Hotel berhampiran Pantai Sao, Pulau Phu Quoc

Tempah 2 bilik. Berhampiran pantai, lobi hotel adalah hebat. 15min berjalan kaki ke grand world. Sangat disyorkan untuk semua jenis kumpulan Kelab kanak-kanak adalah mesra kepada anak-anak kami dan juga Popcorn dan jus adalah percuma.

Pros: -The location was really nice if you want to visit Night Market or Sunset Town. -The view from my room was stunning. -The amenities in the hotel were great! -The gentleman at the tour table was amazing and helpful! -The servers and waitress/waiters in the restaurant were outstanding! Awesome customer service! -The SPA and customer service was absolutely wonderful! It is a must visit! Cons: -The room could use an update. The tub and shower needed to be cleaned better. You could see the dirt in both. -Lack of security: I was a solo traveler this time. I lost my key but wasn't sure if I left it in the room or someplace else and asked for new ones at the front desk. Typically when that happens at ANY hotel, they void the previous room key and provide new ones. Well, the guy at the desk 1st said I needed to pay 100000vnd for a new set of keys. I immediately told him that I was not paying for another set of keys to a hotel room. Then, he had a bell hop guy use a ”master key” I assumed to open my door. I was flabbergasted! I immediately did not feel safe that night knowing a bell hop or anyone else could open the door to my room. For someone who travels alone at times, and a women, I have NEVER seen that before. I checked out the next morning. I highly suggest to the hotel that you change this!

Kami sangat menikmati penginapan 7 malam kami di Pullman, kolam renangnya bagus dan besar, namun lantainya sangat licin di kawasan percikan kanak-kanak, adalah penting untuk memperbaikinya untuk keselamatan. Bilik kami adalah baik, bersih, satu-satunya perkara yang saya cadangkan ialah menggantikan perapi rambut dengan jenama yang berbeza. Sarapan adalah yang terbaik, banyak pilihan dan lazat. Kami juga mempunyai makan malam yang indah di Mad Cow, Pemandangannya luar biasa dan makanannya sangat enak! Mereka juga mengadakan pesta buih di kolam renang beberapa hari seminggu sekitar jam 4 petang, kanak-kanak sangat seronok! Hotel Pullman terletak berhampiran dengan lapangan terbang, dan mudah untuk ke tarikan sebelah selatan, seperti bandar matahari terbenam, kereta kabel dan lain-lain. Kami pasti akan kembali ke Pullman lagi.

Very disappointing experience. This hotel simply does not meet the standards of a 5-star property, mainly because of its front desk and sales team. We originally booked three rooms. Based on the room rates available, upgrading to a 3-bedroom villa should have required only around RM100 in additional payment. However, the front desk insisted on charging us more than RM1,000 extra for just one night and refused to negotiate or offer any reasonable solution. The problems continued during check-in. We had booked two king rooms and one twin room, but instead of informing us that the twin room was unavailable, the staff simply asked if we could accept another king room. When we declined, they suggested that we pay even more to stay at their other Mövenpick property instead of taking responsibility for the issue. The biggest disappointment was the front desk’s lack of professionalism and problem-solving ability. Every time we made or extended a booking through Trip.com, the platform confirmed our reservation and payment immediately, yet the hotel repeatedly claimed they “couldn’t see the booking” and asked us to contact Trip.com ourselves. We spent hours at the front desk on multiple occasions waiting for them to sort out issues that should have been handled internally. Every extension became the same frustrating process. To be fair, not all staff were bad. The buggy service team and most other hotel employees were friendly and helpful, and one gentleman at the front desk who wore glasses was polite and professional. Unfortunately, everyone else at the front desk, as well as the sales team, left a very poor impression. The villa itself was comfortable, although the housekeeping could have been more thorough. At this price point, I expected a smooth and professional 5-star experience. Instead, we experienced poor communication, weak management, and constant frustration. The excellent service from other departments could not make up for the failures of the front desk and sales team. I would not recommend this hotel unless significant improvements are made to the front desk management, staff training, and customer service.

This has to be one of the best—if not the best—resorts we’ve ever stayed at. The service was exceptional from start to finish, and the buffet breakfast was absolutely top-notch. We did have a small issue with the air conditioner, but the team resolved it promptly and even gave us complimentary drink vouchers as a thoughtful gesture. That level of customer service really stood out. Highly recommend this resort, and we would happily stay here again!

Great stay with excellent service. The staff were very friendly and welcoming, the room was comfortable with a nice view, and the location is super convenient near the airport and town. Vietnamese breakfast was delicious, and special thanks to Koll from the Guest Experience team for the great care throughout my stay.

