Hotel berhampiran Taman Colee Hammock, Fort Lauderdale

The hotel is clean enough and we received a nice welcome on arrival. However the room service was ‘hit and miss’ with non replacement of creamer and tea bags and a rather confusing charge of $7 for water left in the room which was placed on top of a notice urging us to hydrate drink more with the blessing of the hotel! The charge was retracted on challenge which was nice. The breakfast arrangement is absolutely carnage with at least a 20 min wait to be seated followed by a 60 min wait to receive your food. The hotel does not prioritise its guests so you are at constant challenge of ‘walk-in’ guests taking precedent to be served. We found this unacceptable. We did challenge the excessive wait time but to be told the kitchen was totally backed up and we were not the only ones! Pool terrace was nice and a welcoming space and staff did their best but appear to be chronically understaffed which lets the hotel down badly. We would not stay again u less this was resolved.

Rocketstay is awful. Pain to use, slow, cumbersome, check in extraordinarily late so they can charge extra to check in early, extremely early check out. This place was advertised at $130/night, and at the end of the rocketstay fees it was $200/night. Not worth it.

One of the worst experiences during check in, starting by being badly treated by valet parking guys once explained we'll park by ourselves, then at the reception by not interested girl that wanted to take double payment. Totally different experience during check out - another girl was super kind but promised an invoice was never sent to us. Hotel is nice, well located, but do not expect nothing really particular

We recently stayed at GalleryOne - DoubleTree by Hilton in Fort Lauderdale for four nights, and overall, it was a decent experience with some highs and lows. Pros: The location is excellent—close to the beach and shopping malls, making it very convenient for a holiday. Our room was spacious, which we appreciated. We had a half view of the pool and half a view of the dumpster, though the latter was occasionally noisy. The front desk staff was accommodating; we arrived early, and the receptionist kindly allowed us to check in ahead of time, which we were very grateful for. Cons: While our housekeeping staff was very sweet, the cleaning quality didn’t quite meet the standard expected from a Hilton property and could use some improvement. The pool was not well-maintained—it was dirty when we arrived, and despite our four-day stay, it was never cleaned. Overall, while the location and room size were great, the maintenance and housekeeping aspects need attention to meet Hilton’s usual high standards.

Saya menginap di hotel ini 2/19-2/23 dan berada di 4 bilik berbeza dalam 4 malam. Bilik pertama berbau seperti asap walaupun ia tidak merokok. Kami ditukar serta-merta. Tingkap bilik kedua mempunyai simbol phallic dilukis di atasnya, tiada rak atau bar tuala di bilik mandi dan pintu pancuran mandian kekal yang hanya menutup separuh pancuran mandian supaya air mengalir ke seluruh lantai. Kami mengalami gangguan di lorong pada kira-kira 1:30a kedua-dua malam dan tiada sesiapa berada di kaunter penerimaan tetamu dari 11p - 7a untuk menangani keadaan, mereka mengharapkan anda menghubungi polis. Bilik ketiga adalah kecil (kami tidak peduli) dengan balkoni dan pemandangan laut. Tiada pengering rambut, yang kami minta dan tidak pernah diterima. Namun, pintu perancis yang bersambung dengan bilik sebelah. Mereka mempunyai kunci tetapi tidak menutup sepenuhnya dan mempunyai jurang yang besar. (gambar dilampirkan) Ini adalah isu besar kerana banyak sebab. Keselamatan - kerana penghuni menarik pintu pada 10:30p dan boleh menariknya dengan kuat dan membukanya. Mengganggu - mereka sangat kuat dan dengan jurang, kami mungkin berada di dalam bilik yang sama kerana kami dapat mendengar keseluruhan perbualan mereka. Mereka kuat dari 10:30p - 11:30p dan kemudian sekali lagi dari 1:15a - 3a. Bilik ini jelas merupakan lanjutan daripada suite dan tiada sesiapa yang dibenarkan tinggal di sana yang tidak mengenali orang yang menginap di suite, apatah lagi mengenakan bayaran untuknya. Akhirnya bilik keempat - mempunyai pemandangan laut dan balkoni tetapi pemegang pancuran mandian tertanggal apabila saya menghidupkannya, sekali lagi tiada rak atau palang tuala, separuh pintu pancuran mandian dan kami dikejutkan pada pukul 12:30 tetapi apa yang kami fikir adalah mencuci kuasa berlaku di dapur di luar kerana generator sangat kuat. Penyambut tetamu di meja penyambut tetamu cuba membantu yang mereka boleh dalam menukar bilik kami. Salah seorang daripada mereka telah membayar balik yuran resort kami sebanyak $60 (yang ternyata mereka hanya membayar separuh). Tetapi percutian kami mengambil masa setiap hari untuk bercakap dengan mereka dan datang dari pantai untuk mengemas, menukar bilik dan membongkar barang kami. 2 daripada 3 lorong tingkat yang kami masuki berbau marihuana setiap kali turun dari lif. Makanan dan minuman Tiki Bar sedap walaupun lambat. Kakitangan bersuara pada 3 kali berbeza kepada kami tentang kakitangan mereka yang pendek. Saya menghantar 3 e-mel kepada pengurus besar Mike Lang dan meninggalkan beberapa mesej kepada kaunter penerimaan tetamu. Dia akhirnya menelefon untuk memberitahu saya dia telah menghantar e-mel saya kepada seseorang bernama Sarah untuk menghubungi (bosnya). Dia menjelaskan dia kesal dengan isu kami dan memahami dari mana asal kami tetapi dia tidak boleh berbuat apa-apa kecuali menawarkan malam percuma. Memandangkan masalah yang kami lalui, hakikatnya saya tidak tahu bila saya dan rakan saya boleh kembali dan satu malam tidak mencukupi, saya berkata kami lebih suka membayar balik. Dia telah membayar balik separuh lagi daripada yuran resort ($30). Saya meminta dia untuk maklumat hubungan Sarah dan dia tidak akan memberikannya dan memberitahu saya dia akan berhubung. Saya telah menghantar 2 e-mel susulan kepadanya yang saya tidak pernah mendengar daripadanya dan tidak mendapat apa-apa. Ini bukan cara sesiapa mengharapkan untuk menghabiskan percutian mereka. Memakan masa dan mengecewakan untuk dikatakan paling tidak. Lebih memburukkan lagi bahawa mereka tidak bertindak balas untuk cuba memperbaikinya. Saya telah melaporkan hotel ini kepada BBB dan sedang menunggu jawapan.

