Hotel berhampiran California Garden, Melbourne

This place was close to The MCG and ideal for us. We wanted free parking for 10 days and this was provided by a refunded permit. Gary at reception was friendly and helpful. On-site coin operated laundry was clean and worked well. Our room was basic and quiet with a very comfortable king bed. Rooms were scrupulously clean although the bathroom needed an exhaust fan and better water pressure in the shower but room cleaning service was available daily. Decor could have been a little better but for the price we’re happy to stay there again.

I booked directly so the property was removed from fees through a 3rd party. I asked about parking and was advised it was in the basement i asked to book and was advised no need to, was also advised that there is street parking. On arrival i was met with a very Pompas young woman who requested a $150 bond ( nothing was mentioned at time of booking ) i asked why and was told ALL HOTELS CHARGE THIS I advised never had i before been charged. I was also charged a parking fee again not mentioned at point of booking. I took my bags to the room and on returning to outside the building met other travelers who advised me they were charged $100 bond and they also were shocked. I was left thinking why was i charged $150 The apartment was clean and bed comfortable however my experience with the staff outweighed the room and bed. . On returning to me home I called to speak to a manager re this and was met with a manager ( HE CALLED HIMSELF THAT ) FROM EAST Melbourne apartment .. He was very rude on the phone over talked me entirely , he asked me my personal details i gave them then the room number i gave it. He then heated up and said we dont have that room number , not being from Melbourne I asked are you near Station Pier ( he replied I dont know this ) I then said so you dont know where the boat leaves to go to Tasmania. He said no I said really and you're in Tourism . He said no and started over talking me so fast I could hardly understand him ( he was not a national person ) no not being racist just stating facts. He then hung up on me I was shocked i did call back and asked to speak to General Manager he gave me an email address ceem@cityedge.com.au. If this is they type of Up front Managers that the Edge Apartments have as the face of their company then I am shocked working in Tourism myself for many years I would never have this person working for my company and to know general points of information about the State I was working in is an embarrassment to any organization..

Pluses: - Loved our experience - both hotel and location. - Staff are fantastic and super friendly. Nothing is an issue - we felt very welcome. - Room was great, quiet and comfortable. It's an old building which has been spruced up with new paint and furnishings. - Bed was excellent and room very clean. Room for improvement - One of the lifts (there's only 2) is terribly slow and should be replaced. - There's only so much you can do with an old building but we had no complaints.

A brand new hotel is always good to experience - fresh rooms and public areas. Great staff throughout. Excellent coffee in lobby. Great location with awesome bars and restaurants close by. My only negative is “city view” rooms have a city view when standing up - but when sitting down or in bed the glass has privacy screen as lots of other buildings around.

I have recurring visits to the Mantra Jolimont. The tram stops nearby make it relatively accessible to the city which one can walk to through the parks if one has time. Not a sound disturbed me during my three night stay and the apartment upgrade was welcome and comfortable. I also appreciated the very generous welcome pack. It was a little cold in the room as the central heating control was not working but the kind gentleman at reception provided me with a portable heater which sufficed.

I am interstate for business on a regular basis and have stayed in many well rated accommodation venues however, I struggle to find anything to criticize at this hotel. The staff are amazing - nothing is too much trouble, they do all the little things, over and above what I would expect to make you feel like a special guest. They all seemed to be ”hand-picked” to suit the service culture of the hotel. The quality and cleanliness of the facilities are A1. The rooms are comfortable and quiet. A small table & chairs, couch and huge TV were a welcome feature. The conference facilities worked well. Conference catering, breakfast room and intimate Bistro/cocktail bar offered quality food & drinks. My partner is disabled in a wheelchair and all his needs were well & truly met in a standard room. Only 1 suggestion - it would be great to have magnetic door stoppers installed so the door will stay open while moving through with the wheelchair or bags. Thank you Marriott Team, we will definitely be back :)

Clean rooms, friendly staff and perfect location. Easily accessible to the public transport and eating points. Great value for the money. Good budget option for a short visit. I would love to come again.

We were warmly greeted and served by front desk personnel Tina on 28-Nov-2023 evening. Everyone is equally helpful, even though it is a busy hotel with many travellers checking in and out. Hotel room is simple but the hotel location is great, right beside the Chinatown and the CBD area etc. You can walk to anywhere, K-Mart, plenty of restaurants and shops. Lovely breakfast spread enough to start our day well 🥰

Perfect location and nice staff. But that’s all. The room was completely different from the photos. There’s nothing like curtains to block the water from shower and the water just splashing around the toilet and the whole floor. If we knew this, we wouldn’t have booked this hotel. Location is perfect so I would recommend this hotel to people who don’t really care about shower.. Other rooms could be different and better than our room…

pros: Good situation, Convenient transportation nearby. cons: Maybe cause of detergent or disinfectant of bed sets, I felt my skin was itchy that never happened the hotels I lived before. After I lay down in the bed for 20mins, the itchy feeling came. When I went out, no itchy feeling came. We three people lived in this hotel, I was the first person to feel that. lateron, other two felt like I was. Alo, one of staffs at the front desk is not professional, my room number is 339, I said three thirty nine, he didn't know; I said double three nine, he didn't get it ether and he said I said wrong number. These number expressions are common in the North America