Hotel berhampiran Reyes park, Melbourne

The staff were not following COVID protocols. None wore masks. Day manager actually spoke to us with mask on chin and AROUND the safety barrier. One pen used for everything by everyone. Night manager & staff as well as other guests were all maskless. We were not asked to show proof of our vaccination status. Inspired ZERO confidence that they were actually sanitising anything. My partner also felt unsafe as there were a lot of people loitering around the building. The room was clean and tidy. Located excellently for the event we were attending. Hot water worked, loved the choice of flooring. That was all. The room offered only one single bar of soap. No shower gel, shampoo or any extra toiletries as is expected from even the most basic accomodation you can stay in anywhere else. I have stayed in youth hostels in the outback and even they offered more than a tiny bar of soap. There was no indications of any extra services offered or being available. There were no extra pillows or blankets available in the room. One very flat pillow per person and a thin doona only. The pillows were so low that I could not sleep on it and when I asked for another pillow from the night manager I was met with rudeness. He finally gave me an old, dirty pillow with no pillow case (see photos). When I asked for a pillow case he acted like I was being ridiculous. We slept badly as the bed was very hard. Actually went home and slept as we were so tired from the uncomfortable bed. Upon checkout we got stuck in the lift as the door to the G floor would not open. We finally called for help using the phone but even though the front desk manager answered and said he would be with us immediately he was not. We finally left by going back to our floor and using the fire escape to exit via the basement parking. He then told us he couldn’t hear what we were saying on the phone so basically ignored us, and then gave some rubbish excuse about the one elevator being an old one that was not for guests. Basically if we had not exited the way we did we would have been stuck in the elevator for hours being ignored. There was no signage indicating anywhere that one of the two lifts was not for guests, and if the lift was not for guests you would think it would be clearly marked so.

Asrama anak perempuan saya betul-betul bertentangan Walaupun ia adalah kawasan yang tidak bebas, anda boleh menaiki trem percuma hanya 400 meter dari perpustakaan Ia sangat mudah untuk menaiki trem atau berjalan ke mana-mana setiap hari. Saya menginap selama tiga malam dan menukar kepada dua jenis bilik. Bilik ini mempunyai dapur dan ruang tamu, sangat dekat dengan Pasar Wei Ma! Kelemahannya ialah tong sampah dan tuala mandi tidak ditukar sejak beberapa hari ini, tetapi kami tidak peduli, kami hanya boleh mengeringkan tuala mandi di balkoni .

Overall, very satisfied with the stay. The room I got was pretty spacious. There was CCTV on the room floor and hotel guests can only access the level that they stay. The hotel is also within walking distance/free tram ride from many tourist sights. Would have been better if they have a drinking water refill station.

The place was comfortable but it does not clean the whole apartment during our stay.. you have to remind them if we can. Our sink was full of dirty cups and has to do ourselves when we return late. Apart from that, we have a pleasant stay..the staffs are very helpful.

Maybe it was once nice but it has got so many issues with it and I highly recommend you look elsewhere. We stayed in a two bedroom one bathroom apartment and it was honestly the worst hotel we have ever stayed at. We were assigned room 2201W. Here are the issues we encountered during our four night stay. 1. Power outage on our last day with no back up generator for the entire building (both east and west). It’s 31 degrees outside so opening the doors is also not a smart option. Started at 9am and is already over 4 hours. As I have breastmilk in the fridge for my 3 month old, this is my worst nightmare. 2. Safe battery is low. Why hasn’t anyone changed it??? 3. Bathroom shower head plate is broken so water sprays at you un-uniformly and overall unpleasant. 4. Water drips out of the shower but the fall doesn’t go to the drain so the floor remains flooded. 5. Due to point number 4, the bottom of the bathroom door has expanded and the door does NOT close. It is so jammed that it feels like you’d break the handle trying to jam the latch in and back out. 6. Stupid placement of the microwave. You can’t open the microwave door more than 45 degrees. How on earth do you put a dinner plate in there??? 7. Missing cups/ mugs and glasses. 3 mugs, two short glasses, two tall glasses and odd numbered cutlery. Just fix it, for crying out loud! The top rack of the dishwasher was also broken making it difficult to pull in and out the middle rack. 8. Upon check in, we didn’t have any cleaning supplies such as dishwashing tablets, hand washing liquid for dishes or laundry powder. 9. Rooms are so tiny. Don’t expect to be able to open your medium sized luggages inside your room. We kept our two in the so called living space instead. 10. Generally upkeep is not there. Walls have visible stains and grime from previous guests. The whole place just overall felt really really filthy. 11. Not family friendly either. There is a flight of stairs at the entry and no ramp. There is a wheelchair elevator to the side which takes way too long to operate with a crying baby. If you’re on your own, be prepared to lift you pram up or hope a Good Samaritan can help you because the hotel staff won’t. Clearly there are issues within management and housekeeping. I sense laziness and lack of hospitality understanding is to blame. STAY ELSEWHERE!!!

