Hotel berhampiran Taman Burnham, Baguio

Had a relaxing time and planned to come back again. Just noticed that vouchers were only given after asking about it - not that I'm all interested but regardless if the guest will use it or not, it should be given to the guest upfront upon check in. Overall, relaxing and have a great time with friends and family was achieved. Thank you and keep up the smiles.

The room was very clean considering the hotel only opened recently. Staff was very helpful and attentive. We were allowed to check in 2 hrs earlier for free. They also kept our luggage safely tucked away after we checked out giving us the opportunity to go around the city without carrying them. Unfortunately, the gym and pool were still closed for renovation. The roof deck would’ve been an excellent place to spend time had it been given the thought and attention it deserved. The artificial turf was soaking wet and unsafe to walk on despite the fact that it didn’t rain that evening. It was a shame because the view of the surrounding area from the roof deck was easily the highlight of the hotel. Lastly, breakfast could have been better. The food options could have been thought out better. The ”tuyo” served that morning wasn’t edible leaving guests to choose between chicken afritada, luncheon meat, corned beef, and sautéed cabbage.

Location: Infront of a street. Can easily get a taxi. Walking distance down the street to reach a supermarket, laundry and food shops. Part city view and part mountain view in front of my business suite room, best view at night with all the bustling city lights next to the silent mountains. Near Botanical Gardens park where I go for a daily walk. Cleanliness: My room was cleaned and tidied up well on my request on alternate days. The toilet at the ground floor next to the restaurant needs constant cleaning and drying up. My frequent visitors find the floor mini - flooded few times. Service: Best service so far was from the amazing lovely room cleaners who were always smiling and quite courteous as they work tirelessly. The hotel's Elements Restaurant staff were also hardworking and respectful. The proficient chefs and sous chefs cooked relentlessly without pressure to deliver yummy food on the table! I ate way too much delicious Filipino food! The front desk staff needs to be a bit more approachable by smiling a little more as they are the first main contact of clients. Also I reckon management staff responsible in receiving communication via emails from clients need to be more pro-active by replying or acknowledging receipt of emails. Facilities: I enjoyed using the treadmill at the hotel gym. They have the equipment that you can find in a basic gym which is wonderful albeit one of the 2 treadmills was out of order. The hotel restaurant is mostly busy and cramped. They have delicious buffets for breakfast, lunch, merienda/snack and dinner and are not too expensive. Hence a huge crowd from outside the hotel also flock this restaurant. There is a small pool next to the restaurant but way too closed to the dining tables where patrons are eating. My other suggestion for hotel management is to ensure that the electric power points are safe. All the power points in my room were eliciting a mini-spark every time I plug in to charge my laptop, mobile phones and electric gadgets including the room's bedside lamps, lounge lamp, kitchen kettle. Beware to foreign hotel guests not to flush used toilet tissues as it can block the toilet bowl which happened on the second day of my one-month stay. Yes, chuck it into the bin next to it instead. The room lounge's sofas are already worn-out and scratchy; covering it with throw blankets would be much comfortable and cleaner-looking. Overall I enjoyed my stay and will potentially return in a year's time.

This hotel has some good points: 1. Great buffet bfast with a variety of food selections. I like their dried fish, omelette, langgonisa, coffee, breads, fruits. But noticed they did not serve bananas. Staff looks attentive to the needs of guests. 2. Have greats restos and shops nearby. Also near the CJH Conference area. 3. Has ample parking and nice garden plus heated pool. However this hotel also needs improvement on the following areas: 1. Front desk looks like they are not coordinated. Made separate booking for three nights via Agoda and Trip.com and informed the hotel about this arrangement. However, after our first night, front desk asked us if we are extending our stay. Worst, they deactivated our key cards so we have to go down again to have them activated again which caused some inconvenience. 2. Toilet has a foul odor so called housekeeping who took some time to attend to us. They told us what to do to avoid the foul smell but some unpleasant smell still remained so reported this to the team leader who sent their engineering to check. The hotel staff told us they will return but never did. So problem was not solved. 3. Requested for late checkout since our trip back to Manila was still at 2pm. However, front desk cannot commit and said will require approval. We followed up and got no positive feedback. Called team leader and made complaints about issues 1-3 and had our request accepted. 4. Very difficult to book a taxi or grab and the guards said because of too many guests or tourists. But it’s a pity that such an expensive hotel also has no shuttles service. We booked this hotel because it’s near the conference area but disappointed because we felt we didn’t get the value and services we were expecting. Anyway, thanks to the great staff.

We had a wonderful stay at Sotogrande Hotel Baguio as a family. The room was clean, spacious, and comfortable—perfect for traveling with a child. The staff were warm, polite, and very accommodating, which made our stay even more pleasant. We loved the quiet, relaxing atmosphere and the cool Baguio weather. Overall, it was a comfortable and stress-free stay, and we’d gladly recommend it to families visiting Baguio.

I stayed at Azalea Residences Baguio and unfortunately my experience was disappointing, despite the hotel having a good and convenient location in Baguio. The first issue happened during check-in. I was initially assigned a room that was not yet ready. I went up only to find that the room was still being prepared. I went back down to the front desk hoping they would immediately give me another available room. Instead, I was told that the room was ready but just needed to be checked by a supervisor. Since it was taking time, I decided to just go out and have lunch. When I came back, they eventually gave me a different room, which honestly could have been done from the start. When I finally got to the room, the cleanliness was questionable. There was a water bottle left inside the fridge that likely belonged to the previous guest, and there were shoe marks visible on the tiles, which made it feel like the room had not been properly cleaned. The biggest issue for me was the Wi-Fi. Reliable internet is already a necessity nowadays. While the main connection might be strong, the signal extender or booster in the room appears very weak, causing frequent disconnections. Cellular signal inside the room is also poor, so guests rely heavily on Wi-Fi. Improving the Wi-Fi coverage would greatly improve the stay. In terms of price, the hotel is around the average range for accommodations in Baguio—not particularly cheap but not luxury either. Considering the issues I experienced, there are many Airbnb options and other hotels in Baguio that may offer better value for the price. The location is definitely a plus, but overall the stay did not meet expectations.

My ate and I are both happy we found this place. It’s an 8-minute walk to the bus station, and right outside the hotel, we could easily wait for or book taxis. The hotel staff were also very helpful and accommodating. The room view is very nice, and it really gives you that cozy, peaceful Baguio experience. We also enjoyed the buffet breakfast—it was a great way to start our day.

The hotel is great,clean ,near to the center,the staffs are good,the food is good and easy to obtain transportation.

Staffs are friendly, complete amenities The place is well prepared and clean 😍😍 Just maybe an upgrade for the blanket 😁

Room was supposed to be 30 sq meters, but was 15 sq meters...including bathroom. The sink drain pipe had just been put in the bigger wall pipe...meaning it was not sealed at all and seawage smell was coming into the bathroom. We could smell it too in the room during the night.