Hotel berhampiran Hà Đông, Hanoi

Generally speaking, people are very professional and friendly, the facility and the quality of service are also satisfactory, but unfortunately, some of the staff at this hotel lacked adequate hospitality. At breakfast, I went to the coffee machine because I wanted some coffee, and a staff member told me they would bring it to my table. However, another guest took that coffee, and no one followed up or assisted me afterward. Even when I went back to the coffee machine and showed that I was confused and in need of help, no one offered any assistance. In addition, I passed a housekeeping staff member coming out of the room next door, but she didn’t even greet me and seemed unfriendly. I hope these points will be improved so that customers can enjoy the stay at this hotel.

GREAT is underrating, for the service, dining to resting experience, Solis Hanoi deserves full 5star rating !! from the second you drop off from taxi, your luggages are taken care of, not to worry cos they all converse in english fluently, the main lobby is cozy and welcoming, AC works so well that you'll forget about the outdoor 39C warmth ! refreshment drinks and towels served, we were pampered !! kudos to reception counter staffs Andy and Quan, for making check in experience so easy and smooth, literally, we asked them all sorts of recommendations -from dinner, coffee, snacks to gift shops ^^ thank you! the last but not least, special thanks to the most steady, kind and attentive concierge team Johnson, for handling our luggage storage with so much patience (imagine 4 gurls taking in and out stuffs from their luggages), giving us the refreshment drinks even before our check in time, set us at ease at the rear lounge until our Sapa bus pick up at 10pm, we are blessed !! thank you to the ladies squad at the dining area, foods spread was beyond words, my super picky niece was eating well, the coffee, fresh fruits, yoghurt, porridge, bread, salads, omelette station, nuts and cereals, rice, noodles, everything was amazing !! to the extend that we were waiting for breakfast time every morning ^^ the bed and pillow was also top notch, we all slept soooo well, wooohhh !! We hope to come back again sooonnn to Solis ^^ thank you so so much !

Kemudahan perkhidmatan lokasi semuanya bagus. Secara khususnya, nampaknya tukang cuci telah dididik untuk memerhatikan kebersihan. Perkhidmatan pembersihan di Bufet Sarapan Lotte Hanoi ada di sini. hanya satu. Apa yang berbeza dengan Lotte Hotel ialah bau air. Ini adalah masalah seluruh Hanoi. Bau air ini, yang menjadi kebiasaan warga Hanoi, adalah masalah kualiti air yang tercemar kerana bekalan air dan pembetungan yang kotor. Ia juga merupakan masalah perubahan iklim di Hanoi, di mana pengurusan air ribut menjadi mustahil, dan ia juga merupakan masalah di New York. Kaedahnya adalah dengan memasang penapis pada tangki air atas bumbung, meneutralkannya, dan membersihkannya seperti Lotte Hotel sebelum menggunakannya. Terdapat pengalaman baru di setiap sudut. Saya kepada dunia Saya membuka dan melihat kolam renang kejiranan, gelanggang bola tampar kejiranan, padang bola sepak kejiranan, dan padang bola tampar jokgu kejiranan yang boleh dipersembahkan sebagai alternatif kepada masalah kecergasan. 30-an, 40-an, 50-an, 60-an adalah campuran sosial yang sesuai dengan semua peringkat umur. Lambang bandar lestari masa depan ditemui di sini. Jika anda ingin mencari (Bandar Masa Depan) bersama-sama, sila hubungi kami. *********************, *****************

What a great location in the middle of the hustle in bustle! This hotel is a family owned and operated business. We met the owners son and wife who manage the property and they are lovely people and give great recommendation. Check-in was quick and seamless. They greeted us with welcome tea and gave us a map with a thorough briefing of the best places to eat and visit. They even ran our luggage up and had someone turn the AC on before we got in our room so it would be cool upon entry. The room was cozy and the bed had a supportive mattress but I am partial to the hard beds of Asia. Breakfast was at the top in a beautiful space and they made your eggs to order. I only wish the shower door did a better job of keeping the water in. We tried to book them after our HaLong Bay cruise canceled but sadly they were fully booked. We will be back!

