Hotel berhampiran Daerah Malate, Manila

The hotel has maintained a classic style and is very convenient.  I however want to advise management to clean the chairs in the restaurant. The backs of most seats where the head rests are dirty and need cleaning.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

My stay at Century Park Hotel was truly exceptional from start to finish. The hotel strikes a perfect balance between classic elegance and modern comfort, creating a welcoming atmosphere the moment you arrive. The rooms are spacious, immaculately clean, and thoughtfully designed, offering a relaxing retreat after a long day. The bed was extremely comfortable, and the attention to detail—from the amenities to the housekeeping—made the stay feel effortless and luxurious. What truly sets Century Park Hotel apart is its service. Every member of the staff was professional, warm, and genuinely eager to help. From check-in to check-out, I felt well taken care of, with requests handled promptly and courteously. The dining options were another highlight. The food was consistently delicious, well-presented, and offered a great variety to suit different tastes. Whether for breakfast or a leisurely meal, the experience was excellent. The hotel’s facilities are well-maintained and add great value to the stay, making it suitable for both business and leisure travelers. Combined with its convenient location, Century Park Hotel makes getting around easy while still providing a peaceful place to unwind. Overall, Century Park Hotel delivers comfort, quality, and outstanding hospitality. I would highly recommend it to anyone looking for a memorable and enjoyable hotel experience, and I would gladly stay here again. ⭐⭐⭐⭐⭐

Overall cleanliness was good, but some details weren't cleaned thoroughly enough. 1) Hair in the room 2) Floating debris in the kettle 3) Btw, All the staff were very patient, and the food was quite good. I'll come again next time, I really like it here.

Located on Ongpin Street, very near to all the popular Chinatown f&b oultlets and opposite to the Minor Basilica and National Shrine of Saint Lorenzo Ruiz (Binondo Church) so you wake up to the sounds of Church Bells. The Hotel is quite dated but clean, would have been a great hotel during those days. Staff are friendly and approachable. Just a heads up; they require a deposit per night. If you have a credit card you can pre-auth. Since I stayed for 1 night, I put 2000 piso cash for deposit. A family who checked in before me had 2 rooms for 5nights, had to put deposit of 2x5x2000piso=20,000piso (325usd).

Staff were fantastic very helpful and polite would recommend this hotel and will definitely book again love its location near the sea, museums just round the corner and local park just round the corner as well also Mall of Asia about 20 minutes away so really everything round about you forgot to mention the great view from D floor

Stayed at Hotel H2O with a 4-year-old and a 1-year-old. Its main advantage is the location inside the park, providing direct access to attractions and making it easy to return to the room for naps and breaks. Pros * Excellent location inside the park with easy access to attractions. * Convenient for families with young children who need rest breaks. * Staff quickly resolved a minor issue with a broken bidet upon arrival. * Bed size is king as advertised. Cons * Cleanliness was adequate but not exceptional. * No room service available. * Restaurants are available on the ground floor and via GrabFood delivery, but in-room dining would be more convenient. * The hotel’s restaurant feels disconnected from the overall hotel experience. Recommendation Hotel H2O is a good choice if your main goal is visiting the  attractions, especially with young children. If you do not plan to spend time in the area, other hotels may offer better value.

Just quite run down, so didn’t appear super clean. Really central location for the old part of the walled city but local bar was right outside and quite noisy. Though it did not run too late.

The place was nice and clean, and I enjoyed my stay overall. I did notice a couple of things though—some cupboard covers were broken, and the shower door doesn’t close properly, so water splashes onto the toilet floor when you shower. Also, the smell of mothballs and bleach was a bit strong. Maybe use fewer mothballs and mix the bleach with fabric conditioner to reduce the scent next time Other than that, it was a good stay and I’d be happy to come back next time.

We had a wonderful stay at the hotel. The room was clean, spacious, and well-maintained, with a comfortable bed and all the necessary amenities. The staff were incredibly friendly, welcoming, and always ready to help with a smile. We especially enjoyed the delicious breakfast buffet and the relaxing ambiance throughout the property. The location was also perfect—conveniently close to key attractions and public transport. Housekeeping was prompt and attentive, ensuring our stay was stress-free. Overall, it was a pleasant experience that exceeded our expectations. We would highly recommend this hotel to anyone looking for comfort, convenience, and great service.