Hotel berhampiran State Library of Victoria, Melbourne

Wonderful location within the CBD, near multiple tram stations and QVM. On Sunday (our second night of stay), housekeeping left a note saying that she did not make the bed because there were personal items on the bed. Have never heard of this reason before. Housekeeping on other days were fine

The hotel was welcoming and beautifully presented. It was so quiet and the beds are cozy. The reception service at the front desk is very good. Friendly staff..

We booked a quick trip to Melbourne for the footy. Because it was only 1 night we booked only a basic king room, and I also wanted to avoid a noisy 09 room. Arrived at reception to be informed they had upgraded us to an 09 room. I told the check in agent I did not want that room, despite it being an upgrade, and would be quite happy with the original room booked. She insisted on contacting the manager and they eventually moved us to an executive suite. This was a large and comfortable room, excellent bathroom and shower and comfortable bed. We did not notice any loud noise from Swanston Street from this suite. Quick trip up to the club lounge for a few drinks and nibbles before footy. Drink selection improved since our last visit and now a selection of spirits is available. Club lounge has nice staff. Breakfast there in the morning was also good. The club lounge has very nice decor. Will be back for 3 nights in August so hopefully will be as enjoyable.

I stay in hotels A LOT! But except for one other occasion, I've never bothered to leave reviews. But this place is one of the more questionable hotels I've stayed at for several reasons. The hotel: - they charged my credit card the full fee a day BEFORE I checked in. They have a 24 hr cancellation period with minimal one night charge yet they still took it upon themselves to charge me before I actually checked in - very unethical - they want a photo of government issued ID. Weird, with all the crazy data breaches occurring, it's recommended private entities DO NOT store this unnecessary data, yet they still expected a copy. I didn't provide it, just let them sight it upon check in - the pics used to promote the apartments are stretched out and misleading. The actual apartment is small, very small if you consider the costs incurred - photos online make it look like there is a bathtub, (and when I called the hotel to check, the person I spoke to told me there was a bathtub) but there actually isn't any which is VERY inconvenient when travelling with a companion who can only use a tub (for accessibility reasons) - they don't do housekeeping every day. You can ask for fresh towels but goodluck getting a vacuum or dirty bin emptied. The actual apartment - there is no ducted air conditioning. On a hot day (was 35° when I checked in) I needed to blast the AC at 18° (we froze in the living area) just so cool air can seep into the bedroom and cool it down so we can sleep - the actual apartment was very dirty. Tiles had previous occupants hair on the floor, carpet is stained in multiple locations, glass doors and outside balcony railing dirty with hand prints and smudges - minimal crockery and cutlery provided. Only one drinking glass provided - no tea towel provided - phone in room not set up. Had to call reception from my mobile to report issues - oddly there are very few electrical ports in the living area. Difficult to charge devices - there is no shelving in the wardrobe, and it's difficult to tidy anything up or pack things away. Only one storage shelf and you need a ladder to access it - the railing for the wardrobe is so high, one needs to be over 7 foot to use it - to access the bathroom, one needs to go through the bedroom so it's really hard to have one person stay up while another sleeps - the bathroom doesn't have a drain so any access water needs to be mopped with the towels to avoid a slip hazard (problematic as they only give you 2 towels and don't do daily room service) - there are NO clothes hooks in the bathroom The positives: Overall the staff were pleasant and friendly. Every staff member I spoke to in person was hospitable, helpful and very kind. The blockout blinds were good and the sound proofing was great. They also accommodated late check out. I felt very disappointed as I travel to Melbourne monthly and was very disappointed to pay premium costs for accommodation but get what I consider inadequate facilities. I'd only recommend s

This apartment was ideal - it had all you would need for a week long stay - washer, dryer, dishwasher. It was larger than my sons apartment in Canada Water in London. I could stream my own things on the TV - separate bedroom and lounge area. Safe in room. Plus a super unexpected bonus the room had a balcony. I would certainly recommend this to any traveller for short or longer stays. Plus there a lovely little friendly bar just a few minutes walk and Flinders station 10 min walk. If i come back to Melbourne i would stay here for sure.

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

Beautiful view. Asked for higher floor room and they did happily did so. Arrived and asked if I could go up to my room for 15 and get changed and if it was okay to leavey car out the front whilst doing so and they happily let me do so free of charge. Valet parking is available at the concierge very nice people. I needed my car numerous times during stay so I opted out of valet parking and just used the south Wharf car park. When leaving the next day I forgot to get my parking ticket scanned at the hotel and went o leave and the car park was trying to charge me one hundred and 12 dollars. So I re parked my car (it was the far end of the car park so a 5 to 10 minute walk back to hotel. I told the young gentlemen my dilemma and instead of scanning my parking ticket he on his own accord walked with me to my car and let me out free of charge. Highly recommended hotel.

For $400 a night - there are issues. The room lights were so high tech that we could not turn them off or control them in any way we wanted. We were not drunk btw. A lovely person from reception came to turn off the lights so we could sleep. The lights also randomly turned off when we weren't moving enough in the room. Silly to use this system in a hotel. I would get breakfast in the Shop Centre next time. the hotel can't cope with the numbers and it's a very strange crowded food set up with average food. Luke warm lattes. Waited 15mins to be seated at breakfast table, when pre-paid, so they knew the numbers coming. Its very much a family destination, which is great, but the pool on this weekend was full of kids at 7.00pm. I don't think a quiet swim with a view is an option on weekends. It also seems weird that we had to pay for parking when we had shopped all day in the centre. Food and drinks are well priced - I would go again, but will wait for a cheaper deal to make up for the cons.

Arriving Melbourne late at night and have a morning flight the next day. Chose Parkroyal given its price and super convenient location: just walk pass the footbridge at 2/F of the terminals and take the hotel lift at the carpark to reach the reception floor. Room is big and clean, water is hot enoguh and with a bath tub, sadly it was too late I haven’t used it.  The service was good too that they have totally no problem at all for me to store the big luggage for 5 days as I will be flying to Tasmania for few days trip with a small luggage.  Just don’t like about the pillow which are too soft. But the rest, perfect!!

A good place to stay for Taylor swift concert. The room is quiet. The felicity is new. Staff is friendly. This place is also very close to restaurants, Coles, Kmart, cafe, Asian grocery store. I highly recommended this place for visitors. However, it is a little far from the train station. You’d need to take a bus first.