Hotel berhampiran Stadium BBVA - Houston Dynamo, Houston

Situated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy. For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred. I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist. The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better, especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically.

오래된 호텔이라 리모델링 했다고 해도 걱정하며 들어갔는데. 로비랑 리셉셤도 평범해서 그런가보다 했는데, 세상에나 객실은 깔끔하고 엄청 모던했어요~~~ 아쉬웠던건 베개, 세계 어느 곳에서도 느꺼보지 못한 솜이 잔뜩 엉켜서 뭉쳐있는 베개였는데 그래도 불편하지는 않고 심지어 꽤 편했네요~ 한편으론 솜까지 빨아버리니 청결한건가 싶기도 했습니다 ㅎㅎ 그리고 오래된 호텔이라 리모델링 했어도 배관까지는 바꿀 수 없었겠지요. ㅡ.ㅡ;;;;; 양치물 꼭 생수를 추천합니다.

Overall me stay was great. It was right downtown which was close/ walking distance to a lot of places. They also had several restaurants. I went to the one on the second floor forgot the name but the bartender at night was top tier. I would definitely eat their again.

The location was good and the decor was attempting to be up to date and modern but it just felt cold and fell flat. Like most hotels that arnt in the upper price point, there is mold in the AC units. There was definitely mold in the AC in the room we stayed in but we weren’t expecting to close the bathroom door and see it on the bathroom wall. Looks like someone missed a spot while cleaning. Makes you wonder what other simple areas were missed during cleaning as well. There was a small breakfast in the lobby but the bare minimum. Won’t choose to stay here again but it absolutely was not our worst hotel experience while having to hop around for a month while we waiting for our rental to finish repairs.

I am very grateful for the opportunity to stay at this hotel because attending the CCIM conference. The room is a suite with a living room, my friends they all liked this hotel because they stay at the Hilton across the street without living room. The breakfast is good, the service people are very good. No bottle of water is not good.

酒店位於休斯頓市中心CBD地段，環境還算可以，但相對國內同等星級酒店還是差不少。酒店就一位前台服務員，早餐也很簡單，可能是美國人消費特色。周邊非常安靜，奇怪的是CBD區域大街上沒有幾個人行走或活動，非常沒有人氣，很不習慣。CBD區域偶爾也能碰上幾個流浪漢

房間寬敞，乾淨，服務周到，酒店位置好

The staff really made the experience above and beyond. We expected a very basic stay, the room and shower/bathroom was extremely clean. The check in/reception was really 100% amazing through and through. They make you feel right at home. Will book here again if needed in the future.

It was a comfortable stay. Staff were nice and friendly when checking in. Basic style but I overall enjoyed my experience and would consider staying here again.

Good central location and fair value. Very helpful staff. Decent breakfast. Comfy beds.