Hotel berhampiran Daerah Malate, Manila

The Manila Hotel has an old but elegant and luxurious style. Marble and stone finishing, tall ceilings and a grand piano at the back with a musician playing pleasant music greets you as you walk through the entrance. Lacking points from my personal experience: 1. The carpet floors need to be replaced. I had to change rooms because the first room I got had an unpleasant smell to it (they quickly changed my room after I went to the reception, so it wasn't terrible) and although I didn't notice until the end of my stay, the new room's carpet was frayed at the edges. 2. The night mode of the lights (many switches) completely cuts power to the power outlets. I didn't know and ended up waking up to a phone and power bank with a dying battery and needing to stay in the hotel a couple of hours until they finished charging. Maybe just a warning in the future? The good parts: 1. The service! People are SO accommodating, pleasant and efficient. Reception staff, waiters, bell boys and basically everyone greets you with a smile and tries to solve any problems with utmost focus and cordiality. 2. Traditional pride. Traditional fashion exhibition at the front was a great touch to my visit. The whole place (restaurants, pools, spa, rooms, etc) add to the experience. I could have stayed in the hotel and felt like I hadn't missed Manila's charm. 3. Excellent location. I realised early on that I could literally see every single thing from my ”1 day tour of Manila” from my hotel room. Nothing says great location like this.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

Saya suka hotel ini sangat bersih, perkhidmatan yang baik, kakitangan yang baik, lokasi yang baik, suasana yang baik, semuanya baik 55555

we booked this trip to celebrate my 18th birthday, me and my friends enjoyed the amenities, the room was cold enough to keep the cupcakes in shape even if there was a refrigerator ( it was cold to the point na parang hotdog kami sa freezer 😆 ) 10/10 overall experience, would definitely book again!

We used this as our home base in Binondo since we needed a desk to do some work. We love staying here since the location is right in the heart of China Town on Ongpin St and the staff are amazing. The hotel also has Menti, their restaurant on the rooftop. The food is great. It’s difficult to d

All staffs are accomodating and punctual,hotel is clean good for its price the pool it has a lot of chorine that why it smells and stay on our skin for long even if you took a shower already. Hotel is near to the place where we want to go church mall etc.near also to some restaurants and transport services.

The bonus was we arrived very early. Like 8am. She told us we can check in early but it would be 2k pesos. We declined and hung out at the lounge. She told us we can check in for free at 10am. We had a visa appt, and originally booked a cheaper hotel. We saw the reviews of the other one and decided to cancel. We saw H20 had a kiddy area with slides and splash pad, so we decided to splurge and enjoy it. We booked for 4 days. Only to find out the splash area was under construction. The pool was freezing, so my 8 month didn’t want to get in. We went to the outside one and it was smelling like a septic tank or sea lions, or something.. and could use a cleaning. we didn’t stay long. Our fish tank was nice when the fish came, in our room But it was rare. We were the last room, so maybe they didn’t come down as much.. staff was friendly and accommodating . But when I asked if we could walk in the Aquirum since the kiddy pool was not working. They said no, it’s an extra payment. Trip gave me $39 in trip coins, that we used. But the feeding of penguins were the same price or more to do then the actual ticket to get in.

I recently stayed at Hotel Sogo, and I must say that my overall experience was pleasant and satisfying. From the moment I arrived, I was impressed by how well-maintained and organized the place was. The room was exceptionally clean, which gave me an immediate sense of comfort and relaxation after a long day of travel. The floors were spotless, the linens smelled fresh, and the bathroom was tidy and well-sanitized — no traces of dirt or unpleasant odors at all. The housekeeping staff clearly does an excellent job of maintaining cleanliness. They were very polite and accommodating whenever I requested for towels or extra toiletries. Every time I stepped out and returned, the room was always in perfect order — bed neatly fixed, trash emptied, and surfaces dust-free. Aside from cleanliness, the room ambiance was cozy and peaceful. The air-conditioning worked well, the lighting was just right, and the TV provided a good variety of channels. The bed was comfortable enough for a restful sleep, and the overall environment was quiet, which made it easy to unwind. I also appreciated the staff’s friendliness and professionalism. They greeted me with smiles and made sure that check-in and check-out were fast and convenient. Their hospitality made me feel welcome throughout my stay. The location of the hotel is also a big plus — very accessible to transportation, convenience stores, and restaurants. It’s ideal for travelers who want a clean and affordable place to stay without sacrificing comfort and convenience. Overall, I would describe my stay at Hotel Sogo as clean, safe, and comfortable. It’s a great choice for budget-conscious travelers who prioritize cleanliness and good service. I would definitely consider staying here again the next time I need a quick and relaxing place to rest.

Just quite run down, so didn’t appear super clean. Really central location for the old part of the walled city but local bar was right outside and quite noisy. Though it did not run too late.

We had a wonderful stay at the hotel. The room was clean, spacious, and well-maintained, with a comfortable bed and all the necessary amenities. The staff were incredibly friendly, welcoming, and always ready to help with a smile. We especially enjoyed the delicious breakfast buffet and the relaxing ambiance throughout the property. The location was also perfect—conveniently close to key attractions and public transport. Housekeeping was prompt and attentive, ensuring our stay was stress-free. Overall, it was a pleasant experience that exceeded our expectations. We would highly recommend this hotel to anyone looking for comfort, convenience, and great service.