/!\ Avoid this hotel. We would never recommend this hotel for your stay in Hanoi. Stayed 18-20 April 2025: 3 days, 2 nights. 1/ Overbooking situation - cancellation the day before landing My friend and I booked two separate rooms to stay at this hotel, the day before the check in, my friend's booking got cancelled by the hotel without information. We had contacted the hotel several times in vain, then it was confirmed that they have overbooked the hotel which caused to trouble to start with our holiday. Hotel Director of sales M. Victor N. did replied by email on the checking day 18/4 few hours before that ”we don't know the fact. You can make your reservation on our website now.” The remaining option on 18/4 morning was a ”suite” 14 times higher rate than our initial booking... Therefore once arrived at Hanoi, we wanted to get a refund of my remaining booking but the hotel reception lady Mrs Ruby was not helpful at first and rude towards us. Her non hospitality professionalism and communication led us feel very unwelcomed (no smile, no thank you, speaking vietnamese with her colleague in front of us). May need to review if she really should stay at the reception as this is client facing interaction and should be solution driven. She strictly insisted that she doesn't know why we only got one room left and my booking was non refundable even tough they did cancelled my friend's one few hours ago. After negotiation, she kept saying as it is non refundable, either we stay, either we book another room. At that moment, there was an another room not the Suite one that just got available ”King room” and if we could pay the price difference which is higher than our initial paid booking and need to stay together in the same room. As we just started the holidays and to not loose the money that we could not get refunded, we paid the difference to change to that room. We paid in cash to get that room. We thought that was going to be just one off issue/misunderstanding and could start our holidays. Note: If you pay in credit card they will charge 3% additional. The exchange rate is more convenient to change at jewelry gold shop in Hàng Bac street (5 mins walk), the rate at the hotel is too high, don't change there. 2/ Cleanliness As we got this better king's room with window, we were expecting that to be at least clean and suitable for 2 pax. The bed sheets and cushions were yellowish, the floor was not vacuum (dead bees staying there whole stay), the slippers are dirty, the wall is stained and some unfinished renovation. The worst is the shower/bathtub, once you shower, it will flood to the room, we had to put towels to absorb the water in the room. You have to ask for towels if they clean your room as they will forget. 3/ Breakfast Be aware that it is from 6:30am to 9:30am, the breakfast is correct as a mini buffet Overall this hotel is average, the positive points are the location and the other gentleman receptionist allowing us to have a ”late check out” at noon instead of 11am, as if after noon they will charge one night more. The hotel should stop with overbooking rooms that will cause unnecessary stress situation for everyone and need to be renovated. To be honest, you can have much more great options nearby, CLEAN and with great hospitality service. As part of holidays and for a decent price, just book another hotel to avoid negative start for your holidays. Enjoy your stay in Hanoi and in Vietnam! PS: on some platform it is indicated there is a gym but there is none. And the hotel team is aware of these comments as we filled the same to their paper review form.

Cách hồ hoàng kiếm khoảng 10p xe máy, gần khách sạn nhiều quán cà phê và quán ăn nhật. Nhân viên thân thiện, nhiệt tình. Phòng sạch sẽ, gọn gàng. Wifi phòng mình yếu, load rất chậm, với 4g cũng bị yếu. Chỉ tiếc wifi yếu. Phòng tắm nước mạnh, mau nóng. Khá tuyệt nhưng bị 1 điểm cái thoát nước sàn lại ở phía bên ngoài cách chỗ tắm xa nên mỗi lần tắm dễ bị tràn nước ra sàn ngoài. Bù lại thuận tiện đi lại và được chào đón thân thiện và ăn sáng ngon nên ok ạ.

