Cari Hotel Indah di Boracay Island

"As a group of 11 travelers, our overall experience was very good, particularly because we availed of the hotel's airport transfer service. The transfer process was seamless, efficient, and exceptionally well-organized. From the hotel to the airport, the entire journey took less than 30 minutes. The transfer team deserves special recognition for their professionalism and strict adherence to schedules. They clearly prioritize ensuring that guests do not miss their flights, and their dedication was truly commendable. Check-in was also a pleasant surprise, as we were accommodated earlier than the usual check-in time. All of our requests were attended to and fulfilled, which we greatly appreciated. The buffet food was enjoyable, with a good variety of dishes that changed daily. It was nice to see different options each morning instead of the same menu being repeated. However, there are a few areas where the hotel could improve. One concern was the breakfast area. There was no covered walkway connecting certain sections, which became problematic during heavy rain. Since we were traveling with a baby, it was inconvenient and unsafe to walk through the rain, especially as the pathways became slippery. Even providing umbrellas in the breakfast area would have been a thoughtful touch. These small details may seem minor, but they significantly impact the overall guest experience. The air conditioning in our Deluxe Room was also not as cold as expected. In addition, the balcony was practically unusable because the outdoor air-conditioning unit was located there, generating considerable heat and making the space uncomfortable. Another inconvenience was the replenishment of bathroom amenities. Rather than having them proactively restocked, guests needed to call housekeeping each time additional items were required. Overall, we had a pleasant stay, and many aspects of the service were excellent. However, I believe the hotel would benefit from paying greater attention to the small details. Thoughtful and intentional touches are often what elevate a good stay into a truly exceptional one."

"Great location, Beautiful amenities and friendly staff, great customer service, would stay again, highly recommended."

"We had an overall wonderful experience at Henann Crystal Sands Resort. The hotel was very clean, and the staff were incredibly friendly, polite, and always smiling. Everyone was genuinely helpful, which made our stay even more enjoyable. The airport transfer was very smooth, and the team helped us with our luggage from start to finish. Early check-in was kindly permitted, which was extremely helpful as we were traveling with our 11-month-old baby. The baby cot provided was the cleanest we have ever seen, which gave us great peace of mind. Breakfast was decent with a good variety, and the seafood buffet dinner was absolutely amazing—we enjoyed it twice during our one-week stay. The pool bar had a great atmosphere, and the food there was also very good. The sky pool offered a beautiful view, especially at sunset, and was one of the highlights of the resort. The massage service was excellent. We tried both the poolside massage and the in-room massage, and both were very relaxing and professionally done. The beach in front of the hotel was the cleanest and whitest we saw on the island, making it perfect for relaxing and enjoying the sea. We would definitely stay at Henann Crystal Sands again on our next trip to Boracay and highly recommend it, especially for families with young children."

"Ms. Kim at the front desk was very accomnodating and friendly. She assisted us and gave us an early check in because the room was already available. The pool was great we had the pool access it was cold and clean. The hotel was beachfront so we love the beach at station 1 by far the best beach. Breakfast buffet was amazing with amazing options. The hotel staff were always smiling and friendly. We've been staying here everytime we go to boracay. We got the room for a cheaper price so it was really amazing."

"The staff are very accommodating. Front desk officers are polite and neat looking. Pool is kind of heated. Its not cold but maybe because of the hot weather. Medyo matapang lang yung chlorine kaya nag react yung skin ko but over all the place is relaxing, walk to the beach is ok. Nice staff even si kuya guard. Restaurant staff are friendly also, Chef looks serious but friendly. Thank you chef for cooking us bacon for breakfast since its not included on the buffet, hehehe! Kuddos to you Henann Lagoon. Will definitely recommend this to my family and friends. Good job everyone!"

"⭐⭐⭐⭐⭐ Had a great stay at Eurotel! The place was clean, cozy, and very affordable for its quality. The staff were accommodating and approachable, making the whole stay smooth and comfortable. Maganda rin yung location since accessible sa mga establishments and transportation. The room was well-maintained and relaxing, perfect for both short stays and quick getaways. Sulit talaga for the price! Highly recommended for anyone looking for a budget-friendly yet comfortable place to stay. Will definitely book again! 😊"

"The Worst Hotel Experience I Have Ever Had I have stayed in countless hotels and resorts around the world, but this was by far the worst experience I have ever had. Our company booked six rooms for a team-building trip. Since our staff were arriving at different times, we registered five different employee names so each person could check in when they arrived. However, when we arrived at the resort, the staff said that all six rooms were somehow registered under the first name from Room 1, and they refused to let anyone check in unless that specific person arrived first. This made absolutely no sense. The person who paid for the booking was present, and we clearly showed the Trip.com app, the official voucher, and the names of all employees staying in the rooms. Despite all of this, the staff repeatedly said check-in was impossible. What makes this even worse is that there was absolutely no notice anywhere saying that the first guest must arrive before anyone else can check in. Instead of helping us solve the problem, the staff simply told us to wait in the lobby indefinitely with no solution. I have lived in the Philippines for many years and have stayed many times at resorts in Bohol and Boracay, including several Henann Resorts. I have also traveled to many countries. However, I have never experienced such rigid, unhelpful, and unprofessional service. To make matters worse, no manager came out to assist us, even after we asked multiple times. For a resort that claims to offer quality hospitality, this level of service is completely unacceptable and honestly below even a one-star standard. This experience was extremely disappointing and frustrating. I would strongly recommend future guests double-check their booking policies before staying here."

"Our 4-day, 3-night stay at Henann Palm Beach Resort was a great experience. The staff were very friendly, welcoming, and always ready to help. The service was excellent and the rooms were clean and comfortable. The amenities were well-maintained, especially the swimming pools and the easy access to the beach. The only problem for me is the water is so much cold. I hope they provide a heater as well in the pool. The breakfast buffet had a good variety of food and everything was delicious. Especially the egg station, ordered every motning cheese omelete but I forgot the chef's name. Overall, it was a relaxing stay and I would definitely recommend this resort when visiting Boracay. 🌴"

"We stayed here for three nights. The first room we stayed didn’t have a window (room 106). As I am claustrophobic, I asked for a different room, the front desk staff kindly accommodated my need from the second day on. It seems that they have several rooms that don’t have a window, so if you are like me, please let them know in advance. The location is convenient as it’s close to station 2. While the majority of station 1 hotels are more secluded and quiet, this hotel was never so as it’s located at the main boat station and there are tons of tourists hanging around the property. There are lounge chairs, but those are often used by the tourists who were waiting for their boat to arrive. The breakfast was mixture of Filipino and Chinese food. Different selection everyday but still ok. The room was dated but we appreciated the fridge and air conditioner. The beach mats and towels were available for free and that was also nice. The best thing about this hotel was the staff！ They tried their best to accommodate the guests’ needs. We enjoyed our stay because of them."

"Had a wonderful 1-night stay at La Carmela de Boracay! Even though it was a short trip, I got some amazing rest. I slept for three hours right after checking in and another solid eight hours at night because the bed was so comfortable.The room was very clean, and all the amenities—the air conditioner, TV, and refrigerator—were working perfectly. I also loved that the room had its own private terrace and even included a Bible. While I didn't get a chance to try the pool, the hotel’s location is excellent since it is just a short walk to the beach. Highly recommended for a comfortable and relaxing stay! And thank you trip.com for giving promo and I got a chance to stay in this hotel."