Good to all travelers! We stayed at this hotel as a family. We rented two rooms. The hotel is new. No more than two years after the opening. The description of the hotel and rooms fully corresponds to the website. I must say right away that the hotel can be rated five out of five, everything else is not the fault of the hotel and its service. This is a problem common to the entire island of Phu Quoc. The island is preparing to host a major economic summit in 2027. The whole island is one big construction and reconstruction project. It is not surprising that suddenly reconstruction and equipment for a new tourist facility (hotel, shop, restaurant, etc.) can begin in neighboring buildings, but we must pay tribute to the fact that the silence regime is still observed. This is Saturday and Sunday, a complete ban, repairs are possible only from 8:00 to 11:00 from 13:00 to 17:00. HL Melody in the neighboring block is completing reconstruction for its own apartments, that is, it is expanding its offer. It is said that everything will be finished by March 2026. But I repeat, it's everywhere on the island and on Khem in particular. If you think that hotels such as La Grotta, All Sand, Paralia, ANN and others of this class of hotels will be better, then you are mistaken. Construction and reconstruction are going on everywhere. Unlike these hotels, the location of HL is much better, far from the noise of the crowd of vacationers, the noise of passing cars and bikes. Khem Beach is a 10-minute slow walk away. The windows of rooms 101, 201, 301, and so on overlook the rainforest. At night, we turned off the air conditioner and slept with the windows open in complete silence. In the morning, we were only bothered by the roosters of the neighboring village and the forest birds. Tips for nearby restaurants - Chinese Fu Lu Kang (excellent work by a professional chef, instant service, full Chinese menu, except for Peking duck, we recommend absolutely everything). Grill Station is a decent menu when you want to switch from Vietnamese cuisine. Com Nha Vietnamese Cuisine is the latest restaurant on the way to the beach. Very affordable prices and excellent food quality. Better than on the beach - Draft Beer Bai Khem. We used the last one when we were at the beach all day. I recommend all the listed restaurants. KingKong has the best currency exchange, while Khem has a 1% worse exchange rate. If you skip the transport to KingKong, then the course is the same. The general advice on Khem's vacation location is if finances allow, then Premier Residence, New Wolrd, JW Marriott. That is, the territories that were closed and completed for reconstruction with half board. The latter is important because Vietnamese cuisine is sparse and monotonous. At the same time, you are guaranteed that you do not have large-scale repairs with the demolition of floors behind your wall. We recommend the Shop-center and farm of sea and river pearls - Ngoc Hien Pearl Farm. You can even book a transfer from the hotel if you really intend to buy something. HL Melody service: very good. The Ngoan concierge is a very polite and helpful employee. Our respect. Rooms: new and clean. Cleaning was carried out every day. Towels are changed every day. The linen is all snow-white and dry. Please note that there is an error in the description of one of the rooms. There is only one kitchen for self-catering and breakfast on the ground floor. In the lobby there is a stove, refrigerator, dishes, professional coffee machine, water, drinks, Two bicycles in free use. Internet - WIFI is fast without freezes. There's an elevator in the hotel, but you can't hear it at all. In general, the sound insulation is good. We recommend this hotel. The price is fair and affordable, and the service corresponds to the hotel class. I repeat that the problems of reconstruction are a problem of Phu Quoc in any new location of tourist clusters - Marina, SunSetTown, Khem, and etc.

Прекрасное тихо, уютное и очень зелёное место. Встретили, привезли до виллы. Все было чисто, красиво, уютно. Есть нюансы, количество открытых спален зависит от количества заявленных людей. Это странно. Просто уточняйте этот момент. Белье роскошное, полотенца свежие. Вид шикарный. Тишина вокруг. Пожалуйста, покупайте новые губки для посуды для новых жильцов. Я думаю Вам это не накладно, а впечатление будет лучше

Good to all travelers! We stayed at this villa as a family. We liked the villa very much, we rate it 10/10. The house's design is thoughtful. The rooms are well thought out and well equipped. The bathrooms are very nice. The landscaping with tropical trees and flowers is great. Bougainvillea is great. The night lighting of the villa is very impressive. Every three days there is a complete cleaning and replacement of all towels. The linen is new, dry and spotlessly white. There is a washing machine. It helped a lot with rinsing beach clothes, T-shirts, and beach towels. Everything was dry in the morning. The kitchen is equipped with everything you need, but I would advise the manager to change one of the pans, add 8 earthenware cups instead of plastic ones and 10 pieces of small teaspoons and add 8 large plates for the main course. In this case, there will be nothing to complain about. Our extended family was comfortable staying in this villa. Everything is completely consistent with the description. The location is in a quiet location in the complex of the same Sun Tropical Village villas. Security with a barrier around the perimeter, video cameras and more. Everything is great, but take into account one very important point. This is a problem common to the entire island of Phu Quoc. The island is preparing to host a major economic summit in 2027. The whole island is one big construction and reconstruction project. And not all the villas in this complex are ready for operation. At the moment, only 30% are involved. The rest are being put into operation very quickly. With us, one of the neighboring villas was fully equipped by about 40 workers, from concrete to complete furniture and landscaping in 12 days. The pace is impressive. So, if your villa is nearby, then you will have noise problems. I talked to one of these residents, who complained that he had a villa for rent for a month, and nearby repairs. Fortunately, during our stay with Evelyn, preparatory work was just beginning. Tips for nearby restaurants - Chinese Fu Lu Kang (excellent work by a professional chef, instant service, full Chinese menu, except for Peking duck, we recommend absolutely everything). Grill Station is a decent menu when you want to switch from Vietnamese cuisine. Com Nha Vietnamese Cuisine is the latest restaurant on the way to the beach. Very affordable prices and excellent food quality. Better than on the beach - Draft Beer Bai Khem. We used the last one when we were at the beach all day. I recommend all the listed restaurants. KingKong has the best currency exchange, while Khem has a 1% worse exchange rate. If you skip the transport to KingKong, then the course is the same. The general advice on Khem's vacation location is if finances allow, then Premier Residence, New Wolrd, JW Marriott. That is, the territories that were closed and completed for reconstruction with half board. The latter is important because Vietnamese cuisine is sparse and monotonous. At the same time, you are guaranteed that you do not have large-scale repairs with the demolition of floors behind your wall. We recommend the Shop-center and farm of sea and river pearls - Ngoc Hien Pearl Farm. You can even book a transfer from the hotel if you really intend to buy something. Service: very good. Concierge is a very polite and helpful employee. Our respect. Rooms: perfect Two bicycles in free use. The manager needs to fix the seat on one of the bicycles and lubricate the chains. Internet - WIFI is fast without freezes. I recommend this villa for 10/10, but I advise you to check about possible repairs before renting.

Хорошо, уютно. Много зелени. Неплохие завтраки. Чистый бассейн.