During our trip through Florida, we had the pleasure of staying one night at the Ocean Reef Hotel, and it was truly a great experience. Upon arrival, we found the reception closed, but it wasn’t long before a very friendly lady came to assist us with check-in. She had just gone out to grab a bite to eat, which is completely understandable – everyone needs food! Once we got to our hotel room, we were pleased to find it clean, well-maintained, and above average in size. Although there were a few minor maintenance issues, what mattered most was that the beds were extremely comfortable and everything was spotless. After checking in, we went out for a meal, but upon returning, we discovered that the parking lot was nearly full, making it difficult to find a spot. Without even needing to ask, a very helpful staff member on the night shift immediately resolved the issue by assigning us a great parking space near the entrance. This thoughtful service made a huge difference. Throughout the night, this gentleman also conducted a round of checks, which gave us a great sense of security. The hotel itself was quiet, and we had a restful night's sleep. The bathroom facilities, including the toilet and shower, were also impeccably clean. In the morning, when we checked out, the same lady who helped us with check-in was there again, and once more, we were greeted with kindness and a friendly smile. This hotel is definitely a place I would return to during a Florida road trip. I highly recommend it and want to thank the staff for their excellent care. It’s absolutely a place to revisit.

Location was beautiful & the room was to my liking but I absolutely believe that my experience could’ve been better. Before booking, I called to confirm if early check-in at 6:00 a.m. was available and was told it could be accommodated for an additional fee. I booked through Trip.com based on that information. When I arrived around 6:00 a.m., the front desk agent, Keisha, was extremely unwelcoming and nonchalant. After explaining that I had called ahead, there was no compassion, no apology and no effort to help. Had I known this, I would have stayed elsewhere. It wasn’t until I started calling other hotels to accommodate me that she finally decided to check room availability. She made it up in the last but After a long flight, this was very disappointing; especially for my first stay. If you have an early flight and your reservation does not have a “early check in” note, go elsewhere! Chances are less that I will return. Service: 1/10 Rooms: 8/10 Overall experience 7/10

The hotel is in a great location across the street with a ocean view! It is an older hotel but the staff was very friendly and helpful with us checking in. I would stay there again.

Cumple para pasar una noche como nos paso a nosotros por emergencia, pero si requiere más mantenimiento para que la estancia sea un poco mejor. Algo de lo que si deberían preocup**** es que se prohíba fumar en las habitaciones. Y actualizar el aire acondicionado.