Hotel berhampiran Pagar Penjara, The Hague

The location is exactly in the town city. Tram is only 1 min away, 2 tram stops away from the centraal station. Perfect location! The breakfast is great, but without mushrooms and enough fresh fruit. Only bananas and chopped fruits for yoghurt were provided. I love having breakfast in the den. The environment facing the river and the road, and the jazz background music is so relaxing. I don’t like having my breakfast in my room or in the lobby. Staffs are very friendly and helpful offering help in person about how to use the washing machines and the dryers. Fitness room is tiny. Dumbbells increase by 2kg from 4kg. The seat of the machine for lap pull is not secure, so I didn’t use it. In my conclusion, the service is excellent, and room is spacious and new. I would love to come back next time.

Old and spread out blood stains on duvet cover AND fitted sheet mattress cover (including a big one that had been covered with a pillow) were unacceptable. These could in no way have been missed by staff. Friendly staff offered snacks in the morning to go with the coffee. Location very good for transportation and going out. Rooms have very few amenities and extras (not even an extra roll of toilet paper), but the cafe/bar downstairs provides a nice area to sit.

It was a 10/10 experience from the moment I arrived. The room had a soothing, inviting atmosphere that made it easy to settle in right away, and everything was kept spotless throughout the stay. The bed was warm and comfortable, the lighting gentle, and the entire space felt thoughtfully arranged to make resting feel natural. Every feature in the room worked perfectly, with no little issues to get in the way, which added an extra layer of ease to the stay. The staff carried themselves with a calm professionalism, always available, always respectful, and never intrusive. They handled questions, requests, and small details with a quiet confidence that made every interaction smooth. Their consistency gave the whole stay a sense of steady reliability. From check-in to check-out, the service flowed without any delays or confusion. Even minor needs were addressed quickly and with care, often before I had to think twice about them. The overall atmosphere of the place brought a sense of comfort that built up over time, turning the stay into something genuinely relaxing and satisfying. In the end, it felt like the kind of place where everything simply worked the way it should, no stress, no friction, just comfort handled with intention. A stay that was not only pleasant but genuinely memorable, and one I’d easily call a perfect experience.

The hotel was really clean. The photos we saw of this hotel all over the internet showed it to be close to the promenade, but unfortunately it wasn't like the photos and it was a long walk from many things. The breakfast didn't have the variety that a five-star hotel should have, it was about the same as a four-star hotel and there was very little choice. The Netherlands is famous for its cheese, and considering it was a five-star hotel and in the Netherlands, there was very little choice of cheese at the hotel's breakfast. The hotel didn't have slippers, it's a good thing we had brought them with us. We went to five- and four-star hotels in several different countries and they all gave us a bottle of mineral water a day, but here, no, there was no water and we bought it ourselves from the market. And another thing that really bothered us was the extreme coldness of the room🥶, to the point where it was like winter (we were there on September 1st). The air conditioner in the room was always on and could not be turned off at all, and they themselves confirmed this, and unfortunately I got sick there🥺😮💨. One of the towels and one of the pillowcases were also dirty. If they can't be washed, they should be thrown away. This brings down the quality of a five-star hotel. The menu selection was limited, but we had a very delicious fish dinner.😋

I arrived in hotel 2pm my room is not ready its ok normal 3pm is the check in time. So walk around and have drinks in the restaurant with my daughter the restaurant is quite but first i order the drinks it takes 15 mins or more and the pancake i order it takes also 25 mins.  I started to feel the service is poor. I go back to the ballie i get my room card but the explanation is poor. The worst of this hotel that i never expect is the Lift very small and and you wait long to go up. Its a big hotel but only one elevator in other side.  The next day in the morning the breakfast  is poor i never expect for 5star hotel look so cheap the breakfast. Only the location is good.

Was ok  close to ****** Fitness and movies. Parking didnt made sense they have apcoa parking but not the one below the building but far from.

This is the first time for us to stay here. The hotel room and the bathroom is quite large. The location is perfect, silent and safe. We really love this hotel.

Nice hotel with very expensive parking. On the positive side, the breakfast was diverse and tasty, and the room was large, clean and comfortable.

The hotel has a beautiful location with great views, and the scenery was one of the highlights of my stay. It’s definitely a place where you can enjoy the surroundings and relax. However, there were a few issues that affected the overall experience. The heating system was inconsistent and didn’t always work properly, which made the room quite cold at times. The elevator was also unreliable, sometimes working and sometimes not, which was inconvenient. In addition, the Wi-Fi was very slow. Thankfully, the staff provided a portable heater, which helped us manage the cold. While the location is excellent, there are some areas that could be improved to make the stay more comfortable.

Reception is very helpful. Bus stop and Albert Hein are nearby. The room is big with fridge, microwave, and kitchen sink. It was a good place to stay. Thank you, Teleport and CTrip.