we could not hear the trains at all inside the room. That was a huge relief because I was worried about noise, but it turned out to be completely fine The room itself was clean and spacious by Tokyo standards. Everything felt fresh and well maintained. The housekeeping did a great job, and we had plenty of space to open our suitcases and move around comfortably. That is not always easy to find in Tokyo hotels, so I really appreciated that. At the reception area, you can help yourself to tea and coffee, as well as some basic hygiene kits and amenities. It is a nice touch, especially if you forgot something or just want a hot drink before heading out for the day. But, there are a few things to be aware of. First, the check-in time is later than usual but at 5:00 PM. That is quite late compared to most hotels where check-in is around 2:00 or 3:00 PM. You need to plan your day around this and make sure you have somewhere to keep your luggage if you arrive earlier. It is not a dealbreaker, but it is something you should know before booking. The second thing was the bathroom setup. In our room, there was a strange curtain separating the shower area from the rest of the room. The problem is that this curtain does not actually hide anything. If someone opens the door from the room into the hallway, anyone standing there could see straight into the shower area. It was an odd design choice. My advice to the hotel would be to apply frosted film to the shower door. That would solve the privacy issue completely, and the strange curtain would no longer be needed. Another small issue was the luggage storage area. Some of the lockers were locked but not being used, which meant there was not enough space for everyone to store their bags. It was a bit frustrating because empty but locked lockers took up space that could have been used. However, I have to give credit to the administrator who helped us resolve the situation. They were kind and found a solution, so in the end, it worked out fine. I do want to recommend the restaurant on the first floor for evening relaxation. There are only a few tables, so it feels quite intimate and not too crowded. The prices are slightly higher than the average in Tokyo, but the desserts are wonderful, and they serve champagne as well. It is a lovely place to unwind after a long day of sightseeing. I especially enjoyed sitting there in the evening with a glass of champagne and a sweet treat, it felt like a small luxury. Overall, sequence Suidobashi is a solid choice if you value cleanliness, space, and good train connections. Just be prepared for the late check-in, the unusual shower curtain, and a possible small hassle with luggage storage. None of these issues ruined my stay, and with a few small improvements, this hotel could be truly excellent. I would still recommend it, especially for travelers who plan to spend most of their day exploring Tokyo and just need a comfortable, quiet place to sleep and recharge

5 minit berjalan kaki dari stesen ikebukuro. Mempunyai banyak kedai makan dan pusat beli-belah berdekatan. Kakitangannya sopan dan mesra.

Pengalaman luar biasa, konsep zen dari A hingga Z. Sempurna untuk melarikan diri dari kebisingan dan bunyi bandar untuk seketika kelonggaran murni melupakan masa dan tekanan! Mereka tidak mempunyai jam! Mata air panas yang agak mengecewakan, kerana ia hanya satu kolam besar, tiada kolam sejuk atau pusaran air (mungkin pakej spa menawarkan ini?!) kakitangan yang sangat mesra dan membantu.

I traveled alone and my room is for 1-2 ppl. I enjoyed my stay. Staff are very cheerful, sincerely and helpful. The location is excellent which the metro exit is next to the hotel but the exit is only stairs. Those travelers who have big luggage might be very concerned. There are many restaurants nearby also convenience store. The room is very neat very tidy but a bit crowded if 2ppl. Not much space for your luggage. The amenities are great! I loved the onsen so much!! Because i came for Garmin Run Aisa and it helped me recover alot! I probably recommend my fds to come and I will come next time for my trip to Tokyo.

While the room is not big, and the air condition coupd take some times to start getting cool, the hotel is nice. The breakfast is a normal japanese breakfast, so it would be a big plus for anyone who love those kind of meals The location is really convenience. Just 10 minutes pf less walking from useno and okachimachi stagion, surrounded by all the foods, shoppings, and night life. (And it was very quiet and serene in the morning. ) The onsen/public bath is good. If you are early or time it a bit, it would be almost no one there. A plus for those who might be intimidated by the culture. Also, maybe most of the customers are foreigner, the percentage of public bath enjoyer looks pretty small.

employees and amazing breakfast. They had many vegetables + yogurt + all kind of meats (I really liked the beef) - really worth it for 2100 yen per person. My only complaint is that breakfast ends quite early at 9:30. It is very close to 2 metro lines (green and orange) so you can easily reach any place in Tokyo. There is a non-stop 7/11 at the -1 floor (you can take the elevator and exit through the shop). It has a very easy to use and good exchange rate ATM. The gym is like the typical hotel gym. Very small and with few dumbbells.

