Hotel berhampiran Zentrum Rennweg, Vienna

After reading reviews of this hotel I was really looking forward to staying here. First impression is like an old office block but it is very trendy inside, welcome was very friendly and a very good first impression. As the location of hotel is quite a walk into town we thought we’d have dinner in hotel. We certainly wished we hadn’t. The waiter was nothing other than rude. We had curry which was bland and just warm with dried out rice. We never received our side order which we asked for twice. Despite the restaurant having only approximately 3 other tables occupied we never received any service, we went to the bar twice to ask for a drink, then ask where our side was which still never came. Waiter just on phone and seemed annoyed when we asked something. When we asked for another drink again at the bar ourselves, we asked what deserts were available to a response of ‘fridge’ and pointed across to the other side of bar. We chose the driest brownie available and wish we hadn’t. When he came with the bill, he informed us twice service not included..which I informed him, we had received near to no service and that what we did receive was awful! He laughed. We paid over €70 for 2 bland chicken curries and a few beers & a brownie. He then forgot the drink we’d ordered at the bar so when I went up he then said he had no change (probably because I’d not tipped the awful service previously). How can you not have change from a €10 note? So after waiting for a minute whilst he kept looking in the same wallet I told him to keep the €5 euro change. It left a very bad impression of the hotel on our first night in Vienna after travelling from two other cities and hotels that offered impeccable service. Such a shame when the rest of the staff seemed so customer focused. However the reason I’ve given 3 stars is the rest of the staff were lovely. Breakfast is fantastic and the gent who runs breakfast was very helpful. Room nice, a tad small, think it’s all designed to be trendy more than comfort, but no complaints apart from big, shower gels and soap, one completely empty and one with scraps of soap left. These should be changed when the room made up, especially when paying a premium for class of room. In all beautiful decor downstairs, on whole friendly staff, would I stay here again probably not.

It is a beautiful hotel on a beautiful street in beautiful Vienna. No view from our window but the room itself is very stylish and posh) Location was great, too! Restaurant downstairs serving gulyash is awesome

非常好的酒店，個人強烈推薦。 開始還挺擔心的，這個價格在維也納市區真的不算貴，看評價也不都是好評，有點糾結想定另一家貴一倍的酒店，後來為了節約點訂了這家，但給了我很多驚喜。 另外出發前我改過行程，它家在我已經扣款後居然還能順利退款，簡直是我用攜程十年第一次感覺能把錢取回來，覺得很大方。 另外是在我落地維也納機場，被土航搞丟了行李，又冷又煩，又搞不定市內交通迷路了，最後從中心車站打車到的酒店，這樣的前提下，這家酒店的環境和景緻極大的安撫了我的情緒。 首先它很顯眼，綠色的棚頂在附近很醒目。其次我覺得房間足夠大，在我今年住了新加坡香港的小房間之後，甚至覺得巨大。雙床因為我是一個人還好，兩個人的話可能不大喜歡這種拼起來的大床。 環境很好，附近有家好吃的不得了的川菜。在維也納吃兩天麪包你就知道找到一家好的川菜多麼難得了。周天教堂會有禮拜日，注意週六買夠吃的，周天很麻煩，超市都關門。出門右轉五分鐘還有一家不錯的酒窖，可以自己選酒。 交通方面，出門右手邊就是一號線，去中央車站就一站路，挺好找的。 最後，最後一天我才發現房間裏有冰箱，前兩天我都是燒了水放窗外晾好…被自己蠢哭了簡直 總的來説，我會推薦這家酒店給所有盆友

Good location but not the best, however not far from the airport. Ask for high floor to get a view

Ottimo hotel comodissimo per stazione hauptbanhof. Camera design molto carina .. bagno con pavimento riscaldato e bella cabina doccia . Staff alla reception molto gentili e disponibili .

