Hotel berhampiran Glass Creek wetlands, Melbourne

Pros: Comfortable, huge bed Nice balcony although no cover so not great when it rains Lots of free ‘extras’, like wifi, instant coffee, tea and milk, kettle, bottles of water, extra blanket, dressing gown Room service breakfast was great and arrived on time Cons: Way too expensive The place is poorly signposted and almost impossible to navigate Very aloof service, not welcoming at all No recycling bins in the room My heater only worked on and off. I rang the reception to ask about it, told the guy what temperature I wanted when he asked, and he repeatedly tried to persuade me to choose a lower temperature, before hanging up on me. You can’t pay for your room before the day you arrive. You can’t even pay for your room on the day you arrive. You have no choice but to keep the money in your account until you check out. Seems like a policy that will potentially lead to people getting a free room and needing to be chased up later. Why not let us pay in advance if we want to? You can’t pay for the room service breakfast until you check out either. I previously had to cancel a reservation and they asked me for a reason, which was needlessly personal; I don’t know how to politely tell a stranger that the person who was going to have *** with me changed their mind and waited until the last minute to tell me that they weren’t going to show up.

comfortable with air conditioning and a good bathroom and kitchen and cleaned very well plus very quiet and good showering plus quietness in the hallway good customer service and a lot of peace good people around the building and very clean not a dump like other hotels.

Proche du tramway, hôtel propre et conforme ! Personnel très agréable ! Je recommande pour un séjour d’une semaine, il y a beaucoup d’équipement dans la cuisine

I don't know why this hotel is rated 4 stars. It is 2 stars at best. We stayed for four nights, and our room was never cleaned. We had to ask for fresh towels on the third day. We emptied the trash ourselves as it became apparent the property does not offer cleaning service. There isn't a coffee maker in the room, and just a couple of forks and a couple of plates. The room itself felt dirty. The main areas of the building, including the entrance and walkways, were littered with leaves and other materials. We informed a cleaner the area needed to be vacuumed and he said it wasn't his job. We informed the front desk, and they simply nodded their heads. There is a language barrier with the front desk staff. I would not stay here given the lack of cleanliness and service. There aren't many choices in Kew, but I would look in Hawthrone or Richmond, which are relatively close to Kew.

Second time we stayed here because we were preparing our house for sale. Close to our children's school and Camberwell train station. Both our stay here we were given an apartment facing laneway (rear) not facing the petrol station or camberwell rd. So it was quiet and private. Cleaning was ok. They really need to air the apartment for it always smell of food. Beds are OK. Good enough. Location is great for us. Parking is secure but an extra fee of $10/day. Kitchen is ok. A bit small. dishwasher is too small. Dining plates too big for dishwasher! No where to dry dishes when washed manually. Washing machine available. No dryer or drying room. Could hear people next door coughing from our lounge room. Janet the manager was ok. Not the friendliest. Would stay here again because of the location. Better than Quest Apartments!

Usually stay with Quest, tried Punt Hill, disappointed. Staff are on site for part of each day and if something goes wrong or you check-in after hours, you are at the mercy of security guards who can take up to an hour to arrive (not their fault). They have limited capacity to assist. The reception desk phone is an answering service and when told that your room keys are not coded for any access to let you into the garage, building or apartment floor, the response is ”sorry about that, you will have to speak to the hotel the next day”. I did get hold of a duty manager (off site) via the published phone number - not much they could - or would do as they don't attend site. On managing to get to my floor, security guard advised not to leave the room or floor as I could not get back up. The apartment was not cleaned (dried food on benches, floor dirty, orange mould along shower door and glass panels, carpets heavily stained, corridor had rubbish that had clearly been sitting for days. It just felt tired, and run down with little care. This property is clearly seeing the effects of extended COVID19 lock downs with minimal maintenance. The foyer and lifts feel dirty, the lift walls are mirrored and covered in greasy handprints. No idea how ”extra” sanitation was being applied as advertised. The guest car park is full of what looked like weeks of linen piling up in car bays - this didn't change across 5 days ( I did not stay my full 8 -days, left and went somewhere else). In fairness the hotel moved me to a ”better” room. Yes, it was newer but no, the cleaning was just poor. The corridors are heavily stained with liquid rubbish leaks (once a week cleaning means people just put rubbish in the corridor, so it leaks and stains light beige carpet. You can smell it on entry). Any surface that is greater than 2m in height has never been cleaned (years of lint and dust from internal dryers pile up, sink drains clogged with food, food in couch sides, under seats and rugs. Carpets in bedroom are again heavily stained. I have never stayed with this hotel group - I probably won't again. It just left you with a feeling that they are managing assets without any real care of maintaining a standard. Yes, it’s nice to have more than just a hotel room but you are left with a feeling of unease with how little the apartments are actually cleaned. Be careful handing back your key if you are in the basement car park. Once to put the key in the drop box, you cannot access the basement via the lift or stairwell. So, a review on a bad experience that I could not in any way say was ”a one off” - there are many areas this hotel needs to lift its game - 3 star motels are cleaner and more inviting from a guest experience.

One of the WORST hotel experiences ever had! Please, don't book! Our Stay/Room - Bed side tables were FILTHY. Had a layer of dust all over it! - My wife and child (who both suffer from sever asthma), were triggered by the amount of dust that was all over the room. Window seals, curtains, bed side tables, EVERYTHING was dirty. Not sure how much cleaning happens at Amora. - The carpet was just disgusting. So much so, that we did not put our small toddler on the floor/carpet once. Had to put a towel down (no blankets provided) - Bath robes still had Makeup ALL OVER IT - We found a pair of somebody’s socks under the bed..... - Balcony was sooooo dirty. It was flooded with water. Couldn't even walk out there. Dining at Amora - A pathetic excuse for a ''restaurant” - EXTREMELY overpriced. Complete rip-off - My pasta was sloppy, overcooked and had ZERO flavour - Chips were good. That's about it - Staff looked constantly confused at basic requests - We only ate here because it was raining and we didn't want to bring our kids out into the rain Location - The only thing that was good.... Never have I stayed at such a run-down, tired, disgustingly filthy hotel at TOP PRICE. What an ABSOLUTE RIP OFF! Felt more stressed and tired from having stayed here. What a complete waste of money.

We recently spent 2 nights here & booked via booking.com. The hotel stands out like a gold shimmery beacon in a flat landscape but there is no signage to indicate how to access the place. It’s mainly occupied by residents so isn’t like a conventional hotel - this isn’t obvious at booking. There is no contact number so after doing laps of the block I ran out to the front door to see a mobile number for the manager on duty. He opened the underground car park door & we parked. Then checked in where he told us that there was no parking associated with our booking. He ended up finding a spot 20 minutes later. The room was nice. New, clean & had everything you need. The indoor pool needs to be prebooked which wasn’t told to us and the reception hours were different to what the print out of information they gave us at check in. The area has plenty of Asian cuisine options and little else. Finding a coffee or a cafe for breakfast on the Saturday morning was impossible - there’s just nothing open (except maccas). Overall everything was just too difficult & not smooth. Last thing you want after traveling for 12 hours.