Hotel berhampiran Sungai Perfume, Hue

The hotel is not in the city centre, but that's why we choose it ..... for the tranquility and the quite environment. The establishment is impeccable, we pay around HK$8xx, and have to admit this is very good value (even considering not much facilities). The restaurant team are awesome, very attentive, eagar to assist in a warm and welcoming manner. We went for breadfast daily, and from the second day, they remember our breakfast drink! The spa, much room for improvement...... considering the price, really would not expect ”smelly” bath robe (the price is around 2 to 3 times the price one pay at a spa parlour locally). During my stay, the hotel is under a planned renovation construction (we were told) - work is going on even over the weekends, that was very unfortunate. Especially we are looking for a quite hotel! I really think they should state at the booking portal and let people know! The most disappointing part is, the reception team were recommending car service to us (for our return trip to Danang). The original price quote was US$92. We booked. On the departure day, we were asked to pay, the bill was shown in VND (local currency) and I noticed there are service charge and tax applied. So I ask if the US$92 included the service charge and tax. The reception gentleman was slight agitated and say something like ”every body knows service charge and tax are applied to bills in Vietnam”. We were then checking the bill and tried to figure out if the US$92 were inclusive of the service charge and tax. While we were doing that, the reception gentleman told us, yes, the US$92 were already including the the service charge and tax. We were a bit itimidated then, and not wanting to further ruin our holiday mood, so we paid and leave. The car trip was very pleasant and the driver was very polite and attentive. When we are home, we check the bill again, and find out, we paid around US$112 for the trip. (ie, the originally quote price US$92 is not inclusive of service and tax. More so, the reception gentleman that explained the price to us, was either uncompetent or dishonest!

⭐️⭐️⭐️⭐️⭐️ Exceptional Stay with Outstanding Hospitality ⭐️⭐️⭐️⭐️⭐️ My stay at Scarlett Boutique Hotel, Hue was absolutely wonderful and truly exceeded all expectations. From the moment I arrived, I was warmly welcomed by the incredibly friendly, professional, and attentive staff, who made me feel at home immediately. The accommodation was spotless, elegant, and very comfortable. The room was beautifully designed with great attention to detail, offering a peaceful and relaxing atmosphere after a long day of sightseeing. Everything was well-maintained, and the bed was extremely comfortable. What truly sets this hotel apart is the exceptional service and genuine hospitality. The staff went above and beyond to assist with transportation arrangements, local recommendations, and every request I had — always with a smile and sincere kindness. Their helpfulness made my trip in Hue smooth, stress-free, and truly memorable. If you are looking for a hotel with excellent accommodation, outstanding service, and truly warm-hearted staff, I highly recommend Scarlett Boutique Hotel. I will definitely choose this hotel again when I return to Hue. With heartfelt thanks to the entire team, and special recognition to Ryan and Linda, for their outstanding hospitality and for delivering such an exceptional and memorable stay.

I was treated like royalty from the moment I arrived for my 4 night stay. Requested a much earlier check in with no problem & no extra cost. Was offered a free upgrade to an incredible much larger apartment with a balcony overlooking the lagoon. Very comfortable bed & pillows. The housekeeping staff cleaned every day & left fresh water & fruit. The breakfast selection is huge with an 'egg station' to have your eggs cooked just how you like. I ordered dinner to my room in the evening & the food & service was impeccable. The free Yoga & Tai Chi Classes are an extra bonus & I got the chance to kayak on the Lagoon for 2 hours which is also free. If I needed help with anything I just had to message & was replied to immediately. I also requested a later check out & that was done with no problem. The staff here are absolutely wonderful, if only all hotel staff were like this! The only flaw at the Resort is the Bird Room. I didn't know birds would be in cages & unable to fly properly. This was upsetting & I can imagine may put some people off from booking. It doesn't make sense to cage birds when you are surrounded by them at the Resort. Apart from that aspect I have thoroughly enjoyed my stay & thank everyone who made it such a memorable experience.

Our experience at the hotel was more than we possibly could have expected before coming. First of all, the territory surrounded by the beautiful rice paddies is something absolutely unique. Garden, pool, a small lake, an artificial waterfall, lots of colourful fishes - it’s was so enjoyable to take a rest closer to nature from the hustle and bustle of the city. The other thing is the people: the hotel staff is simply excellent. Everyone we interacted with was willing to help and do their best to make us feel comfortable. It's difficult to single out anyone, as a great vacation is a team effort. Many thanks for our wonderful vacation!