Stayed at Hoa Hoang Hotel for 3 weeks. Service: 1. The front desk receptionist, Nga, is helpful, patient, and polite. She is always cheerful and attentive, even while handling calls and assisting other guests. She addressed my concerns clearly, answered all my questions, and is very pleasant to communicate with. 2. Breakfast buffet: staff is always on their feet. I see there’s two main servers, sometimes a third one. They’re very focused but it’s also because they have a lot of tasks - prep, cook, clean, replenish and clear all the dining tables. The tables are not always wiped down, but if you ask, they will address it immediately. Two weeks in, they hired a fourth server which was nice because tables were cleared and cleaned faster. There were a variety of food options with a few soup dishes that rotated each day. They serve mainly carbs and didn’t have many vegetarian options and not a lot of protein in general. They had breakfast chits that we would have to collect from the front desk each day and hand-in to the breakfast staff, they’re very on top of collecting the chits. 3. Room service: We never ordered food to the room. For a few nights, we did order dinner (rice, meat and a veggie dish). They can make anything you ask for either for lunch or dinner. If you don’t feel like going out, their cooking is quite tasty. We’d asked for new towels daily, our 2 water bottles, toilet paper and to empty our garage. We would ask to change or bedding every few days. 4. Rooms 614/615: 614 is the superior twin room and 615 is the superior queen room. My mom stayed in room 614 and my husband stayed in room 615 while I went back and forth. Furniture and flooring was exactly like in the photo online. Both rooms had working air conditioner and a ceiling fan and working mini fridge. TV in the rooms were not a SMART TV but we didn’t mind. The room cost the same although I don’t think room 615 is as nice as 614 since the washroom in 615 felt a bit older (the trimming had more mold and ceiling height was low). My husband who is 5 feet 8 inches (172 cm) would need to bow down to wash his head. Toilets flushed well in both rooms and water pressure was strong. There were tiny ants in both washroom floors and counters but it is Vietnam, we accepted it. Since it was not filled with them, it was not a concern. Beddings and towels are OKAY (meaning it was a pass for us) Some had light stains and tiny rips but it didn’t feel disgusting. 5. Cost: It was about $36 CAD after fees and taxes for each room, I booked a few nights online and a few nights in person which worked out to be around the same price after the conversion. Depending on the website promo, you may be able to get a better price per night online. 6. Location: calling for a taxi, grab, xanh sm takes a tiny bit of time because they’re on a one way street. But it’s walking distance to a park which is great! Overall rating 3.7, I would say it is like a Best Western hotels/suites in Canada. Service and staff 4 star, building and rooms 3.5 star. According to google, they are a 3 star hotel and I would agree. I would recommend a couple and family to stay. And I would return.

I’ve chosen this place because it was close to the airport. The first thing is I assumed that because it’s close it’ll be really easy to get there after arrival, but actually taxi drivers don’t want to go there because for them is better to get more money from the trip to the city center then driving you for five min to this hotel. Then after finally arriving the staff that will meet you won’t have any hint of a smile on their face and will treat you like you’ve pissed them off only with your disturbance of their peace, the morning shift by the way was exactly the same. The room itself was ok, just as I assumed by the pictures but with the closer look you can see that lots of breakage and damaged stuff in the room

We traveled around Hanoi and Sapa for 2 weeks and stayed at 5 hotels. Unfortunately, this was the one with the poorest service. The hotel felt overly strict. Even though our room was ready, they insisted that check-in could not be before 14:00 unless we paid an extra fee. We were also required to sign an agreement stating that we would be responsible for any damaged or missing items. Being asked to sign this kind of agreement itself left a very bad impression. I have never had to sign such an agreement at any hotel in my life. In contrast, the other 4 hotels made us feel genuinely welcomed, cared for, and were always helpful. The room design was nice, but the toilet often needed to be flushed 2–3 times, the shower leaked badly, and there was a strong drain smell in the bathroom. Breakfast was very basic. Overall, for this price, there are many better hotels to choose from in Hanoi.

What a perfect little place to stay if you have a late arriving flight or a very early morning one. I found the staff here extremely friendly and they used Google translate to communicate. The room was immaculate and offered fantastic value. They offer breakfast at an additional charge , very reasonable and their iced coffee is superb, highly recommend. An ideal place to stay for a night.