Hotel berhampiran Hills Bros. Coffee Trademark, San Francisco

Amenities are really lacking - the room lacked basic items, including no free water in the room, no slippers, only one dressing gown (despite being booked for two people). Temperature controls were inconsistent. The lighting was either on or off - no way to turn off just a few. Service was predominately pretty poor - staff were grumpy and aloof from our arrival onwards. But Sammie was fantastic - when we encountered an issue with the heating in our original room she was super accommodating and friendly. Redeeming qualities - the room was really clean, housekeeping were great, the view from the roof was great, and the location was walking distance from so many places (MOMA, Union Square, Oracle Stadium, Chase Stadium, Pier 33 for Alcatraz, ferry building etc) as well as good food options.

A nice modern fashionable hotel with good service. very clean. Really like it. 非常棒的酒店，非常現代時尚,服務也很棒。很乾凈。非常喜歡。

Excellent hotel, the staff here are truly amazing and definitely make you feel at home, regardless of what time of day you come back they are always there to greet you. Special thanks to Jeffrey, whom worked during the night shift for the best of the best service. We are in love with this hotel and definitely will be coming back in soon time.

It is a clear and tidy hotel with no doubt. However, some of its staff were extremely rude. I went down to ask them if the hotel offered turndown services. The man starred at me then asked, in a highly disrespectful tone, “what do you mean by a turndown service?” Completely shocked that I would encounter such a question at a Nikko hotel, I could not say a word for like ten seconds while that man continued starring at me. How can I reason his behavior if not an intentional embarrassment?

Location of the hotel is good. As told, left side of the hotel is more safe than the right side as there are not many homeless people on the left side. The hotel provides daily cleaning and refills bath amenities automatically. The air conditioning is quite cool but can be adjusted, nevertheless, the blanket is not thick enough which slightly affected sleeping quality.

I booked in for 2 nights here as a solo female traveller. I had confirmation emails etc. as proof that I had booked a single room - I arrived at the hostel around 6.20pm on a Friday to find I had been placed in a large mixed dorm. The guy on the front desk was polite but totally unhelpful apparently under instruction from his manager. I offered to take any of the female dorms but was told all were sold out. I could not take the bed offered by them in the large mixed dorm, and they offered no like for like alternative. I was told that if i cancelled my stay/didn't check in I would lose my full amount paid as it was outside the cancellation period - they didn't grasp that within the cancellation period I was getting the room I booked, so it wasn't a cancellation on my behalf and was instead them not supplying what was purchased. I wasted so much time here to be offered no help while going through ********** customer support - I eventually gave up at 9:30pm when my employer forked out for a bed in another hotel for me. ********** were meant to get a full refund for me, as they failed to uphold their part of the sale, but 2.5 weeks later I've had or heard nothing from the hostel. To pay for something which is totally unavailable, with no budge room and no option for a refund, is a total scam. Do not book here as a solo female traveller as you will not be respected or safe.

位置很好，去39號碼頭、九曲花街、坐鐺鐺車走路就幾分鐘路程，酒店每天早上有免費的咖啡、熱水、茶提供，中午有凍的青瓜、蜜瓜水。晚上有免費的酒，可以品嚐。酒店比較新，乾淨。唯一不太好的是：房間空調比較吵、洗手池出水太小了。

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..

This place is any great location centrally located in Oakland and it has a great view of the bay. The front desk staff was not very helpful when I was checking in, but this place is very clean and up-to-date. We were comfortable in our room and I would recommend a stay here.

Stayed here for an overnight layover. A bit expensive but much better than sleeping in the airport. Very conveinent for a 5pm landing in SFO and a noon departure. I was a bit disappointed with the lack of communication when it came to (what I was told the night before) a complementary breakfast voucher.