Hotel berhampiran Rutledge Ln, Melbourne

I stayed for 3 nights from 30 May 2024. I've sent the email in advance and let them know that I will arrive there in the morning by the early flight. I didn't expect to be able to early check in, so I was going to ask them to keep my luggage. However, they prepared a room for check in early and it was a nice surprise that they provide me un upgraded room! My key didn't work at the lift, but the receptionist lady was very helpful and come with me to the room and swiped the key and checked the key worked in the room. The room was clean, spacious, two wide screen TV and modern and cozy atmosphere. I really relaxed to watch a good selection movie and I enjoyed T2 tea. The location was great. The Royal Arcade is just cross the road and I really enjoyed walking to grab coffee every morning around Little Burke Street and Flinders Lane where are just 5 minutes by walk. They arranged one delay check out, plus kept my luggage until the time of my flight. It was a great customer service. This is a small boutique hotel. However, it seems they try to provide a flexible service and meet the customer's need. Overall, it was very enjoyable stay!

Location: The location of the hotel is very convenient, many sightseeing points and shops are at walking distance (10-15 min). Moreover, there is a plethora of restaurants around the hotel and China Town was also a 10 min away. Cleanliness: Although the room looks clean at first glance, without room service available, the room can get messy and dirty really quick. Moreover the toilet and cooking area are relatively small, which makes everything cramped together and drips everywhere. Another thing to note is that the shower place in the bathroom does not have proper enclosement which will cause water to splash all around when taking a shower to bath, especially the water closet which causes a lot of inconvenience. Service: The staffs at the counter are very helpful and friendly. Not only they were polite but they will help and make your stay as pleasant as possible by assisting you with your needs (extra amenities and beds). General Facilities and amenities: Even though you can always ask for extra amenities from staffs, the facilities ans other services in this hotel is completely lacking. As mentioned, there is no house cleaning service provided nor there are any other recreational facilities such as swimming pool or in house kitchen. Another point to note is that Mentra 100 is not a big hotel, they only provide 1 or 2 room selections. If you are travelling with 4 ppl or above it is best to keep this in mind as some people might need to sleep in the living room given the limited space.

It was the long weekend in Melbourne and we had to wait for quite a while to check in. Check in time was 3pm but we only managed get our room after waiting for about 1-1.5 hours at the lobby. It was nice that they offered champagne to all the guests waiting at the lobby though. They also had to give us another room (a bit of a downgrade from level 9 to level 8 facing different directions) as our room was not ready. The porter, Oscar, was very helpful and friendly. When we got to our room, there was an extra bed and he helped us move the bed out and everything back to where it supposed to be effectively. The room was clean but there were only 2 pillows (supposedly 4) on the bed. Called reception to get more pillows but got told that they will try to source some as they’re running low on pillow at the time :/ Kind of unbelievable for a 5-star hotel. I also later found out that the electric curtain in the bathroom was not working and the night light lamp was dying and flashing. There were no soft drinks or snacks at the minibar so if you want something simple to drink or eat at night, you’ll need to order room service + a delivery fee of $8. Overall, the location is fantastic, really close to the shops and restaurants we wanted to go. The hotel is quite basic for a 5 star hotel - there’s no coffee machine, hair straightener available for hire or firmer pillows for use. Having said that, the location really beats everything and I’ll probably book this again when I travel to Melbourne next time.

We were warmly greeted and served by front desk personnel Tina on 28-Nov-2023 evening. Everyone is equally helpful, even though it is a busy hotel with many travellers checking in and out. Hotel room is simple but the hotel location is great, right beside the Chinatown and the CBD area etc. You can walk to anywhere, K-Mart, plenty of restaurants and shops. Lovely breakfast spread enough to start our day well 🥰

Very convenient. Walking distance to flinders station. Breakfast is good. Allows guests to take away breakfast if they are not able to eat at the breakfast table due to catching flight etc. Hotel is new and clean however the design of sharing door for the shower and toilet is bad as water leaks out from the shower cubicle into the living area. This is dangerous and slippery. I nearly fell down! Otherwise this is a good hotel.

Had seven nights in Melbourne. First three in Mercure Welcome. Not impressed. Moved to Citiclub and it’s great! Clean, much larger with a tub. Great bed and pillows. Plenty of living space and a great bathroom. Easy walk to everything and lovely staff. Best thing is hardly any visible people so easy to move around get lifts etc.

Perfect location and nice staff. But that’s all. The room was completely different from the photos. There’s nothing like curtains to block the water from shower and the water just splashing around the toilet and the whole floor. If we knew this, we wouldn’t have booked this hotel. Location is perfect so I would recommend this hotel to people who don’t really care about shower.. Other rooms could be different and better than our room…

Space is the first hostel of my trip and it’s set the bar pretty high! Staff are lovely, everywhere was always super clean, beds are comfy, towels are provided and you can even grab a fresh one every day if you wish. Location is great, would recommend the Queen Victoria Market for something to do and “pizza pizza pizza” was lush. There’s nothing “on” as such at the hostel but this didn’t bother us. The only thing that would be good is some extra fridges as they were packed full every day and it was hard to put your own food in anywhere. Would definitely come back.

This apartment was ideal - it had all you would need for a week long stay - washer, dryer, dishwasher. It was larger than my sons apartment in Canada Water in London. I could stream my own things on the TV - separate bedroom and lounge area. Safe in room. Plus a super unexpected bonus the room had a balcony. I would certainly recommend this to any traveller for short or longer stays. Plus there a lovely little friendly bar just a few minutes walk and Flinders station 10 min walk. If i come back to Melbourne i would stay here for sure.

Place is good for solo travellers or students Although room size was average and very basic amenities in room Wifi had some issue although inside the room