Hotel berhampiran The Knoll Reserve, Melbourne

房間很乾凈，還有膠囊咖啡機和微波爐，能滿足基本的需求，很棒

The staff were not following COVID protocols. None wore masks. Day manager actually spoke to us with mask on chin and AROUND the safety barrier. One pen used for everything by everyone. Night manager & staff as well as other guests were all maskless. We were not asked to show proof of our vaccination status. Inspired ZERO confidence that they were actually sanitising anything. My partner also felt unsafe as there were a lot of people loitering around the building. The room was clean and tidy. Located excellently for the event we were attending. Hot water worked, loved the choice of flooring. That was all. The room offered only one single bar of soap. No shower gel, shampoo or any extra toiletries as is expected from even the most basic accomodation you can stay in anywhere else. I have stayed in youth hostels in the outback and even they offered more than a tiny bar of soap. There was no indications of any extra services offered or being available. There were no extra pillows or blankets available in the room. One very flat pillow per person and a thin doona only. The pillows were so low that I could not sleep on it and when I asked for another pillow from the night manager I was met with rudeness. He finally gave me an old, dirty pillow with no pillow case (see photos). When I asked for a pillow case he acted like I was being ridiculous. We slept badly as the bed was very hard. Actually went home and slept as we were so tired from the uncomfortable bed. Upon checkout we got stuck in the lift as the door to the G floor would not open. We finally called for help using the phone but even though the front desk manager answered and said he would be with us immediately he was not. We finally left by going back to our floor and using the fire escape to exit via the basement parking. He then told us he couldn’t hear what we were saying on the phone so basically ignored us, and then gave some rubbish excuse about the one elevator being an old one that was not for guests. Basically if we had not exited the way we did we would have been stuck in the elevator for hours being ignored. There was no signage indicating anywhere that one of the two lifts was not for guests, and if the lift was not for guests you would think it would be clearly marked so.

It was great staying at Milano Service apartment. It was very clean and location is perfect. Next door is Aldi so we can do a little shopping i.e. buying juice etc. I have immunodeficiency health issue which affecting both my nerve and skin that I have to be careful with using towels etc hence I tend to bring my own towels everywhere to keep my own hygiene. I was able to sleep well at Milano service apartment. We were given room 2501 and its a 2 bedrooms apartment but the other bedroom is locked as we only booked for 1 bedroom. I paid additional $28 car park charges which is better for my car as finding a parking spot in CBD is a nightmare. The Wifi speed is fast and enabled me to do my daily work through out the day. There was only 1 thing that the room service keeping forgot to do. They didnt replenish the toilet rolls as there was barely 1 roll left on the roll hanger and when we checked underneath sink, there was no spare toilet roll. So we have had to use tissue boxes and opened a new one from underneath the sink. Overall, THANK YOU MILANO'S team for allowing us to have enjoyable couple nights at your place.

A new and charming hotel, in the district of Docklands in Melbourne. Excellent location, very calm and quiet, next to a Tram Station, free ride to several places in the city, including downtown, walking to the Docklands and the Marina. The room was comfortable and specially clean, great king bed, nice shower with good amenities. Amazing infinity pool with a great view, sauna and a equiped fitness center. The breakfast has great quality, excellent food and beverages. The highlight are the staff, very attentive and friendly, the general manager Mr. Christian, is always available and present. One of the best lounge in Marriott Hotels. The M Club has a super nice atmosphere, excellent options for food and drinks, excellent wines and a chef in the morning preparing a very good breakfast. Congratulations to Fazeel and his team, they are ALL spectacular. I recommend André I'll be back. Thanks to all the wonderful human being from this elegant Marriott Hotel.

We were warmly greeted and served by front desk personnel Tina on 28-Nov-2023 evening. Everyone is equally helpful, even though it is a busy hotel with many travellers checking in and out. Hotel room is simple but the hotel location is great, right beside the Chinatown and the CBD area etc. You can walk to anywhere, K-Mart, plenty of restaurants and shops. Lovely breakfast spread enough to start our day well 🥰

Great hotel close to city center near Coles and Southern Cross station, very convenient. There is a swimming pool, sauna room, steam room, arcade, and gym for all guests to use for free. Rooms are clean and spacious, but the heating can be improved. Amenities are provided in the bathroom.

Had seven nights in Melbourne. First three in Mercure Welcome. Not impressed. Moved to Citiclub and it’s great! Clean, much larger with a tub. Great bed and pillows. Plenty of living space and a great bathroom. Easy walk to everything and lovely staff. Best thing is hardly any visible people so easy to move around get lifts etc.

Clean rooms, friendly staff and perfect location. Easily accessible to the public transport and eating points. Great value for the money. Good budget option for a short visit. I would love to come again.

Comfortable stay, convenient location, and close proximity to the train station made our trip hassle-free. The room was cozy and clean, with all necessary amenities. We loved the ease of exploring the city from this central spot. Highly recommend for an stress-free and relaxing getaway!