Hotel di Runcorn

Stayed as could not get trains home after Liverpool football match. Very convenient for station, made really welcome by friendly staff. Good location for exploring Cheshire and Merseyside. Pleased to have found this economical hideaway.

I'm currently staying at the hotel.i did stay here a number of years ago, and it was a good hotel then.i checked in and went to my room,it was quite dirty throughout. So i went to reception and asked to change to a cleaner room.I then looked at that,it was still dirty.back to reception, again try another room.it had a smell like an open sewer.so back again, at this point I asked to see the manager. What I need to point out is the reception staff and manager were very polite and friendly. I was told its an old building and during rain sometimes the drains back up and cause a smell.i explained the dirtiness of the rooms,stains on carpets and beds,peeling painted walls,and grime along surfaces, you could play noughts and crosses on the surfaces due to the amount of dust and grime.the remote controls were filthy.put you off picking one up.eventually I got a clean room.the manager took me to check it out herself. She was a nice lady who was doing what she could.after that I thought I'd watch a bit of TV.but all the channels had been programmed in the wrong way,just made it vert awkward to find a show.this morning at breakfast I went to restaurant and wanted a cup of coffee.went to machine and no cups,you have to ask to have one brought out.ok then.i ordered some pancakes of menu after 25 minutes 2 dried pancakes were brought out.ok ill have a glass of orange juice,lukewarm .the buffet,o asked for a gork as non at table ,a stained set of cutlery were provided to me.breakfast it's self was fine,no issues there.but overall breakfast experience a let down.at nearly £17 a head it should be better.though mine was part of the room rate.as you read through this review some parts may seem trivial ,possibly so.but it's the fact that when you add up all these small things it gives a overall bad experience. I have stayed a various holiday inns,and this isn't really up there.i was offered 2000 ihg reward points as a gesture from the manager. To put that into context,it costs around 20 000 points for a 1 night stay at a holiday inn. So really you can't do anything with 2000 points.a percentage of the bill would have been more appropriated.i think this hotel needs a major overall, and some of the staff retraining. The positives are the reception staff and manager.

For me this was excellent value for money to stay on a match day. The room was huge and I do like the old traditional look of the rooms with a huge bathroom along with substantial tea and coffee facilities. It is right in the city centre and although I couldn't check in early they were able to store my luggage securely while I wanderd around the great city

The stay was on my way to Manchester airport. The heater in my first room was not working, but they moved me to another room All was OK with the 2nd room, until I went to use the shower. The head was not working, in as much as it was like using a tap. But overall a great place to stay. I would recommend it, despite the 2 minor issues.

Fantastic location. Faye upgraded our room my son was over the moon with the facilities. Faye was manager but also front of house. Faye ordered our taxi straight to Anfield, Faye also gave us the local taxi number. The room we had the skyliner had a massive bath that needed filling but only by members of staff. I rang at 00:00 and they filled it for our arrival back at the hotel. Plenty of towels. Would definitely recommend to families, singles and couples.

Lovely hotel staff was friendly and helpful throughout the room its self was okay there was a few little ******* that could be improved but didn't affect our stay for one night the bed was super comfy defo would stop again if we was back in that area 😊

I had to book in at short notice due to a member of the family receiving palliative care in the cancer unit of the hospital, that is situated within 5 minutes walk. I drove up from Devon arriving at about midnight and stopped near the front doors of the Novotel. The gentleman on reception saw me arrive and came and opened the doors for me and then booked me in. He was friendly and efficient and during the course of our conversation enquired if I was on holiday, so I explained why I was there. He was so sympathetic and offered his help and that of his colleagues if there was anything they could do- including extending the stay or checkout times, directions to the hospital and nearby car park. My room was clean and tidy and the restaurant food was excellent as were all the staff. The following day, 3 other family members booked in and it made such a difference being so close to the hospital, able to spend valuable extra time with dad until he passed away. We had some things to complete at the hospital and then with the registrar, and true to their word the staff arranged for an extended checkout time, that took the pressure off us. We are so grateful for all the kindness we received from the staff and gladly recommend this hotel/staff to anyone going to Liverpool.

The rooms are clean and comfortable. You can hear the train station announcements which didn't wake us up but did stop us from going back to sleep. Some issues this morning with the water going off randomly and the electrics in one of our rooms stopped working for a few minutes the previous night. We had drinks and food in the Castaway bar and these were good but service was slow - only 1 bar staff on during happy hour on a Saturday night! I would happily stay at the liner again but would hope that the few small glitches would be remedied xx

There was a problem when booking into hotel as we had gone through Trip.com and receptionist said that we had not paid as no confirmation had come over to them from third party. We explained that we had paid showed her the relevant information on my phone etc -but still insisted that we had to pay . We waited at reception for about 40 minutes while we waited for the receptionist and manager were in back room sorting it out.This in fact made us late for our evening meal - which we had to miss out on- as well as being late for our meet n greet showing at the Theatre Royal - which we also missed out on- It spoilt our evening - but the amenities and staff in the hotel were fabulous- especially the young girl who served us breakfast in the morning.x

Really lovely reception area, staff were great during book in, very helpful and friendly. Room was clean, spacious and warm. Just what we wanted for our one night stay. Didn't visit the bar or restaurant as was with my 12 year old Son but the menu looked excellent and the bar area looked pleasant. Plenty of nice flat car parking spaces. Would definitely visit again!