Hotel berhampiran Zoo Manila, Manila

Stayed at lyf Malate Manila for a night and it exceeded expectations in the heart of Malate’s buzzing scene. The location on Malvar corner Vasquez Street is unbeatable—steps from Robinsons Place Manila mall for food courts, shops, and easy access to Rizal Park, Manila Bay Beach, and the LRT.

Bagus banget oke pokoknya saya suka saya suka menginap disini good bamget

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

Saya suka hotel ini sangat bersih, perkhidmatan yang baik, kakitangan yang baik, lokasi yang baik, suasana yang baik, semuanya baik 55555

The facility is clean and near to all establishment. I am grateful that i booked here. I really had a pleasant and wonderful time. The staff are all kind. . I just hate the fire alarm that wakes me up at around 4:30-5:00am, since I am a light sleeper. I just hope the tenants would be responsible since others are also booked in the hotel if they’re cooking or smoking. Since the facility is non smoking are. I just hope they will be kind as well. Tip: There is a japanese resto that is near, so better try it!

We stayed for one night. When I booked the room, it clearly indicated that the maximum capacity was 3 people, and my booking was for 3 guests. The breakfast was also indicated as being for 3 people. However, the booking stated that we could check with the hotel upon arrival if the additional person would be free of charge or subject to an extra fee. I honestly wouldn’t have minded paying for an extra person’s breakfast. However, when we arrived at the hotel and were checking in, I was charged for the third person, even though my booking clearly indicated 3 guests. Apparently, the third person was not included in the amount I paid through Trip.com. It was a bit confusing because what was indicated on the app did not seem to match the actual booking at the hotel. It clearly showed that my reservation was for 3 people. Anyway, we were already there, so there was nothing much I could do except not let it ruin our mood because we just wanted to relax. Now, when we entered the room, the TV was another issue. Almost none of the channels were watchable because the signal was so poor. It felt like we had to search for a signal just to get a clear picture. Nakakaloka! Thankfully, the Wi-Fi worked, and I was able to connect my Apple TV, so at least we were still able to watch something. Another thing happened when my companion accidentally dropped their charger. When they looked under the bed, they found two oranges that seemed to have been left behind by the previous guest. That made us wonder if the rooms were being cleaned properly. There were also no power outlets near the bed and no outlet in the bathroom for a hair dryer, which was quite inconvenient. As for breakfast, it was ₱799 per person. But the options were quite limited: rice, eggs, hotdog, corned beef, potato wedges, two kinds of fruit—papaya and watermelon—pandesal, and sliced bread. At one point, the bread almost caused their microwave to catch fire! They also had coffee and juice. I was honestly disappointed because, considering the price, I expected more. For the same price, you can find all-you-can-eat breakfast options with a much wider variety of food. In terms of service, though, the staff were very nice and helpful. That’s something I really can’t complain about. The hotel itself is already quite old. I understand that it may be considered affordable, but even if the hotel is old, I still hoped that the overall experience would feel worth the price. For me, the breakfast was definitely not worth ₱799 per person. For comparison, Manila Prince Hotel, which is more affordable than Bayview, exceeded my expectations. The hotel is also quite old, but the quality of their service—especially the breakfast—is on a completely different level. Anyway, we still enjoyed our stay because we were there to relax and spend time together. But would I book again? Probably not, unless I really need to stay there because of its location and accessibility to the places I need to go.

To be honest we change room 2x! The TV was broken at first.. and then next the aircon ! I cant imagine we transfer room at 3:30am what a hassle.. no signal in our room and very slow connection of wifi! The place is infront of the mall thats the good thing. You can rome arounf the mall when u have free time.. The place is also near the quiapo church and chinatown

Bucket list item checked off! My child really enjoyed it and was delighted by the fish in the aquarium. The only downside was the noisy door when opened. We’ll definitely come back—hopefully when it’s not raining and we have more time, so the child can enjoy it even more.

Just quite run down, so didn’t appear super clean. Really central location for the old part of the walled city but local bar was right outside and quite noisy. Though it did not run too late.

We had a wonderful stay at the hotel. The room was clean, spacious, and well-maintained, with a comfortable bed and all the necessary amenities. The staff were incredibly friendly, welcoming, and always ready to help with a smile. We especially enjoyed the delicious breakfast buffet and the relaxing ambiance throughout the property. The location was also perfect—conveniently close to key attractions and public transport. Housekeeping was prompt and attentive, ensuring our stay was stress-free. Overall, it was a pleasant experience that exceeded our expectations. We would highly recommend this hotel to anyone looking for comfort, convenience, and great service.