Hotel Mesra Haiwan Peliharaan di Baguio

The room is superb, clean, smell good and big. The balcony with breathtaking view. The staff is so polite and best service given to each guest. The restaurant is super good (you must try the steak). I am sure, I will return to relax in this hotel again. Let the photo attached speak for itself 👍👍👍👍👍👍👍👍

Rating this place. ZERO. No proper clean up and sanitation - there are used slippers under the bed from who knows how long ago. We understand the dust on the window sill but the dust on the BATHROOM switches are unacceptable as it means they do not clean well or do deep cleaning. The electric fan in the unit is very dusty - it’s not been cleaned in months as the dust is thick enough to plant a seedling into it. I always wake up with puffy eyes from poor quality sleep and dust allergy. The bathroom smelled like sewers that went from bad to worse. The shower area is so small you can barely move in it and the bidet is awkwardly placed on the left hand side. We booked for 3 nights and suffered through them as we had already paid in full - 7,087.50! Too much for poor quality hotel stay. Not worth your money! The windows have no sound proofing - you are guaranteed NO TO BAD SLEEP. You can hear motors and cars all through the night. The food is very limited and cheaply made - fish fillet that is malansa. Scrambled eggs made from one egg divided into 2 orders. The only good thing is the free water in the diner which you can avail of at any time. We had been patient enough during our stay and could almost endure the experience except on the last night, there was a group above us who were shouting loudly and thundering around their room - dumadagongdong sila and this went on until about 1:45am which was the time we informed the guard on duty to inform the room above us to quiet down as we could not sleep. I could not understand how the guard on duty didn’t reprimand the unit above earlier as when I went down to inform him of the noise - the hollering and laughing can be heard all the way down in the hotel entrance. By early morning the taho vendor decided to shout right in front of our window waking us up. He kept hollering for half an hour until he noticed he was being recorded. Lastly, during breakfast there was a piece of plastic in the food - they offered to replace it but we already lost our appetite and distrusted the kitchen quality. We informed the staff of our ordeal as he stated that the manager was not available. It is not a good sign when the staff does not know how many stars hotel they are as when he was asked… his answer was “I don’t know… 4 or 5?” Upon check out - the manager apologized for the inconveniences and gave an apology cake but the statements after only made me livid inside. The manager stated that the owner had been informed and that they will set a general cleaning - THIS SHOULD BE MANDATORY EVERY WEEK OR TWO WEEKS if the place is always with guests, it should not arise due to guest complaints. What was more infuriating is being offered 20% discount on our next stay - NO, WE WILL NOT COME BACK! A horrible first experience cannot be rectified with a second visit as the trauma and distrust is already there. If the management really wanted to make amends… the 20% discount should have been applied on that visit and a 300 peso cake c

The hotel was good, the breakfast buffet was good but our room wasn’t sound Proof. We could hear the noise yelling from downstairs at night. We couldn’t sleep.

Metro Pines is pretty much average except that it's in a great location. On the ground floor, there's Watson's and a coffeeshop. Just right off the corner there's GoodTaste Restaurant which lives up to its name of serving good at good prices. It's best though to eat there during off peak hours because the queue can be likened to a KPop concert. ;) That's an exaggeration, but the lines do get really, really long. Like a blockbuster movie.. really. You can also see Burnham Park from the balcony and a short walking distance away. And I think it's surrounded by ukay-ukay shops but at that time, they were closed. If you're on a budget and want to enjoy the city proper, Metro Pines is the perfect choice.

I was quite surprised that this is just along the hiway. We only took a jeepney and it has a lot of restaurants, other services near the place as its 5 min walk to session road and SM. The lobby was clean and the place is a old house facade but modern in the inside and the staff were friendly. They had Filipino and American breakfast and a good menu option for lunch. We both chose kare2 and I liked their meatball pasta. Not the typical tomato sauce. From the taste it is peeled tomatos. The only thing that I was surprised of was the room given to us since it was just almost right in front of the front desk. It's good because I can easily go to the lobby. Good thing that the Wi-Fi is strong enough to access my accounts. I only chose the Standard room because it was just the 2 of us and it was just a quick stay. The room itself was clean, the shower and faucet's heater were both working fine but no complimentary toothbrush and thootpaste. Restaurant is amazing and has a garden. The TV is Android with Netflix but you put your account but has a cable too. I can say that we had a good stay. Cleanliness and customer service are still two of my priorities when it comes to staycations. Thank you see you again soon.

This is the only Hotel in Baguio that accepts pets. The staff are very courteous and helpful. Especially the front desk and guards. We stayed in the Jr. Suite that firs 5 but we were only 4. There were 2 full size beds and 1 single bed. If you are a couple on the heavier side the bed will not be as comfortable. Amenities were complete: Toothbrush, toothpaste, cotton pads, q-tip, soap, shampoo, body washa nd lotion. They also provide pwdered coffee and water daily. Breakfast is included and it was quite good. We liked the garlic longanisa and bangus. They also gave us complimentary pet shampoo and coffee mug. Their Italian resto makes excellent pizza and has a great wine selection. We will be back here most definitely ❤️

I am writing to express my extreme disappointment and frustration regarding a recent incident that occurred at this hotel. Unfortunately, the level of service I experienced has compelled me to provide this negative review. On November 16, my Japanese husband found himself in need of assistance and since he is Japanese and I am Filipino, I choose to handle the situatation. I politely requested access to review the CCTV footage due to a concerning situation. To my dismay, the response I received from the hotel owner herself was nothing short of appalling. The receptionist who answered my call transferred my call to the person she introduced as Geraldine Ku and was introduced to me as the owner of the hotel, was not only unhelpful but also shockingly rude. Instead of addressing my request with professionalism and courtesy, Geraldine Ku began screaming and displayed a level of hostility that is entirely unacceptable in a hospitality setting. Not only did she refuse to assist me with accessing the CCTV footage, but the manner in which she handled the situation was disrespectful and unprofessional. Such behavior is entirely inexcusable in the hospitality industry. I understand that situations can be challenging, and guests may request assistance for various reasons. However, the lack of empathy and rude response by yelling from the top of her lungs are serious concerns that need immediate attention. As a guest who has experienced this level of rudeness and unprofessionalism, I feel compelled to share my experience with others to ensure they are aware of the potential treatment they may encounter at Baguio Palace Hotel.