Hotel berhampiran Kota Imperial, Hue

The hotel is not in the city centre, but that's why we choose it ..... for the tranquility and the quite environment. The establishment is impeccable, we pay around HK$8xx, and have to admit this is very good value (even considering not much facilities). The restaurant team are awesome, very attentive, eagar to assist in a warm and welcoming manner. We went for breadfast daily, and from the second day, they remember our breakfast drink! The spa, much room for improvement...... considering the price, really would not expect ”smelly” bath robe (the price is around 2 to 3 times the price one pay at a spa parlour locally). During my stay, the hotel is under a planned renovation construction (we were told) - work is going on even over the weekends, that was very unfortunate. Especially we are looking for a quite hotel! I really think they should state at the booking portal and let people know! The most disappointing part is, the reception team were recommending car service to us (for our return trip to Danang). The original price quote was US$92. We booked. On the departure day, we were asked to pay, the bill was shown in VND (local currency) and I noticed there are service charge and tax applied. So I ask if the US$92 included the service charge and tax. The reception gentleman was slight agitated and say something like ”every body knows service charge and tax are applied to bills in Vietnam”. We were then checking the bill and tried to figure out if the US$92 were inclusive of the service charge and tax. While we were doing that, the reception gentleman told us, yes, the US$92 were already including the the service charge and tax. We were a bit itimidated then, and not wanting to further ruin our holiday mood, so we paid and leave. The car trip was very pleasant and the driver was very polite and attentive. When we are home, we check the bill again, and find out, we paid around US$112 for the trip. (ie, the originally quote price US$92 is not inclusive of service and tax. More so, the reception gentleman that explained the price to us, was either uncompetent or dishonest!

I was treated like royalty from the moment I arrived for my 4 night stay. Requested a much earlier check in with no problem & no extra cost. Was offered a free upgrade to an incredible much larger apartment with a balcony overlooking the lagoon. Very comfortable bed & pillows. The housekeeping staff cleaned every day & left fresh water & fruit. The breakfast selection is huge with an 'egg station' to have your eggs cooked just how you like. I ordered dinner to my room in the evening & the food & service was impeccable. The free Yoga & Tai Chi Classes are an extra bonus & I got the chance to kayak on the Lagoon for 2 hours which is also free. If I needed help with anything I just had to message & was replied to immediately. I also requested a later check out & that was done with no problem. The staff here are absolutely wonderful, if only all hotel staff were like this! The only flaw at the Resort is the Bird Room. I didn't know birds would be in cages & unable to fly properly. This was upsetting & I can imagine may put some people off from booking. It doesn't make sense to cage birds when you are surrounded by them at the Resort. Apart from that aspect I have thoroughly enjoyed my stay & thank everyone who made it such a memorable experience.

Perfect vacation spot, away from the city. Takes about 10 min grab ride to the city and attractions. They upgraded us from a one bedroom villa to a two bedroom villa. Rooms r comfortable and clean. It has induction cooker, fridge and freezer, microwave, but no utensils provided (I believe you can ask for them). The private onsen in the apartment is clean and hot spring water is less warm than the public onsen. Would recommend visitors to go for both the public and private onsen to get the full experience. The public onsen (ie. They call it ”luxury onsen”) includes both indoor and outdoor hot spring pools, saunas and a cold bath... Similar to those in Japanese onsen (and even cleaner). Breakfast has a wide variety of choices, both Western and Asian. We took a full board plan (breakfast, lunch dinner) on our 3rd night. To be honest, we think that half board (breakfast and dinner only) is sufficient as the lunch and dinner menu at the Sasa café is the same. The landscape of the resort is pretty and many places to relax and enjoy the scenery. The only feedback I have is that there are ants indoors, in the room and on the cafe tables (unavoidable due to environment where the resort is located). The path leading to the apartment entrance has rocks, so be careful with your luggage. Lastly, service was excellent.