Our stay here in Hue was honestly fantastic, starting with the unbeatable location - you step outside and literally everything you need is right around the corner. The room itself was a major highlight. We absolutely loved the panoramic windows, and the blackout curtains were top-notch, letting us actually sleep in without the morning sun waking us up. The level of cleanliness was impeccable across the board. The bed and pillows were decent and comfortable enough, but I do have one practical suggestion for the management: they really need to switch to proper fitted sheets. Using flat bottom sheets that constantly pull up and bunch together during the night is just annoying and takes away from the otherwise premium feel of the room. The breakfast was a total win. The buffet is gorgeous, offering a massive and incredibly diverse spread of delicious options to kick off the day. The only real curveball was the check-in experience. Instead of a warm, welcoming vibe, the front desk staff immediately hit us with a rigid list of ”rules and don'ts” in a surprisingly abrasive and almost rude tone. It definitely lacked that essential hospitality touch. Management really needs to coach their team on their delivery and customer service etiquette. But honestly, aside from that initial weird interaction, we had absolutely zero complaints. It’s a beautifully clean, well-located spot with a killer breakfast.

Having stayed at a Banyan Tree resort in the past, I had high expectations of this resort and I have to say, it did not disappoint me in one bit. Firstly, I have to mention the exceptional service. There is not a single thing the staff are not prepared to do in order to make your stay as comfortable as possible. Being a Muslim traveller, we had some concerns regarding the halal aspect of the menu. But I'm glad to say that the chefs understood the requirements and accommodated us flawlessly. We stayed in the pool beach villa for my daughter's 27th birthday, we booked two side by side. The villa itself was sensational. Getting up in the morning, walking on your own patio to your private pool, a stone throw away from the sandy beach, it's literally heaven on earth. Again, I will go back to the service levels because this is what truly makes Banyan Tree the special brand that it is. Thank you so much for your hospitality and your caring. Special mention to Nhi, Hung and Tan for making it extra special. The only downside is that it's slightly off the beaten track. A night out in Danang is a 2 hour round trip. But we spent the first 5 days of our holiday doing all the exploring and Banyan Tree Lang Co was the perfect wind down before heading home. I highly recommend anyone looking for a luxury escape in Vietnam, pick this place!

We decided to book our last night in Hue at this hotel after accidentally passing by it. The exterior part looks much nicer than the interior, as we found out after checking in. We thought that this hotel is very new because of its exterior, but acctually it is not. The location is very convinient, close to the main area with a lot of restaurants and nightlife options. We booked a ”deluxe suite”, which was a bit more expensive, primarily because of the windows. Pay attention that the cheapest categories of the rooms DO NOT have windows, which might be dissapointing for some guests. I suggest to pay a bit more for having a room with a window. Our ”suite” was rather small and very basic. The pictures are quite realistic, so you can trust them. The rooms in the front face a constraction site, so you might hear some noise. The TV and the AC worked propely. There is NO pool in this hotel and the staff consists of receptionists only (NO concierge or bellboy service). The girls are friendly and supportive, they allowed us to check out a bit later, as we had our train in the afternoon. The lobby serves also as a breakfast place, there is no designated area for having a breakfast. In our booking the breakfast was included. It is rather basic and is more suitable for local tourists' taste, but western guests won't stay hungry. We particularly liked banana pancakes and their version of pork dimsums. Furits, soup and egg dishes are also available. All in all, this is a very good and affordable option for a short stay in Hue.

When I arrived no one was there to help me bring my cases up the starts. Staff was very friendly at reception. Rooms are pretty dated but clean. The swimming pool was out of service, it was the main reason I booked the hotel. Best thing about the hotel is the location

When we got there, we welcomed so warmly by Han on the receptionist, a very good man who packed our breakfast the next morning because our flight was leaving so early. The staff was really welcoming, the rooms are clean, the pool is amazing and the food was great.

Кровать немного подуставшая. Когда на ней пытаешься переворачиваться, начинает хрустеть, как будто чуть и провалишься. Дверь сильно хрустит когда открываешь. Из плюсов. Есть горячая вода. Хорошее расположение. Близко везде. В целом норм, но можно было бы конечно и ремонт провести. Я в целом никакого дискомфорта не испытывал