Hotel berhampiran Taman Tasmajdan, Belgrade

While the decor was modern and the cleanliness satisfactory, there were many aspects of the experience that fell short of expectations. Firstly, the absence of appropriately sized cups for the coffee machine was a notable inconvenience. Despite providing coffee, the lack of corresponding cups rendered the machine unusable, which was disappointing. Additionally, the bathroom amenities were subpar, resembling cheap, generic products found in supermarkets rather than the expected quality of hotel-grade toiletries. However, what truly exacerbated our dissatisfaction was the poor service attitude demonstrated by the host. When we communicated our delayed arrival due to a flight delay, the host abruptly ended the call midway through our conversation, displaying a lack of professionalism and courtesy. Furthermore, the inconsistency regarding the checkout time was deeply frustrating. Initially informed of a 2:00 PM checkout, we were later informed of a revised time of 12:20 PM, with the host confusing the pronunciation of ‘2’ and ‘12’. During our attempts to clarify this discrepancy, the host abruptly terminated the call, leaving my girlfriend and me feeling rushed and unduly pressured to vacate the premises. Overall, while certain aspects of the accommodation were satisfactory, the overall experience was marred by inadequate amenities and unprofessional service.

Don't stay at the family room at level 1. The room no is 001. It looks like a temporary room inside the hall, spacious but no privacy at all. Lift is just outside the door. The bed is just after the door. The means the lift is only about 1m away from your bed. Can you image this is a family room? We stay there for 5 days. Everyday we ask if we can change a room. They always say sorry it is fully booked.

Das Hotel ist super professionell, das Personal ist sehr freundlich und aufmerksam. Ich fand, das alles wirklich sehr gut war. Im Hilton kann man definitiv bleiben für einen Trip nach Belgrad. Der Service ist top, die Gastfreundlichkeit auf einem sehr hohem Niveau.

Everything was perfect. Room was very clean. We stayed for 2 nights and didn’t want to leave the hotel. Food was exceptionally good and the prices were lower than I expected. If we were to travel to Belgrade, we would definitely stay at Hyatt. Thank you for everything 🙏

Отличный, просторный номер. Изначально мне дали номер на 4м этаже, но на лифте туда не подняться, лифт ходит только до 3 этажа, я попросила замену на номер на 3м этаже, так как чемодан очень тяжёлый, до ресепшена тоже много степеней, это нужно учитывать, мне было тяжело. Мне заменили номер без проблем. Чистый номер, бар есть, многоуровневый свет, горячая вода без проблем. Район старого города. Дорога до отеля вымощена брусчаткой и подъехать к нему вплотную не получится. Придётся идти пешком около 300 метров. Рядом классные рестораны и кафе.

The hotel is new, and it is clear that it has only recently reopened after a major renovation and restoration. The rooms are truly beautiful — spacious, stylish, and with a strong sense of freshness and attention to detail. The staff are polite, though not always very quick, which is likely due to the hotel being in its early days of operation and the team still gaining experience. There are also a few minor teething issues typical of a newly opened hotel, but it is obvious these will be refined over time. Overall, we were happy with our stay and would gladly return, especially considering the hotel’s great potential.

I booked this hotel at the last minute after my travel plans changed, and it worked out very well. I had a small single room, but it had everything I needed for a comfortable stay. The Wi-Fi was reliable, the room was functional, and the location was very convenient for exploring Sofia. There were a couple of pieces of rubbish left near the window from a previous guest, but given how last-minute my booking was and how quickly they accommodated me, I don't think that's representative of the overall experience. The staff were communicative and helpful, and everything was straightforward from check-in to check-out.

The place was clean, quiet and comfortable, staff were friendly and helpful too. The location is absolutely exceptional. Across the road from Kalemegdan Park, which holds Belgrade fortress and the zoo (which I didn’t see). It is also a 5 minute walk from the city centre, the Main Street and shopping centre. If I had to improve it I would update the bathroom a little and add USB plugs in the room…that’s it.

Bizim bu otele üçüncü gelişimiz gene bizi yanıltmadı her şey harikaydı temizlik manzara gelin kalın memnun olursunuz

The hotel is conveniently located, very close to the Republic Square. There are many stops around, you can go anywhere. The hotel claims to be four stars. In accordance with the level of the hotel, I would like to receive the corresponding conditions of stay. The pillow was yellow, there was a hole in the pillowcase. Three out of five days I put a ”Do Not Disturb” sign on the door, but on the two days when cleaning was done, it was very poor quality. They only took out the trash, there was trash on the floor in the room, and hair on the floor in the bathroom. According to Serbian law, hotel administrators must register a guest arriving to them and make him a white card. Even at the stage of registration at the hotel, my passport was scanned several times, so I did not find out anything else. After 4 days, I decided to ask how things were with my white card, to which I received the answer: ”Do you need a white card?” After that, I received it, but with a great delay and if I were asked to present it at the airport when leaving Serbia, I would have to pay a fine. The situation is very unpleasant.