I recently had the pleasure of staying at this hotel, and I must say, it exceeded my expectations. The first thing that struck me was the cleanliness of the rooms. Housekeeping did an exceptional job, ensuring that everything was in order and maintaining a high standard of cleanliness throughout my stay. One standout feature of this hotel was the complimentary mini bar. It was a pleasant surprise to find that not only was it stocked with a variety of beverages and snacks, but also that I had the option to customize the items according to my personal preferences. This level of flexibility and attention to guest satisfaction was truly impressive. The service provided by the hotel staff was another highlight of my stay. They were genuinely warm, accommodating, and always ready to assist with any inquiries or requests I had. Breakfast at the hotel was a delightful experience, especially the Austrian breakfast offered. The variety of dishes, including traditional Austrian favorites, was a treat. The quality of the food was excellent, and the attentive staff ensured that everything was replenished promptly. It was a great way to start each day of my stay.

Staying here now. A great location for touring the city. Metro station U1 (REDLINE) right outside hotel on the right and close to shopping area and museums, aquarium and street food/ market street. Kids friendly hotel (play room for little kids, not for 4 years old upwards). Staff not too friendly but I think this is due to busy period of the year & no time to carter to non-urgent matters. But if you manager to track down a staff & ask for help, it happens quickly. Clean lobby - water available for guest, coffee, tea, small lobby though, could run into people easily if crowded. Breakfast - good, clean, outside Terrence was open so good space. But a bit crowded by 8-9 am. Food variation, lots of different things and great for people who do not eat pork. Rooms -modern, clean, updated furniture. Pray it stays this way compare to past reviews 2019, 2020. Could be bit more dust-up; but hey its summer so open windows / dust is normal. TV very great size & distance from bed. Mini-bar / kitchen yay :-) kids were happy. Beds - very comfortable, sheets smells very clean, pillow- fluffy and smells clean fresh & new. No dirt under bed. I checked. Bathroom - oh I am surprised, cleaned , no mold on the bathroom tub, or shower area. I must say this was amazing. VERY CLEAN BATHROOM. Halls from Elevator - clean surprisingly no stains, no trash cans (thank goodness) and not smelling, it was very airy and spacious for tolling baggages back & forth. Elevator not dirty, mirrors / steel very clean. Windows big with lights, no balcony. Curtains very clean a bit dusty again. Overall I kept looking for something, but this time I have no major complain then perhaps friendier staff will be a bonus, but hey o one should stop your happiness. I would come again and recommend this hotel to my families and friends. Cheers, SCH DK

Mixed bag here. The hotel is walking distance to the Stadthalle, our main reason for booking. Lots of transport links around. Many Ubers and bolts, and about 30/40 minutes to the airport via taxi. Room size was adequate, with a mini fridge, which was unplugged with food and drink inside. It didn't really cool well, when we managed to plug it in. The beds were comfy. The room had tea and coffee making facilities, but no milk. Room had electric blinds which were cool, and room was good and dark when the curtains were closed. Breakfast was ok, pretty standard, nothing special. But still good to start the day with. Rooms on the street side are very very noisy. The hotel is near a shopping mall, so deliveries 5am-10am every morning. Vehicles lloading, banging, noise, men shouting, doors slamming etc. But not really the hotel's fault. At night people smoke outside. So you can't really open windows overnight if you want a decent night's sleep. The room got very stuffy and no real aircon. The cleaning staff start very early, around 9am, so again prospect of good sleep is hit and miss, but they are very friendly and polite. Room generally clean, but there were hairs in the sink and shower. Also hairs on the supposedly clean towels. Staff mostly friendly and accommodating. However, the price of drinks seemed to change every round, (normally increasing). There was one member of staff who had the most appalling attitude. On our last night the shower flooded badly, into the hallway of our room. We couldn't shower or use the toilet. We phoned reception. The staff member claimed he didnt understand what bathroom is flooded means. After 5 attempts at explaining. He said he would send a colleague up. Surprise! Surprise! No one came. We needed sleep due to early flight the next day. We went down to reception, we were ignored, treated with contempt, eye rolls, and he told us he couldn't help, he said he was on his own. So sending someone was a LIE!? He was at the bar pouring drinks slowly, while looking at us blankly and rolling his eyes. He demanded we take a seat, no apologies, no offer of a solution. Basically appalling customer service and no communication. He was quick to check in guests that came to reception, inbetween pouring drinks deliberately slowly to avoid us. The only thing he said was he was on his own and there were no spare rooms. Eventually, he came to our room and saw the problem. With a bad attitude he did try to unblock the drain to no avail. We were lucky enough to have him mop up the floor and give us more towels, upon us asking, no offer. The staff in the morning when we checked out were apologetic when we told them, which we appreciated, and did make us nice coffee's to go. Unfortunately it doesn't take the bad taste away, and we had a poor night's sleep as a result of the stress. No one deserves contempt, utter rudeness and unhelpfulness as a paying guest, especially when we should have been resting, ready for flying

