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9.5/10
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DDenden CustodioHad an amazing stay at Nustar Hotel Cebu. The rooms were spacious, clean, and beautifully designed, with stunning views of the sea. The service was exceptional—staff were attentive, warm, and professional. The amenities, especially the pool and dining options, made the experience even more memorable. Definitely one of the best places to stay in Cebu. Highly recommended!
PPengguna TetamuWe loved the convenient location, especially being so close to the airport. The customer service was excellent—everyone was friendly and helpful, and the restaurant staff were especially kind and attentive. We truly enjoyed our stay and would highly recommend it to our friends and family.
MMasaki07I would like to raise a concern regarding our stay on May 15. On the morning of May 15, we woke up to find that the floor was extremely wet, and we also noticed that a large area of the ceiling was wet, which strongly suggests there may have been a water leak.
This situation was very concerning and made us feel uncomfortable during our stay.
In addition, the air conditioning unit in our room was very noisy, which seriously disturbed our sleep. Our friend staying in another room experienced the same issue with the air-conditioning noise as well.
We will be staying at your hotel again tomorrow, and we are worried that the same problems may happen again. Could you please arrange for your staff to inspect these issues as soon as possible and ensure that our room for the next stay will be in good condition, with no leakage and a quiet air-conditioning unit?
Thank you for your attention and prompt assistance.
PPengguna TetamuWe enjoyed our stay at Fili Nustar Cebu, especially the pool, beautiful view, and spacious room. However, the soundproofing could be improved as we could hear people in the corridor and doors closing. Overall, it was a pleasant stay.😊
PPengguna TetamuEverything was perfect during my stay. As a solo traveler, I felt safe, comfortable, and genuinely well taken care of. The staff were attentive, and the overall experience exceeded my expectations.
The food was excellent, and I especially appreciated the complimentary breakfast buffet.
PPengguna TetamuNoisy hostel. Loud party music in the night, construction noise in the day. Upper floor shakes, creaks when guests walk on it. While the complimentary welcome drink and staff friendliness are commendable, the terrible noise in the place that disrupts anyone's sleep is not worth the cheap price. Some insensitive and drunken guests also add up to the noise, when Management can effectively handle these issues if they have the right strategies.
I requested for a lower bunk bed when booking, but was not granted. No locker key was provided.
PPengguna TetamuMy overall stay is good. The hotel’s location is ideal.
Staff are pleasant.
Things to improve: no slippers. Free water refilling station would be good. The beds are not attached to the headboard and easily moves out of place.
I just noticed for two nights out of the four nights I stayed,
There were loud noises that’s coming from outside the room from several people who seemed to be casually discussing, laughing and hanging out and it went on for several minutes. That was already 10pm and it was distracting.
TTW2024Saya suka idea dispenser air untuk mengurangkan penggunaan plastik. Boleh ambil air panas, biasa dan sejuk dari mesin berhampiran bilik saya 605. Saya berasa begitu akrab apabila saya memutuskan untuk menempah malam di sini. Apabila saya masuk ke dalam bilik saya membuka e-mel saya untuk melihat bahawa saya tinggal sekali pada 21 Mac 2019. Bilik ini sangat besar dan selesa walaupun bukan baru. Pesona hotel dan kakitangan masih sama. Sarapan pagi disediakan dan ringkas. Restoran ditutup pada pukul 21:30 malam jadi kami terpaksa berjalan di luar untuk makan malam. Mudah untuk mencari tempat makan di sekitar hotel. Berhampiran 2 pusat membeli-belah Robinson di bulatan dan berhampiran kedai serbaneka. Deposit 1,000 Peso. Tingkat 7 mempunyai dinding yang sangat tinggi di sekelilingnya jadi pemandangan terhalang. Jika mereka mengubahsuai, harap mereka akan membuat pagar kaca sebagai gantinya.
PPengguna TetamuI will not recommend this hotel to anyone. Poor service. First time in my life I got to use the bidet as shower. We called the receptionist for our complain about the unbearable hot temperature of their shower and we are told that they will call the engineering dept.to respond to the issue. But after almost an hour of waiting (imagine, I already got my body pre-showered,because I stopped when I felt that the water is so hot) we got a call asking if we will be extending our stay. And luckily, it was my husband who answered the call. And calmly replied, “No, we will be checking out in a moment”. Because if I were the one who got the chance to answer the call, then I will say “we will definitely not extending our stay. And never to come again.”
I decided to just use the bidet as shower so we can leave the place.
I hope this will not happen to anybody.
Their price doesnt justify the means.
NEVER AGAIN! 😌
GGuest UserTempat hotel seperti BGC di Metro Manila, bilik mereka menepati jangkaan saya khasnya bilik 404 terlalu luas dan istimewanya saya suka pemandangan bandar ketika malam. Tetapi satu perkara yang saya tidak suka tentang Hotel Richmond Plaza ialah apabila saya menonton Oslob Whaleshark ialah saya meninggalkan Anting-anting Emas 24k saya di dalam bilik saya dan saya tidak meminta untuk pembersihan bilik lagi apabila saya tiba mereka menukar cadar dan sampah telah pun dibersihkan. Itulah yang saya tahu mereka masuk ke dalam bilik saya tanpa permintaan tetamu dan saya segera memeriksa barang-barang saya khasnya Anting-anting Emas 24k yang saya tinggalkan dan malangnya subang emas saya sudah tiada. Oleh itu, apabila saya menyedarinya dengan segera, saya pergi ke kaunter penerimaan tetamu untuk menyuarakan kebimbangan dan pada keesokan harinya pihak keselamatan dan ketua pengurus hotel bertindak balas dan bercakap dengan saya tentang apa yang berlaku mereka menyiasatnya dan juga pengemas rumah cuba mencari. bilik saya seolah-olah mereka cuba melihat sekeliling untuk melihat anting-anting itu tetapi malangnya semuanya hilang mereka tidak dapat menemuinya. Pihak keselamatan dan ketua pengurus memberi saya cadangan bahawa jika saya ingin memfailkan aduan(blotter) tentang 2 pengemasan yang membersihkan bilik saya, tetapi saya berkata kepada keselamatan bahawa saya tidak mahu membuat aduan khususnya iaitu memakan masa yang saya mahukan ialah berehat di bilik saya. Tetapi saya juga memberitahu mereka bahawa mereka harus bercakap dengan kakitangan dan mempunyai taklimat tentang apa yang berlaku dalam situasi saya, saya tidak pergi ke polis terlebih dahulu, saya tidak mempunyai dendam pada pengemasan dan juga saya ' tidak mahu mereka kehilangan pekerjaan. Saya rasa itu harus menjadi pengajaran pada hotel itu. Dan saya berharap tindakan sedemikian tidak boleh diterima dalam kejadian itu. Saya juga meninggalkan gambar dengan tarikh gambar yang saya ambil dengan anting-anting yang masih saya miliki apabila saya akhirnya tiba di hotel dan gambar hari terakhir saya menginap tidak mempunyai subang lagi. Sejujurnya, anting-anting itu berharga kerana ibu saya memberikannya kepada saya dan ia juga merosakkan pakaian saya kerana rasanya tidak lengkap tidak memiliki anting-anting emas 24k lagi.