Our stay here in Hue was honestly fantastic, starting with the unbeatable location - you step outside and literally everything you need is right around the corner. The room itself was a major highlight. We absolutely loved the panoramic windows, and the blackout curtains were top-notch, letting us actually sleep in without the morning sun waking us up. The level of cleanliness was impeccable across the board. The bed and pillows were decent and comfortable enough, but I do have one practical suggestion for the management: they really need to switch to proper fitted sheets. Using flat bottom sheets that constantly pull up and bunch together during the night is just annoying and takes away from the otherwise premium feel of the room. The breakfast was a total win. The buffet is gorgeous, offering a massive and incredibly diverse spread of delicious options to kick off the day. The only real curveball was the check-in experience. Instead of a warm, welcoming vibe, the front desk staff immediately hit us with a rigid list of ”rules and don'ts” in a surprisingly abrasive and almost rude tone. It definitely lacked that essential hospitality touch. Management really needs to coach their team on their delivery and customer service etiquette. But honestly, aside from that initial weird interaction, we had absolutely zero complaints. It’s a beautifully clean, well-located spot with a killer breakfast.

We decided to book our last night in Hue at this hotel after accidentally passing by it. The exterior part looks much nicer than the interior, as we found out after checking in. We thought that this hotel is very new because of its exterior, but acctually it is not. The location is very convinient, close to the main area with a lot of restaurants and nightlife options. We booked a ”deluxe suite”, which was a bit more expensive, primarily because of the windows. Pay attention that the cheapest categories of the rooms DO NOT have windows, which might be dissapointing for some guests. I suggest to pay a bit more for having a room with a window. Our ”suite” was rather small and very basic. The pictures are quite realistic, so you can trust them. The rooms in the front face a constraction site, so you might hear some noise. The TV and the AC worked propely. There is NO pool in this hotel and the staff consists of receptionists only (NO concierge or bellboy service). The girls are friendly and supportive, they allowed us to check out a bit later, as we had our train in the afternoon. The lobby serves also as a breakfast place, there is no designated area for having a breakfast. In our booking the breakfast was included. It is rather basic and is more suitable for local tourists' taste, but western guests won't stay hungry. We particularly liked banana pancakes and their version of pork dimsums. Furits, soup and egg dishes are also available. All in all, this is a very good and affordable option for a short stay in Hue.

I had a wonderful stay at this hotel. The location is perfect, situated right in the heart of the city and close to many local attractions. My room was exceptionally clean, spacious, and offered a stunning view from the window. The bed was incredibly comfortable, ensuring a great night's sleep. What truly stood out, however, was the staff. They were extremely welcoming, polite, and always ready to help with a smile. The breakfast buffet also had a wide variety of delicious options. I highly recommend this hotel to anyone and will definitely come back!

This is so far the best ever resort I've had the pleasure to stay at. From exclusive and delicious food, to a delightful Spa, this resort has everything you need or want. The restaurants: Moomba, Rice Bowl, Rice Bar and Saffron, offer a wonderful selection of dishes suitable for lovers of meat and fish, and also suitable for vegans as well. The pool is incredible and has a nice little bar. The staff members are beyond friendly and caring. They remember your names, they always ask about your stay and they pay close attention to all of your needs. Especially, I'd love to mention Hien, who was very kind and caring, Linh, a wonderful lady, making sure we had no issues during the stay, and Trinh, who was a joy to talk to when we visited the golf facility. Overall, it was our second time there and we'd definitely go back!

When we got there, we welcomed so warmly by Han on the receptionist, a very good man who packed our breakfast the next morning because our flight was leaving so early. The staff was really welcoming, the rooms are clean, the pool is amazing and the food was great.

The hotel is value for money. Location is good which near to a river at the back of the hotel. The hotel provide us the room with a big window which have a river view. Easy to locate for food and coffee, all shops are within 5 to 10 minutes walk from the hotel. The hotel not located at the main road, it is less noise during the night. The popular Hue walking street is only 10 minutes from the hotel. Popular restaurant is just about 15-20 minutes walk from the hotel. The staff and friendly and helpful, they help us to book the limo from Hue to Hoi An, and always follow up when the limo come late to hotel to pick us up. Highly recommended if you just want to spend decently on stay but intend to spend more on food instead.

Кровать немного подуставшая. Когда на ней пытаешься переворачиваться, начинает хрустеть, как будто чуть и провалишься. Дверь сильно хрустит когда открываешь. Из плюсов. Есть горячая вода. Хорошее расположение. Близко везде. В целом норм, но можно было бы конечно и ремонт провести. Я в целом никакого дискомфорта не испытывал