Hotel Romantik di Hakone

The staff was incredibly friendly and accommodating, the room was clean and comfortable, and the location was convenient for exploring the area. I would definitely recommend this hotel to others.

I was seeking a ryokan with private onsens and the willingness to accommodate my primarily vegetarian dietary habits. I chose Hakone Gora Byakudan and was extremely pleased in every single way. We were a little on the early side (around 2:00 in the afternoon) when we asked someone at an information desk by Gora Station to please call the ryokan and ask if they could pick us up (as we had been instructed). Within 5 minutes we were picked up and brought to the beautiful ryokan, removing our shoes upon entry. The room was fantastic. We were in ”hako”, just off the lobby. The space was perfect! And we loved the privacy of the onsen. Both dinner and breakfast were served in a small private dining room. They indeed served me a vegetarian meal with many courses. My husband had some meat or fish in his meal and they provided us each with separate printed out menus. It was truly fantastic!

The location of this hotel is fantastic. It is just a few minutes walk to the Hakone shrine and tori gate on the water and about 15 minutes walk to the town by the water. From the town you can catch the pirate ship or ferry to the base of the cable car and head up the mountain to other attractions. The hotel grounds are lovely and full of pathways lined with Rhododendrum. The rooms are a great size and all have a view of the lake. I stayed on the third floor and in my opinion rooms on the third and fourth floors have a better view but the second floor rooms have a balcony and the first floor rooms have patios. The hotel provides yukatas and all toiletries you might need. The hotel onsen is small but nice and also has an outdoor bath. The hotel spa is very relaxing with a variety of services. I did not have dinner at the property but breakfast was very good. Every staff member I encountered was extremely professional, courteous and friendly. My only complaint is the mattress was very firm and I prefer some thing softer but that is a personal preference.

Very good experience in Hotel with traditional meals including dinner and breakfast. Hot springs are very extraordinary and we relaxed in both private and public hot springs. Front counter are very friendly and helpful for all information needed. Night Ramen is served for guests and very nice. Recommended for accommodation.

　昨年と同じ1月５日に宿泊しました。部屋はいつも通り低層階の部屋。低層階は葉の落ちた庭の木々の間を通して、月や星、朝日が見えます。高層階は木々に邪魔されず周囲の山々の景観が楽しめます。４階以上は宿泊したことはありませんが、冬の低層階の景色は寂しさと、清々しさが感じられ、味があると思います。私は、もし、最初の宿泊が、YouTubeで見た山側の部屋だったら二度と来ていないと思います。春以降は木々の葉の中、森の中の温泉宿のような雰囲気で、また、別の味わいですが、私は冬が好きです。今回、Aiphoneを新型に変えたら、夜、庭と星が上手く撮れました。全体的には相変わらずの素晴らしさで満足しています。そんな中で敢えて気になったことを申し上げれば、毎回、食事の写真を撮っているのですが、受付時のお茶菓子は昨年と同じもの(もちろん満足してます)でした。事前に館内着のサイズを要望していて用意してもらったのですが、丹前?が小さく着れず、昨年はチョッキのような(何と言うかわかりません)館内着の上に着るものもなく(農民みたいにみえるからか?)、昨年、売店で買った館内着の最大サイズにはピンク色ぽい館内着を買ったのですが、部屋に用意された館内着は同じホワイトグレー?でした。(昨年も同色なので、男女で宿泊予約しても同色かもしれません。又はサイズにより数がない?)　年末に箱根湯本の他のホテルに泊まった時も同様でしたが、夕食の料理が、昨年より、小さかったり、量が少なくなっていると感じました。昨年宿泊時の写真と比べると、どうしても気になってしまいます。宿泊料金も昨年より上がっているような感覚で、料理が小さくなるのが気になりました。良かった点は、各所のスタッフさん達は相変わらず対応が良かったです。ノンアルの飲み物もエレベーター脇のところに多数あり良かったです。事前にSNS等で低い評価もありましたが、確かに、客がいるのに、スタッフ同士で小声の話し方で同僚に対する不満を言いあってるスタッフがいたり、食事処でスタッフ人数を絞っているのか、呼び鈴ボタン押してもすぐには来てもらえなかったりしましたが、私には許容範囲でした。私は、ここでSNSに乗っていたような目にはあったことがありません。今後も利用していきたいと思いました。最後に、ここで昨年買った館内着ですが、他の同じ共立リゾートだと「盗った」と思われそうなので着れませんが、他のホテルで使い、外国人観光客等に評判でした。他の温泉旅館等に泊まる時は常用しています。できれば常時各種サイズの色を揃えてもらいたいです。次回宿泊した際には、海外のお土産用に色があれば買いたいです。