I stayed in this hotel with my family during the Easter break. The hotel is located 20 mins from the city centre but there is a tram station close to the hotel. The room is poorly lit and provide only thick blanket with no extra pillows. The hotel mentions air-conditioning in the description but they provide AC only during June to September. I believe they should have mentioned it clearly upfront. The hotel is on the busy street and so it was not possible to keep the window open during night time as we were initially given a room on the lower floor. We felt quite hot in the room and Beatrice the staff moved us to the higher floor next day where it was possible to keep the window s open without the noise. Overall it was pretty average and didn't feel like a 4 star property and the price we paid. I would have given it 2/5 but the extra 1 is only for Beatrice who helped us with the room.

Esperienza eccellente in coppia. Prenotato 4 notti presso questo Hotel per me e la mia ragazza, e devo dire che ne siamo rimasti estremamente soddisfatti. Punti a favore: - Camere nuove, pulite, spaziose (noi avevamo la standard e si stava benissimo), controllo temperatura direttamente dall'interno, condizionatore efficentissimo ed intuitivo, doccia ampia, minibar, cassaforte e tablet da cui controllare la TV e altre funzioni. - Posizione strategica a dir poco, davanti la fermata della Metro U1 che arriva in centro in 15 Min, bus e tram. - Tranquillità. Camere insonorizzate perfettamente, non abbiamo sentito un minimo rumore né dall'esterno, né dal corridoio, né dalle altre camere, aspetto che ho apprezzato moltissimo avendo il sonno leggero. - Palestra, seppur piccola, essenziale ed adatta ad un breve workout per chi non volesse priv****ne anche in vacanza. - Refill acqua infinito alle fontanelle in reception, anche se a detta dello staff l'acqua dei rubinetti di Vienna è potabile. Lati negativi: Anche se la nostra esperienza resta da 5 stelle, credo sia giusto sottolineare alcuni aspetti che potrebbero essere migliorati per rendere questo hotel impeccabile. - Colazione: 21€ a testa è una follia, non so cosa offrissero ma a quelle cifre nemmeno mangiando all'Hotel Sacher in centro. - Ascensori: utilizzabili solamente scannerizzando la tessere della propria camera, metodo sicuramente intelligente per evitare intrusi nell'hotel, ma a volte scomodo e malfunzionante, e in generale gli ascensori funzionano un po' macchinosamente. - Mancanza di un armadio in camera di qualche cassetto, seppure abbiamo apprezzato molto quella sorta di appendiabiti a cielo aperto all'ingresso. - Staff pulizie scortese al checkout: nonostante alla reception ci avessero detto che il checkout fosse possibile fino alle 12, già dalle 9 una signora delle pulizie è venuta a bussarci, ripetendo poi verso le 10, anche dopo averle detto che eravamo in fase di uscita e avremmo liberato la stanza per tempo. - Connessione alla TV: nonostante avessimo seguito la guida per connettere il telefono alla TV tramite Miracast, non ci ha funzionato nulla, abbiamo riprovato più volte ma niente, avremmo potuto domandare in reception ma alla fine non ne abbiamo avuto bisogno.