Hotel berhampiran Old City Hall, Toronto

First of all, BAD service attitude. When I checked out, the front desk stuff was playing with phone and ignored me. The cleaning stuff accused us of not cleaning up the bed so that she couldn’t make the bed. I understand, but her attitude is bad. I was offended. In addition, the fire alarm sounded in about 12:30 am! Although it is unavoidable issue, it still affected our rest. Last but not least, I booked for 4 nights. The hotel provided us 2 bottles of water in the first day. Then it would charged us for the water in rest of the days. I was thinking that if I “one day one check”, I would get 8 bottles of water for free. !!!!!

Hotel was really great. The whole hotel seems to have been recently renovated and the rooms are big and clean. Hotel staff was very helpful and were always happy to help! The included breakfast is way ahead of most hotels for a complimentary breakfast. Hot food and a good selection. The location is perfect, less than 10 minutes from the subway and next to a streetcar stop. Hotel is almost in the heart of downtown so it's easy to come and go as you want during the day. I recommend this place and would definitely like to go back again!

Location is good. just 2-3 mins walk to College Station. Breakfast is nice at the restaurant in lobby floor. It’s also easy to find restaurants in Yonge Street, just 6-15 mins walk to North or South or take TTC to other place. You could book a Niagara Falls & pick-up at the hotel.

What a fantastic hotel. Front desk guy was wonderful and if you need to have your clothes washed for a fee they will do that and I am great full for them doing that for me. The room is the right size for me and I am 6 ft 2. I use to do Hotel Management and I miss doing that and I am also a Chef. It would be nice to have a coffee Maker in the room would be a nice touch. I also had mention that they can get a plug with USB built in from Amazon as so many people use USB to charge phones. Also for the shower they can get for the wall the shampoo and conditioner for guests. If the hotel is going to hire in the future I sure would like to be working in the hotel. My opinion this hotel would be great for 1-2 People. Sincerely. SIR ROBERT PERE NOEL ROBERTSON.

I liked 👍the room, just the employee in the reception buffet , she was in a bad mood. The pool closed earlier than the time supposed. At 9pm.

Things in the room were good, except a reading light went out which was soon fixed by the repaired man. In general the hotel staff were friendly and polite. Suggest to have a desktop light on the desk adjacent to the TV set. A very good shuttle bus service to and from the airport was provided.

I see there hasn't been any recent datapoint on TripAdvisor about this hotel so here's my take. The hotel looked and felt great - the remodelling (from a Super 8, mind you) was executed perfectly, everything was brought up to the Four Points standard, worked as intended, and looked fresh and neat. The team was also great and eager to help/chat whenever. I also loved the fresh fruits on offer at the front desk at breakfast time - which brings me to my biggest complaint about my stay - the fact that the restaurant was closed. This was not obviously available on the hotel's website, nor was there a warning during the booking process like there normally would be on Marriott's app. It hit me as a huge surprise and left me scrambling on the spot for alternative plans as I had a few breakfast meetings with guests planned during the week. I fully expected a Four Points to have an operating restaurant or a reasonable alternate, or bottom line let the guests know prior to arrival, instead of simply not trying, blaming covid, and insisting on “but sir you will get 500 points as your welcome gift”. I really hope the restaurant does open its door soon, but before that happens, I will not be coming back. btw I never received my “make a green choice” points either, even though I confirmed that they will get added at check-out =/

Trying my hand at international travel again, I decided to use this hotel as my staging ground. The front desk printed out my vaccination documents free or charge, and the room was large and very clean. The bar was packed with interesting people and service was good, but the burger was only mediocre. The shuttle was efficient. Good value overall!

It was a good stay

Stayed for one night before my flight. Good location, close to the airport and lots of restaurants within a reasonable walking distance. Rooms are well equipped, although the air conditioning was a disappointment. There is a control on the wall, which is misleading because the air conditioner is a separate unit. However, the air conditioner shuts off when the area near it reaches the temperature setting, while the room will be warmer. Setting the air conditioner at the coldest setting created a reasonable temperature but I would be concerned on a very hot day. I found the service to be generally polite, although not always helpful in accommodating requests. I asked for a quiet room with a bathtub. While I got the bathtub, the room faced the road, which was noisy at times. I had called the hotel a few days in advance so it should not have been an issue to accommodate both requests. I arranged the shuttle to the airport the day before required, but when inquiring about it, to make sure I didn't miss it, one of the front desk attendants (white woman with a Slavic name if I remember correctly) was quite rude. Apparently she doesn't understand the worry about getting to the airport on time since the shuttle only runs every 40 minutes so it would be an issue to miss it. The common facilities are good. The lobby lounge and breakfast area are nice and there is a beautiful courtyard in the centre of the hotel. The pool area was nice and there is a sauna, although note that it is on a timer so you need to get there early to let it warm up. The pool and sauna close at 10pm, which I thought was early as an 11pm closing would be helpful. The menu of the restaurant looked good, prices reasonable and a decent selection of beer for discerning drinkers. Breakfast was good but for the price, they should provide some vegetables for a salad. Overall, a reasonable stay and I would give the hotel another opportunity. I would pass on the breakfast though next time, provided there is time in the morning, as there is a Denny's nearby