A new and charming hotel, in the district of Docklands in Melbourne. Excellent location, very calm and quiet, next to a Tram Station, free ride to several places in the city, including downtown, walking to the Docklands and the Marina. The room was comfortable and specially clean, great king bed, nice shower with good amenities. Amazing infinity pool with a great view, sauna and a equiped fitness center. The breakfast has great quality, excellent food and beverages. The highlight are the staff, very attentive and friendly, the general manager Mr. Christian, is always available and present. One of the best lounge in Marriott Hotels. The M Club has a super nice atmosphere, excellent options for food and drinks, excellent wines and a chef in the morning preparing a very good breakfast. Congratulations to Fazeel and his team, they are ALL spectacular. I recommend André I'll be back. Thanks to all the wonderful human being from this elegant Marriott Hotel.

This is a really good quality hotel in a nice part of Melbourne. We are Accor Plus members but this night was booked using Emirates points. Accor still gave us a a top floor room with a stunning view and the usual free drink vouchers, which I didn't expect since I didn't book with them. The room was clean with the aforementioned good view and had every thing you need for a short stay. Improvements would be a coffee machine instead of simply a kettle, and a better Chromecast as the one we had just wouldn't work. These are minor issues though. Lifts were very slow, as only one seemed to be operating. Breakfast was efficient and tasty, although the included coffee could be improved and the extra charge coffee was too cold to be enjoyable. All in all an excellent hotel to stay at if you need to stay in the South Wharf end of Melbourne, and we will certainly stay again.

The Royal Hotel provides convenient access to Tullamarine Airport and Melbourne CBD. The accommodation varies in price according to demand, as is usual these days, but it is normally around $100 per night. The Nightcap Social club is exclusively for hotel guests. The Royal has been rejuvenated recently, it's a pleasant place to stay. By the way, the popular dining room serves good, no-nonsense food that is reasonably priced.

We recently spent 2 nights here & booked via booking.com. The hotel stands out like a gold shimmery beacon in a flat landscape but there is no signage to indicate how to access the place. It’s mainly occupied by residents so isn’t like a conventional hotel - this isn’t obvious at booking. There is no contact number so after doing laps of the block I ran out to the front door to see a mobile number for the manager on duty. He opened the underground car park door & we parked. Then checked in where he told us that there was no parking associated with our booking. He ended up finding a spot 20 minutes later. The room was nice. New, clean & had everything you need. The indoor pool needs to be prebooked which wasn’t told to us and the reception hours were different to what the print out of information they gave us at check in. The area has plenty of Asian cuisine options and little else. Finding a coffee or a cafe for breakfast on the Saturday morning was impossible - there’s just nothing open (except maccas). Overall everything was just too difficult & not smooth. Last thing you want after traveling for 12 hours.

My partner and I have stayed at Mercure Doncaster many times this year. My partner holds a Platinum Accor plus, each time we have stayed here the staff have been so knowledgeable of the loyalty program and welcome us as such. When ever available we are upgraded, which is always a nice suprise. This particular visit I went down stairs to the bar to use my complimentary drink vouchers and was pleasantly welcomed by the bartender, Jack. Jack was amazing, he k ew exactly what I could use with my voucher (which usually the staff are not). Jack was also so knowledgeable on the drinks at the bar. The hotel is lucky to have him as part of the team. Currently writing this while sitting in the nice bath in my room at the hotel