I read great reviews about Hakone Pax Yoshino. It's an older hotel in a tourist town and appears quite nice. My room was OK, large and could use some updating. My traditional dinner and service was spectacular, hence my 3-star rating. What tainted a one-night stay is I was traveling with a vegetarian friend and not only was she shut out of a dinner she paid for, but the front desk agent said they couldn't accommodate her, there would be no refund or substitutions, because we were traveling as solos we couldn't sit together - so many ”couldn'ts” that were simply not true. This tainted my stay and I went alone to dinner - plenty of room for another person - which was great. I was embarrassed that I had picked this hotel for friends to stay separately and upon arrival was told that our plan didn't include meals, which they sure did. So, at the front desk for about $300 per night, everything is ”couldn't”. Breakfast was just OK compared to dinner. I loved wearing the yakata and having hot spring water in the room's tub (which could use updating) was nice. In the morning, I was told to reserve a spot on a shuttle to the train station for what reason, I'm not sure. When no shuttle showed up for me, my friend and others waiting - and waiting - and waiting - we were then told that the shuttle doesn't always show up. Why the reservation for something that doesn't happen? The front desk could not request a cab, another ”couldn't”. Since most of us leaving had trains to catch and tours scheduled, we walked the 15 minutes or so to the station in the rain. I saw other guests I met while waiting also drenched at the station. In short, I'm not impressed though so much of Japan has impressive accommodations and kindness. Hakone Pax Yoshino falls short. For that reason, I wouldn't stay again and don't recommend it. Too bad, because the traditional dinner and restaurant serving staff are top notch. I'm sure the chef - and a dinner this good has to have a chef - would have said to serve a vegetarian rice, vegetables, desserts of which there were several as well as a large drink menu and other dishes - and the experience would have been better. Unfortunate that the front desk person we had could only say no, you don't have, we can't. Well, I think they could have. Very sad.

Such a tranquil and relaxing stay with hot spring! We love the simplicity, tranqility, and hospitality there. The room with private hot spring bath is really nice and suitable for family with small kids. And there’s a park with zip line just a few steps away from the hotel, which is excellent for kifmds!

四歳子連れで森のレジデンスに宿泊。 白濁湯目当てで行きました。 流石に老舗だけあって、箱根ではどこに行くにも便利な立地ですね。 露天風呂付き客室は、入った瞬間から硫黄の香りがして、とても良いです。 部屋の広さも十分ありますが、ソファがないのが個人的にマイナスでした。 風呂はまさに温泉に入ってる！を感じられる白濁湯で、何度も入りました。 酸性なので、入りすぎると肌がガサガサになるので、適度に保湿するべきでしょう。 シャワーブースは床暖房があるので、寒い日も快適でした。 夕食はラフォーレでしたが、どれも美味しかったです。 チェックアウトが遅めの時間がデフォルトなのもプラスですね。

My partner and I treated ourselves to a one-night stay at this luxurious boutique hotel in Hakone. We experienced exactly the updated traditional Japanese ambiance we were looking for. The private onsen in our room was stunning, especially at night. Additionally, the public onsen, located near the woods, was exceptional; we had it all to ourselves, adding to the exclusive feel. The dinner served in our private dining room was one of the best we had in Japan, and the service was impeccable. We stayed in the 'Sumire' room/suite and highly recommend it. The price of a stay at this hotel is not low, but the service and all the amenities make it proportionate to the overall experience.

Great Hotel with a stunning view. The service was great and we were welcomed in English, so check in and check out were not a problem. Staff was also really helpful when we had questions. Only thing to consider might be, that the Hotel is not easy to reach. We have to walk around 15 minutes by foot from the bus stop on the road. I believe there are shuttles but we didn't use it. For us it was no problem but might be difficult for older people or with little babies. Also we heard steps from the room above us in our room and people talking from rooms next to us while in the private onsen, since the terraces are basically next to each other. I recommend to eat outside since there are many great and affordable options in walkable reach. All in all, very nice stay and I can only recommend.