Hotel berhampiran Pagar Penjara, The Hague

The front desk is very attentive and the lobby is gigantic. The rooms are spacious and clean. If you need to change bed sheets or towels, they help immediately. Good internet speed, large fridge and kitchen stove. Toilet and shower in separate rooms. 4 washing machines and 3 dryers, all free to use. A small gym, but good enough. Nice air conditioner in the room and ask that you want a washing machine in your room, or else you will get a dishwasher. Great people and wonderful stay.

Great design, classic style, and an excellent location in the heart of The Hague. The hotel is conveniently close to several tram stops, making it easy to get around the city. That said, the housekeeping could be improved. I'm not particularly picky, nor was I inspecting corners looking for flaws, but as soon as I entered the room I noticed a large white stain on the chair—what looked like a souvenir from a previous guest. It was quite obvious and, in my opinion, something that should be easy to remove with basic cleaning supplies. The hair dryer also looked rather worn and overdue for replacement. These are small details, but they are the kind of things that guests notice immediately and could easily be addressed with a bit more attention from the cleaning staff. Other than that, the beds were comfortable, and the air conditioning kept the room at a very pleasant temperature. Overall, I enjoyed my stay and would definitely consider returning in the future, especially if the housekeeping standards are improved.

Old and spread out blood stains on duvet cover AND fitted sheet mattress cover (including a big one that had been covered with a pillow) were unacceptable. These could in no way have been missed by staff. Friendly staff offered snacks in the morning to go with the coffee. Location very good for transportation and going out. Rooms have very few amenities and extras (not even an extra roll of toilet paper), but the cafe/bar downstairs provides a nice area to sit.

The hotel was really clean. The photos we saw of this hotel all over the internet showed it to be close to the promenade, but unfortunately it wasn't like the photos and it was a long walk from many things. The breakfast didn't have the variety that a five-star hotel should have, it was about the same as a four-star hotel and there was very little choice. The Netherlands is famous for its cheese, and considering it was a five-star hotel and in the Netherlands, there was very little choice of cheese at the hotel's breakfast. The hotel didn't have slippers, it's a good thing we had brought them with us. We went to five- and four-star hotels in several different countries and they all gave us a bottle of mineral water a day, but here, no, there was no water and we bought it ourselves from the market. And another thing that really bothered us was the extreme coldness of the room🥶, to the point where it was like winter (we were there on September 1st). The air conditioner in the room was always on and could not be turned off at all, and they themselves confirmed this, and unfortunately I got sick there🥺😮💨. One of the towels and one of the pillowcases were also dirty. If they can't be washed, they should be thrown away. This brings down the quality of a five-star hotel. The menu selection was limited, but we had a very delicious fish dinner.😋

I had a wonderful stay at this hotel and would happily recommend to anyone looking for a beach getaway. The room was clean, comfortable and well maintained. The location is convenient, just a short walk from the beach, which made the experience even more enjoyable. The staff were friendly and helpful. I would definitely stay here again.

This is the first time for us to stay here. The hotel room and the bathroom is quite large. The location is perfect, silent and safe. We really love this hotel.

Nice loc Parking is however far They have a parking below also with apcoa but guests are better off from far. But better than nothin

The room was so clean and spacious! I enjoyed the big TV screen as well. Somehow I couldn’t chromecast Netflix. The staff were very kind too. Check-in and out was very smooth too. The breakfast was sufficient, though, I thought it was mediocre for 20€.

The hotel has a beautiful location with great views, and the scenery was one of the highlights of my stay. It’s definitely a place where you can enjoy the surroundings and relax. However, there were a few issues that affected the overall experience. The heating system was inconsistent and didn’t always work properly, which made the room quite cold at times. The elevator was also unreliable, sometimes working and sometimes not, which was inconvenient. In addition, the Wi-Fi was very slow. Thankfully, the staff provided a portable heater, which helped us manage the cold. While the location is excellent, there are some areas that could be improved to make the stay more comfortable.

Don’t book the rooms in hot summer days. The air conditioner only provides breeze. Not enough to feel cool in the room. The sink is blocked and water goes down slowly. Especially, we found the receptionists worked super slow and inefficiently. There was so hot in the reception area without air conditioners. The guests complained waited there over 1 hours to line in the queue and checked in. The receptionist just worked in their own time no matter how long the queue was. The receptionist just repeated same thing to different guests slowly. It took us over 45 mins to check in and no body could do a bit early check-in. The room is clean and good for students but no for professionals. We would never come back again. W