I was always out of the hotel but I noticed the cleanliness of my room and the good service provided by people at the front desk. The only thing I would like improved is the check in time. My plane arrived at 4am and I had to wait until 3pm to check in. It was nice though that they let me store my luggage until then so I could go around freely. Overall, my stay was good. Thank you.

I liked this place. A pretty standard classic capsule hotel: sizeable capsule with a console, daily turnover service, large shower and onsen room with an attached steam room. Service was good: they have an army of twinks working there after hours, it was like being checked in by BTS. All issues I had with my capsule (broken lightbulb) were addressed quickly and cheerfully. Sometimes it kinda seemed like they were laughing at a few of the foreign guests, but you know what, fair. This place is kinda rules heavy, with lots of notices posted around the property. There is no eating or drinking in the capsules, and instead you have to go to this common area that feels a bit like a hospice for abandoned uncles. Vending machines, manga library, smoking cubicles, that sorta thing. Clean and tidy though, equal numbers of dudes using it for remote working and day drinking (I have a feeling that some ppl live in this place). They have the usual elaborate system of lockers and keys, but they will store your luggage for you while you are out. No need to check out in the day. Overall a chill experience. While I was staying there though some dude did have a mini breakdown about what he saw as it's shortcomings, so I just wanted to comment on that. According to him the place was disgusting. He was especially perturbed by the housekeeping service and the showers. His claim was the the toilets were dirty and that it was unacceptable to fold bedsheets on the floor. Mind you, he was having this rant at 10:30 - checkout is at 10:00, meaning that a whole stampede of airport-bound weebs had just taken spicy ramen fuelled power dumps so they could get out of there on time. Most of the day the facilities were pretty spotless in my opinion. In regards to folding the bedsheets on the floor, I dunno what in the Disney princess he was expecting, but there really isn't anywhere else to do it. I think it's unreasonable to expect little doves to come fly your linens into your capsule tbh. The capsules are literally on... the floor! What do you want? His overall complaint that the space was generally messy was a lot more valid. At this point I had a suspicion that they kind of segregated foreigners from Japanese customers. It's true, that the foreign floor was a bit of a tip - luggage thrown around, empty bottles everywhere, garbage. I went up to the Japanese floors to snoop around a bit. Spotless. (Pictures of both included for comparison) In this case I think the call is coming from inside the capsule, not really fair to hold the staff accountable to your own messy manners. His final gripe was about the showers - specifically the lack of private cubicles. Private cubicles were not advertised anywhere and Japanese onsens are pretty standardly communal spaces, so again I dunno what he wanted. Maybe a shower, with a curtain? Maybe a shower with a door? Maybe a shower with a psychic forcefield that would make his ex girlfriends forget his underwhelming junk and prevent his father from behind disappointed in him? I'm not sure. But I guess the dozen shower stations with soap, shampoo, and face wash weren't cutting it. In fact a lot of the Western guests seemed pretty pranged out by the shower situation, waiting until like two am to wash up and then scurrying around the baths with a hand towel infront of their package like a little purse. If you regret going bald, that's on you. Kinda silly, but if you are bashful maybe this also isn't the hotel for you. Unreasonable though to blame the establishment for you own shame. Anyway, that's all to say the worst part of my stay was for sure the ranting and raving from an unshowered backpacker while I was trying to have a lie in. Otherwise a pretty decent stay.

The hotel is easy to access, just 6 min walk from Keisei Ueno station. We are arranged a room to annex building after check-in. I chose room with a bunk bed, though only 14 m sq, more space for picking things. Overall the stay is nice.