Hotel berhampiran Stesen Tobe, Yokohama

Hotel is located at the quieter side of Yokohama (compared to staying near the JR station)- good for light sleepers and is 500-metres from Chinatown. Grateful for the upgrade in the room category! We also enjoyed the complimentary Nespresso coffee on L1 and L7 lounge and were able to use the laundromat (¥400/session for washer and ¥100/30mins for the dryer). Only issue was there is no parking facilities at the vicinity and guests are recommended to park at the Osanbashi Pier terminal which is a 10-15min walk away. Parking charges as of May 2026: Max ¥1500 for weekday and ¥2000 for weekends. Nevertheless the train station is just right below the hotel.

A great hotel overall. Check in was fast and informative. Staying at this hotel saves a lot of parking fee. You need to do the redemption with reception. Book a room with the bay view, you definitely would not regret it. Facing the bay and Ferris wheel 🎡 is definitely a highlight. Room is big and toilet comes with WC, standing shower and a bath tub. Hotel connected to 3-4 malls, endless shopping and dining.

It's only 50 meters to Keikyu Tsurumi Station, making it a great place to stay for a layover at Haneda Airport. Although it's a small station, there are all the necessary drugstores and cosmetics shops around. The room is a standard JR hotel style. You can store your luggage after check-out.

Dear InterContinental Yokohama Grand Team, Thank you for an overall pleasant stay during our recent visit. We genuinely enjoyed our time at the hotel and appreciated many thoughtful touches. While there were a few service moments that could have been better, there were also several staff members whose kindness made our stay memorable. First, we would like to recognize the team members who positively impacted our experience: • The check-in associate who proactively offered a late check-out even though we were not enrolled in the membership program. A thoughtful gesture that created a strong first impression. • The housekeeping team for preparing our room with a towel cake, brownie treats, and a birthday card. These touches made the celebration extra special. • The restaurant hosts who warmly guided us to our table and accommodated our request for window seating. • The bell desk associate who kindly lent us two umbrellas when we asked. A simple but meaningful act. These gestures truly reflected genuine hospitality. 1. Setting Expectations and Initiative On April 15, we returned to our room around 12:45 PM and saw housekeeping was still servicing it. We fully understand and appreciate their work. After waiting around 25 minutes in the lobby, the room was still occupied, so I asked the front desk for an estimate. I was simply told cleaning usually takes 30 minutes. This felt like a missed opportunity to show initiative. It would have been more reassuring if the staff member had contacted housekeeping to confirm the actual status or remaining time. 2. Breakfast Service Warmth During breakfast on both mornings, plates were often removed without asking permission or informing us first. A simple “May I clear this?” would feel more courteous. When coffee was offered, the tone often felt flat, and when declined, staff would walk away without acknowledgment. Even a simple “Certainly, enjoy your breakfast” would create a warmer interaction. We also witnessed another guest ask a staff member to smile, first in Japanese then in English, followed by a supervisor apologizing. It was uncomfortable to witness and showed how one interaction can affect the atmosphere. 3. Room Access / Attention to Detail This was the most concerning matter. On our last day, we confirmed with the front desk that check-out was 12:00 PM. When we returned around 11:15 AM, we were surprised to find our room door open with the Do Not Disturb sign outside. We do not recall placing the sign or leaving the door open. Guest Services apologized, and the Assistant Manager of Housekeeping personally came to apologize as well, which we appreciated. Both asked if our belongings were intact, which was the right response. However, the explanation remained unclear, and during check-out the front desk seemed unaware of the incident until I explained it again. Better internal communication would help in situations like this. Final Thoughts We are not requesting compensation. We simply wanted to share constructive feedback, as fellow hospitality professionals, because we believe these moments affected an otherwise enjoyable stay. No hotel operation is perfect, and we fully understand that lapses can happen. We also wanted to ensure the excellent staff members who made positive impressions are recognized. Thank you for your time and consideration. Sincerely, MP and AG

Very convenient location near Shin Yokohama Station. Room is a bit small, but still comfortable for a short stay. Car rental pickup was very convenient too, just beside the hotel at Prince PePe.

I am a solo female traveler, and I really like this place first of all. It’s very close to the station. Staff can speak English and the hotel facility is really good. The bed and a cup soon is nice and they have separate bathroom and the living space is also nice to work and around that have two convenience store and one good rhyming basically if I have a chance to talk to your Oklahoma, I will go to stay in this hotel again.

Near convenience stores and supermarket. Also inside Chinatown where different food are offered. Walking distance from Motomachi Chukagai Station.

初めての予約だったので、入室するまで少し手間取る場面がありましたが、すぐに対応して頂いたので不都合はなかったです。宿泊料金が安いので、その分観光にお金をかける事が出来ました。近くにコンビニや飲食店、駐車場もあり快適でした。

It is on 4th & 5th floor . No elevator. Dorm style with private tatami bedrooms with windows and ac. Each floor has 34 units, 3-5 toilets, one shower, one simple kitchen. Male bathroom has bad smell because no automatic flush system was installed for urinals. I recommend it for tourists from less developed countries. In western style, it is of sevic level of motel 6 Reception room is across the street. They provide luggage storage for free.

不太推薦！ 浴室跟房間都很小（應該是廣角拍攝）然後沒附地墊，洗完澡走出來地板都濕濕的，雖然有提供廚房但那個餐具也是沒洗乾淨，而且還會掉鍍層 房間的窗台看起來也是沒有清理乾淨有很厚的灰塵 洗衣機也蠻爛的脫水脫不乾 優點：離地鐵跟中華街很近，附近有donki